Dear Madam,We thank you for your comment and your evaluation.

Dear Guest,We thank you for your great evaluation but hardly understand your comment. Our hotel (rooms and bathrooms) has been renovated in 2019.We wish you have enjoyed your stay in Paris anyway.

Dear Guest,We thank you for your evaluation.

Dear Sir,We thank you to give us the opportunity to clarify what happened during your stay in our hotel.You have made 3 bookings in total and you stayed from February 15th until 23rd. You wanted to stay longer but it was not possible.The fire alarm has been triggered by you 3 times in 3 different places:1/ Feb 22nd: at 7:45am at the 4th floor (your floor). Your neighbours in room N43 saw you smoking in the corridor just under the fire detection and the fire alarm has been triggered manually also by you.2/ Feb 23rd: at 2:30am (at night), at the door of the hotel. You have triggered yourself the fire alarm. Maybe you have made a confusion with the bell? 3/ Feb 23rd: at 6:00am at the 4th floor again (your floor).24 persons have left the hotel Feb 23rd in the morning and 24 persons have complained about the fire alarm which has woken them up at 2:30 and 6:00 am. Until now, we did not receive any complain from them but they are entitled to do so event if our receptionnist has explained them that one of our guests has intentionnaly triggered the fire alarm. The 1st booking you made for the first 3 nights included the breakfast. The 2nd booking for 1 more night was prepaid but did not include the breakfast. The last booking (Expedia) did not include breakfast and was not prepaid. It has been very difficult to make you pay the last night and you were almost shouting. Finally, and in the confusion, we did not ask you to pay the 2 last breakfasts you have taken in your room.You wanted to stay longer asking for a rate of 100 euros (instead of 150 euros) arguing to the receptionnist that this special rate has been granted to you by the manager...that, at this time, you have never met! You met him when he asked you to show the receipt for the payment of the last night. As it has not been paid, you did not have any receipt to show. Any special rate has been mentionned in this strained atmosphere.At the end, you left the hotel insulting the receptionnist.You understand that your comment is not really matching with the reality and it was essential for us to clarify the context.

Dear Guest,It was a pleasure to help you during your stay. We wish we have contributed to make it great.

Monsieur,Nous vous remercions pour cette évaluation très favorable à notre égard.

Dear Guest,We thank you for your evaluation. We are sorry to understand that our hotel did not match entirely with your expectations.We wish you have enjoyed your stay in Paris anyway.

Dear Guest,We thank you for your evaluation.

Dear Guest,We thank you for your evaluation.

Madame,Nous vous remercions pour cette évaluation très favorable.

Monsieur,Nous sommes ravis que vous ayez apprécié votre séjour dans notre hôtel ainsi que les commerces et restaurants aux alentours qui sont, effectivement, de qualité. C'était un plaisir de vous accueillir.Nous restons à votre disposition pour un prochain séjour si vous avez l'opportunité de revenir à Paris.

Dear Madam,We thank you for your comment and your evaluation.We wish you a happy New Year 2024.

Madame,Nous regrettons de ne pas avoir répondu à vos attentes et sommes désolés que vous n'ayez pas pris la peine de nous exposer les motifs d'insatisfaction.Nous vous souhaitons une très belle année 2024.

Monsieur,Nous sommes désolés de constater que notre hôtel n'a pas répondu à vos attentes. Nous regrettons que vous n'ayez pas indiqué les points de mécontentement mais que vous vous soyez limité à nous attribuer une note sévère ce qui ne nous laisse pas la possibilité d'améliorer ces points justement.Nous espérons que vous avez, malgré tout, apprécié votre séjour à Paris.

Estimada Senora,La agradecemos mucho por su comentario.Feliz ano nuevo a Usted.

Monsieur,Nous vous remercions pour votre évaluation et votre commentaire.

Cher Client,Nous sommes ravis que vous ayez apprécié votre séjour dans notre hôtel. Sa localisation est, en effet, idéale pour assister à des spectacles et évènements organisés au Palais des Congrès. Nous espérons que la représentation était à la hauteur de vos attentes.

Dear Madam,We thank you for your comment about the localisation of our hotel.We are sorry that you did not find our staff friendly. Most of the hotels in Paris do not have restaurant. However, there are so many different restaurants around that it is easy to find one corresponding to the expectations. There is WIFI in the hotel (rooms and public areas) and connection with smartphones or PC is possible and free.Event if there is no minbar in our rooms, drinks are available at the reception.We wish you have enjoyed your stay in Paris anyway and that you have a nice trip back home.

Dear Sir, We thank you for your evaluation.

Monsieur,Nous sommes sincèrement désolés pour ces désagréments indépendants de notre volonté.Des travaux ont lieu ponctuellement sur le RER C à proximité la journée mais également la nuit. Selon la nature des travaux effectués, les trappes de désenfumage sont ouvertes pour ventiler le tunnel. Nous avons averti la SNCF des nuisances causées. Par ailleurs, il ne nous semble pas sensé de détourner un système de sécurité dédié aux incendies (désenfumage) à l'occasion de travaux. Nous avons transmis votre plainte à la SNCF et à la Mairie du 17ème arrondissement.Nous vous prions d'accepter, Monsieur, nos sincères excuses.

Monsieur,Nous sommes ravis que la localisation de notre hôtel ait pu faciliter votre organisation.

Monsieur,Nous sommes ravis que vous ayez été satisfait de notre hôtel.

Monsieur,Nous vous remercions pour la note attribuée à notre Etablissement.

Dear Guest,We thank you for your great evaluation.

Dear Guest,We thank you for your evaluation.

Dear Guest,We understand that you were not completely satisfied with our hotel. We are sorry that you did not take time to give us details so that we could improve our service.We wish you have enjoyed your stay, anyway, in Paris.

Madame,Nous vous remercions pour votre évaluation.

Dear Sir,We thank you for your comment about your stay in our hotel and its location.We confirm that the Porte Maillot station is very close and the Line N1, one of the main parisian metro line, makes the monuments and centers of interest very easy to reach.We wish you have enjoyed your stay in Paris.

Dear Madam,We thank you for your evaluation.

Dear Sir,We thank you for your comment about our stay. We are sorry for the inconveniences around. We confirm that the Porte Maillot renovations willbe finished in 2024.Regards.

Monsieur,Nous sommes ravis d'avoir pu répondre à vos attentes.

Dear Guest,We are sorry to read that our hotel did not match with your expectations.We would have appreciated further details in order to improve us.Do not hesitate to contact us and give us a complete feed back.

Dear Guest,We thank you for your evaluation.

Dear Madam,Nobody mentioned problems in the hotel with the Wifi connection. Some devices are protected and do not authorize connection to unidentified networks.We are sorry about these inconvenience.

Dear Sir,We thank you for your comment about the localisation.

Madame,Nous nous remercions sincèrement pour cette évaluation flatteuse à notre égard.

Dear Madam,We have taken into account your evaluation. We are sorry that you did not justify this evaluation.We wish you have enjoyed your stay in Paris anyway.

Dear Guest,We thank you for your evaluation.

Dear Sir,All the rooms have been renovated in 2019 and the hotel has been closed during 2 years (Covid). Therefore, we hardly understand your comment about the old aspect of the hotel. We wish you have enjoyed your stay in Paris anyway.

Monsieur,Nous vous remercions pour votre commentaire et sommes ravis que notre hôtel ait correspondu à vos attentes.

Dear Madam,We thank you sincerelly for your evaluation.

Dear Sir,We thank you for your evaluation and your comment.

Dear Guest,We thank you for your evaluation.

Dear Sir,We thank you for your comment about our hotel and the surroundings. We confirm that the location is very convenient and means of transport are very close by.We wish you have enjoyed your stay in Paris ans that you havea nice trip to go back home.

Dear Madam,We thank your for great evaluation.

Dear Guest,We thank you for the time taken to write a comment about your stay in our hotel.

Dear Madam,We thank you for your comment about our rooms and the location.

Dear Madam,We thank you for your evaluation.

Dear Guest,We thank you for your great evaluation.

Chère Cliente,Nous vous remercions pour cette évaluation très positive.