Exterior

Reviews of Microtel Inn by Wyndham Onalaska/La Crosse

2 out of 5
Microtel Inn by Wyndham Onalaska/La Crosse
3240 N Kinney Coulee Rd, Onalaska, WI

Reviews

7.6

Good

Rating 10 - Excellent. 279 out of 1001 reviews" "
Rating 8 - Good. 394 out of 1001 reviews" "
Rating 6 - Okay. 188 out of 1001 reviews" "
Rating 4 - Poor. 89 out of 1001 reviews" "
Rating 2 - Terrible. 51 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff!! Very accommodating.
Stayed 1 night in May 2024
Response from Manager on 6 May 2024
Hello Richard,We are delighted to hear that our staff could enhance your stay. We strive to provide excellent service to all our guests. We appreciate your kind words and hope to welcome you back in the future for another positive experience.

8/10 Good

Sarah

Liked: Staff & service
Stayed 1 night in May 2024
Response from Manager on 8 May 2024
Hello Sarah, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Mark

Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Mark, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Good

Jeanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed a peaceful one night stay.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Jeanne,We're delighted to hear that you enjoyed a peaceful stay with us. Your satisfaction is our priority, and we hope to welcome you back soon to create more wonderful memories.

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I stayed 2 nights. We were vendors at a craft sale. Great location for restaurants shopping and real close to the venue. Good price, it was all we needed for the weekend.
Stayed 2 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello SUSAN,We are delighted to hear that you enjoyed our convenient location and competitive pricing during your stay with us. It sounds like you had a successful craft sale and were able to explore the area easily. Should you plan to visit the area again, please consider staying with us for another productive and enjoyable trip.

6/10 Okay

Mariya

Travelled with family
Liked: Staff & service
Beds were comfortable and clean. Several dings and issues with minor wall damage that wasn't repaired. TV/cable reception was a bit spotty as well. Good continental breakfast options, but no lids for coffee cups.
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Mariya, We appreciate your feedback on the comfortable beds and cleanliness. We'll look into the wall damage concerns and TV reception. We're glad you enjoyed the breakfast options, and we'll address the coffee cup lid availability for future guests' convenience.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello Steven,We are thrilled to hear you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience.

10/10 Excellent

Beverly

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stopped overnight traveling through. Dog friendly. Quiet. Staff was very friendly. Room was small but clean
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Beverly,We're delighted to hear you found our hotel dog-friendly, quiet, and appreciated our friendly staff. We strive to provide clean and comfortable accommodations for all our guests. We hope you had a pleasant stay and look forward to welcoming you back in the future.

8/10 Good

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed and pillows were very comfortable but strong bleach odor made it hard to get to sleep. Just wish all motels/hotels had sleep buttons for TV. Staff was very nice.
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Ken,We're delighted to hear you found our beds and pillows comfortable and enjoyed the service from our staff. We appreciate your feedback regarding the smell issue and the TV controls. We strive to provide a comfortable stay for all guests and will take your comments into consideration for future improvements. Thank you for choosing to stay with us.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very clean and comfortable. The staff was friendly. I read another review complaining of the noise from the interstate. To be honest, it was noticeable, but not the fault of the hotel. The breakfast was nice and offered plenty of choices, but no hot food. All in all, I would definitely stay again.
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello Amanda,We are delighted to hear that you found our hotel clean and comfortable, and our staff friendly. While we understand the noise from the interstate was noticeable, we appreciate your understanding that it is beyond our control. We are glad you enjoyed the breakfast options and are looking forward to welcoming you back in the future.

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Hannah, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Catherine M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST Hotel of all!
BEST hotel of all! Paul the manager and his staff really gave their all to make my son who is disabled comfortable. They let him stay in a room specifically for a disabled person and my son loved it so much he didn't want to leave! We will definitely be back.
Stayed 1 night in Feb 2024
Response from Manager on 10 Feb 2024
Hello Catherine M,Thank you so much for taking the time to share your positive experience! We are thrilled to hear that Paul and our staff went above and beyond to ensure your son's comfort. We take great pride in providing excellent service and ensuring all guests feel welcome. It would be our pleasure to welcome you back in the future and continue making your stay memorable.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star Hotel
This is the best hotel of all! Paul the manager went out of his way to make me and my disabled son comfortable. He and his staff are very friendly, helpful and caring. The hotel is beautiful and they keep it very clean. Their complimentary breakfast was delicious. I'd highly recommend staying there.
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Catherine,Thank you for taking the time to share your wonderful experience at our hotel. We are delighted to hear that Paul and our staff provided exceptional service and made you and your son feel comfortable. It is great to know that you enjoyed the cleanliness of our hotel and the delicious complimentary breakfast. We truly appreciate your recommendation and look forward to welcoming you back in the future.

10/10 Excellent

Holly

Stayed 2 nights in Feb 2024
Response from Manager on 9 Feb 2024
Hello Holly,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a great experience with us. We always strive to provide exceptional service. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Catherine M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST HOTEL of ALL!!
My son is disabled and was given Tender Living Care by the managers/ especially Paul. He went out of his way to make my son comfortable! My son loved the room that's perfect for disabled people. Beautiful room, great complimentary breakfast! 5 stars. We will always stay there! ⭐⭐⭐⭐⭐
Stayed 1 night in Feb 2024
Response from Manager on 8 Feb 2024
Hello Catherine M,Thank you so much for your kind feedback! We are thrilled to hear that Paul provided exceptional care and made your son's stay comfortable. We take pride in our accessible rooms and it brings us joy to know that your son loved it. We are also delighted that you enjoyed our complimentary breakfast. We look forward to welcoming you and your son back in the future!

4/10 Poor

Hillary

Travelled with family
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Manager on 8 Feb 2024
Hello Hillary, We're sorry to hear that your stay with us fell short of your expectations. If there's anything specific that we could have done better, we encourage you to reach out to our hotel directly so that we may address the issues. We value your input and hope for the opportunity to provide you with a more satisfactory experience in the future.

2/10 Terrible

Tim

Travelled with partner
Disliked: Cleanliness
Way too much highway noise. Why didnt they give us a room on the opposite side from the interstate. It wasnt anywhere near full. That's likely why
Stayed 1 night in Feb 2024
Response from Manager on 3 Feb 2024
Hello Tim,Thank you for sharing your feedback about the highway noise during your stay. We apologize for any inconvenience caused. Our hotel always strives to provide the best experience possible for all guests. We encourage guests to specify their room preferences at the time of booking to assist our team in finding the most suitable room available. Your comments will be shared with our management for future considerations.

10/10 Excellent

Edward

Stayed 1 night in Jan 2024
Response from Manager on 9 Feb 2024
Hello Edward,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience. Should you have any further feedback or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Edward

Stayed 2 nights in Dec 2023
Response from Manager on 19 Dec 2023
Hello Edward,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that you had such a fantastic experience with us. We strive to provide exceptional service and it's gratifying to know that we met your expectations. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Justin

Stayed 7 nights in Nov 2023
Response from Manager on 9 Dec 2023
Hello Justin,Thank you for choosing our hotel for your stay. We appreciate your feedback and we are glad that you had a positive experience overall. If you have any specific suggestions or concerns, we encourage you to contact our hotel directly so that we may address them accordingly. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Joy, Holmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a room for my sister during her holiday visit at the Onalaska Microtel based off a previous excellent experience my husband and I had at a Microtel in Salt Lake City; the Onalaska location did not disappoint! My sister commented several times to us about how comfy the bed was, how considerate the staff was, and the convenience of staying there. I'm super happy to have this location now as my go-to recommendation when family comes to visit. Extremely pleased!!!
Stayed 1 night in Nov 2023
Response from Manager on 1 Dec 2023
Hello Joy,Thank you so much for sharing your positive experience at our Onalaska Microtel! We are thrilled to hear that your sister enjoyed her stay and appreciated the comfortable bed, considerate staff, and convenient location. Your kind words mean a lot to us, and we're honored to be your go-to recommendation for future family visits. We look forward to welcoming you and your loved ones back soon!

6/10 Okay

Angela

Business traveller
Stayed 5 nights in Nov 2023
Response from Manager on 21 Nov 2023
Hello Angela,Thank you for being a guest with us and for taking the time to share your rating and feedback. We hope to earn your business again when you return to the area.

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on 18 Nov 2023
Hello Morgan,Thank you for taking the time to share your exceptional experience at our hotel! We are delighted to hear that you had a wonderful stay with us. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to welcoming you back in the future for another great stay.

8/10 Good

Nancy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 1 Nov 2023
Hello Nancy,Thank you for sharing this rating, and we welcome you to visit us again anytime!

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 27 Oct 2023
Hello Gail,Thank you for the perfect rating! We are thrilled to hear that you had a wonderful experience at our hotel. We look forward to welcoming you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 24 Oct 2023
Dear Guest,Thank you for the exceptional rating! We are thrilled to have exceeded your expectations during your stay. We hope to welcome you back soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room and facility for a very reasonable price. Night manager was fantastic.
Stayed 2 nights in Oct 2023
Response from Manager on 21 Oct 2023
Hello Mark,Thank you for your kind review! We're delighted to hear that you enjoyed our room and facilities. Our night manager will be thrilled to receive your compliments. We look forward to welcoming you back soon!

8/10 Good

SUSAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and they have room service daily Building is a little old but clean
Stayed 2 nights in Oct 2023
Response from Manager on 16 Oct 2023
Hello SUSAN ,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

8/10 Good

Lynn

Travelled with family, Travelled with partner
We Appreciated the managers willingness to work with us since the date was accidentally put in by us. he worked with us on that situation. I think his name was Paul.
Stayed 1 night in Oct 2023
Response from Manager on 17 Oct 2023
Hello Lynn,Thank you for acknowledging our manager, Paul's, efforts in accommodating your request. We strive to provide excellent service to all our guests.

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 13 Oct 2023
Hello Timothy,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terrible

Steven

Disliked: Staff & service
I have been billed twice a total of $600 for a two night stay in a small room
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Hello Steven,We appreciate your rating of our hotel and the feedback you have shared pertaining to our room. We hope you will return so that we can provide you an even superior experience.

8/10 Good

dave

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not too bad of a place for the price
Stayed 1 night in Oct 2023
Response from Manager on 9 Oct 2023
Hello dave,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our price. Please do come see us again.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on 5 Oct 2023
Hello Joshua,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Gregory

Travelled with partner
Liked: Property conditions & facilities
Horrible small bed. Lousy breakfast and over priced
Stayed 2 nights in Sep 2023
Response from Manager on 4 Oct 2023
Hello Gregory,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our bed and breakfast. Your voice is very valuable to us and we hope you will return on your next travels.

8/10 Good

Joan

Stayed 1 night in Sep 2023
Response from Manager on 20 Oct 2023
Hello Joan,Thank you for your positive rating! We appreciate your feedback and hope you enjoyed your stay.

10/10 Excellent

Lydia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on 30 Sep 2023
Hello Lydia,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Room smells. Carpet dirty. Shower head just hung to shower floor. It had no where to hang up
Stayed 2 nights in Sep 2023
Response from Manager on 28 Sep 2023
Hello David ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Ming

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine with us. Would like to improve the continental breakfast.
Stayed 1 night in Sep 2023
Response from Manager on 26 Sep 2023
Hello Ming,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our breakfast. I hope you will return to enjoy a memorable and exceptional experience.

2/10 Terrible

judith

Travelled with family
Liked: Staff & service
Disliked: Amenities
We bought certain problems with our stay to the staff and our problems were handled quickly, efficiently and to my complete satisfaction. Our friend, staying in a different room experienced ni issues at all
Stayed 1 night in Sep 2023
Response from Manager on 27 Sep 2023
Hello judith, Thank you for your valuable opinion regarding our staff and comments about our room. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

2/10 Terrible

Amy

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Manager on 28 Sep 2023
Hello Amy, Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has either been updated or is newer. It has an an elevator and is located close to the freeway,. Appreciate the lower price.
Stayed 1 night in Sep 2023
Response from Manager on 23 Sep 2023
Hello Sharon,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our elevator and comments about our price. We hope to see you again to provide you with an exceptional level of service and hospitality.

4/10 Poor

Marina

Disliked: Cleanliness, staff & service, property conditions & facilities
the way the check in was there was no costumer service at all! the front desk needs to be trained better. she just asked me for my ID, CC and charged me right away. afterwards just told me about the floor and time of brekafast and left. I could not ask any questions!
Stayed 1 night in Sep 2023
Response from Manager on 21 Sep 2023
Hello Marina, Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

4/10 Poor

Heather

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing stay especially for the price.
Disappointing stay especially for the price. Definite unpleasant odor in both our room and our friends room in a completely different floor and side of the hotel. Hotel is run down. There were eggs or small bugs in every corner of the bathroom.
Stayed 1 night in Sep 2023
Response from Manager on 20 Sep 2023
Hello Heather ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 18 Sep 2023
Hello Kathy,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

4/10 Poor

Ann

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The first room we were given smelled very strong of urine. I went down to the front desk and asked for another room. The second room smelled of smoke (even though the hotel was all NO SMOKING). The hallways smelled like many people were cooking in their rooms. We paid about $110 for our room. For the quality and how run down the hotel looked, the smells I thought it was way over priced. I will not being staying there ever again.
Stayed 1 night in Sep 2023
Response from Manager on 16 Sep 2023
Hello Ann,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property is dated; the room key didn't work, even for staff, nor did the TV remote. Regarding the latter, the staff promised to come and replace it but didn't. Otherwise the place was clean and the owner/manager was responsive,
Stayed 2 nights in Sep 2023
Response from Manager on 13 Sep 2023
Hello Robert, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Shannon

Liked: Staff & service, property conditions & facilities, room comfort
Room was clean but smelled like air freshener that they were covering up smoke smell. Window on outside looked like someone had tried to break into it, all bent and out of place.
Stayed 1 night in Sep 2023
Response from Manager on 13 Sep 2023
Hi Shannon,We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will give us another chance so we can provide you with a much more satisfying experience.

10/10 Excellent

Jia

Stayed 1 night in Sep 2023
Response from Manager on 13 Sep 2023
Hello Jia,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

Andres

Stayed 1 night in Sep 2023
Response from Manager on 27 Sep 2023
Hello Andres,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 Terrible

Michael

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were on a golf trip through Wisconsin. It was the most expensive hotel we stayed at between resorts. Shower was not good. The property was old, worn and not invested in, in some time. The pics on the website were deceiving. We will not be staying at Wyndham properties any more.
Stayed 1 night in Sep 2023
Response from Manager on 8 Sep 2023
Hello Michael, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.