"We recently stayed at Ohana’s Beachfront Resort & Beach Club and had a mixed experience.
The general staff were kind and welcoming. However, our experience at the beach club changed how we felt about the property.
A white bald man who appeared to be management repeatedly greeted and assisted other guests while making direct eye contact with us and choosing not to acknowledge us at all. This happened multiple times and was noticeable enough to feel like a pattern.
As paying guests, this made us feel uncomfortable, disrespected, and unwelcome. The contrast in treatment was difficult to ignore, and we ended up leaving the sunset event early because it no longer felt enjoyable.
We also observed young children in shared dining/lounge areas without clothing, which made us uncomfortable. Out of respect for privacy, we did not record this.
This is not about one interaction but inconsistent treatment that affected our overall experience. We do have video documentation if management would like to review.
We value spending our money where we feel respected, and unfortunately we would not return."