The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali
10/10 Excellent
"The Laguna Resort and Spa was a dream for me to stay! The property is impecable! Staff are beyond friendly and helpful. I stayed for 5 nights and only downside was leaving"
"Over all the property set up is great. Very huge and landscape is beautiful.
Room is stinky. The drainage system is faulty. Though we complained staff attended to fux it but after 10 mts tge stong nasty smell came back. It was only a band aid solution."
"Paid for the cliff suite only to walk in and my room smelling of paint fumes on day 3. They were working next door and didn't think to take into consideration the smell will linger into the other rooms. They had to move us to another room that just didn't have the great view we had. They had us go wait for 30min. Downstairs for them to not know anything till I said something. Then invited us for lunch to there Beach restaurant but no communication to anyone about that. The views and hotel is beautiful but Food and staff communication was not there."
"To my surprised they have upgraded me to a villa and it was so beautiful and I greatly appreciated. I was only there for 2 nights but will certainly be back to stay for longer. The breakfast was absolutely delicious, you would find anything hot or cold and the croissants were delicious. Amazing place, right on the beach and the staff were so friendly and welcoming. Love Sofitel Nusa Dua, thank you for your hospitality."