Search Hotels Near Palacio de Hielo, Madrid

"Yes"

"Worst check in experience. Angry reception lady got upset at me as the room wasn’t ready when she said it was. She aggressively told me to come back after 2 which I was ok with, then got very defensive and rude when it wasn’t ready at 2:30pm. I think she was embarrassed, which isn’t a good look for someone representing you hotel. Terrible attitude, she wanted an argument and I couldn’t be bothered. Bad introduction. There was a conference with a load of people smoking out front. Could t walk in the hotel without walking through the smoke. The bed room smelt of cigarettes. Very poor. From the linen to the bed. A real shame. Worst Accor experience I’ve had."

"Gray place to stay and the stag are very welcoming "

"I had the worst check in experience in my life! The number on the wall wasn’t available all the time."

"The room is clean and spacious."

"Me encantó mi estancia en ArtEim. El food bar es un detalle fantástico, pero lo mejor fue la hospitalidad. La anfitriona me recibió con un: "Come lo que quieras, estás en tu casa". Esa calidez y confianza marcaron la diferencia. ¡100% recomendado!"

"Property was clean and well maintained but breakfast doesn't have enough variety to selects . Also it looks like there was not enough staffs at the hotel but hotel attendance was very helpful"

"This is an exceptionally clean property, located in a very quiet neighborhood, within 10 minutes of the airport. Shops and supermarket are within 10 minutes’ walking distance. My room was equipped with an espresso machine which is a big plus. Bathroom is very nice-sized with bidet. I understand there is an upstairs patio but I was not aware of it until check-out. The attendant was pleasant but did not explain the features of this pleasant hotel."

"This hotel is very nice but the pool does not open till June. I booked this hoping my son could swim on our vacation but we were not able to. Even though that was disappointing overall it was a great hotel and I would stay here again! "