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"Everything about this facility was excellent. Staff were always available and friendly "

"The staff work hard to ensure you have an exceptional time. I was disappointed to see many guests do not tip the staff. You really should ! "

"Food is beneath expectations"

"I will start with the negative and end with the positive. Construction is way more than it was led to be. It’s advertised as closing in July for full renovation. There was no warnings when booked that there was major construction going on at this time. The day is full of construction noise and jack hammering of removing the patios of a section of the building and construction noise going on from 7:50am to 6-7 pm 7 days a week . They put on loud music in the morning by the building under construction at 8 am to try and tone down the sounds. . Alarms go off during the early hours between 2-3 am 7 -8 am every night . Pool decks are not very clean compared to other resorts I have been to . Maybe better maintained after renovations. I visit Mexico 4 times a year for 10 days at a time. Drinks could be better and more higher end liquor options for this resort level. There is some to choose from . Staff are amazing . Very friendly and willing to talk with you and get to k none you and remember your drink choices and always asked if you needed anything new drink. I liked that you can get as many towels you need by just giving room number. The lady at the towel hut was super friendly . Restaurant managers and staff always remembered my name and was super friendly. We met the operations manager and he always came to say high when we saw him and asked if we needed anything. He sent us chocolate covered strawberries and other goodies to our room . Food was good . I would try again"

"Excellent food "

"Excellent"

"The staff is what saved this resort. Every single staff member is truly amazing. Resort needs a deep clean overall. Lots of broken tiles in pools. Beach chairs are filthy. On plus side. Views from ocean side rooms are beautiful. Rooms big. Variety in restaurant choices. Amazing staff. During my first week I stayed in a Riu resort and moved to Fiesta for my second. Payed more than at Riu for the week so I expected better or at least the same experience. I was disappointed. I will not go back or recommend this resort."

"Very clean modern resort, and well As the rooms. Staff was very friendly and attentive. I would definitely go back and definitely recommend!!!"

"Estuvimos los días de un narco bloqueo en Puerto Vallarta y necesitamos quedarnos un día más por necesidad y tuvimos que pagarlo y nos hicieron muy poco descuento "