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Ulasan untuk Hotel Raphael

5 out of 5
Hotel Raphael
17 Avenue Kleber, Paris, Paris

Ulasan

9,0

Luar biasa

Penilaian 10 - Sangat Bagus. 385 dari 565 ulasan" "
Penilaian 8 - Bagus. 115 dari 565 ulasan" "
Penilaian 6 - Cukup Baik. 33 dari 565 ulasan" "
Penilaian 4 - Buruk. 22 dari 565 ulasan" "
Penilaian 2 - Sangat Buruk. 10 dari 565 ulasan" "

9,4/10

Kebersihan

9,2/10

Staf & layanan

8,8/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

8,8/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

EIJI

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024

10/10 Sangat Bagus

Johjan

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
El hotel es clásico parisino, y su personal es siempre muy amable, nos trataron como reyes
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Julie, Falmouth

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Fantastic professional staff and located in a very walkable part of the city. Our superior room was beautiful. I would definitely recommend this hotel to family and friends.
Menginap 3 malam pada bulan April 2024

8/10 Bagus

Lisa

Disukai: Kebersihan, staf & layanan
Staff
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Lynette

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Unfortunately the rooftop terrace was closed for renovations.
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Tham

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Location is excellent, walkable to shops, metro and tourist attractions.
Menginap 5 malam pada bulan April 2024
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 22 Apr 2024
Dear Sir, We thank you for taking the time to leave a review of your recent stay at Hotel Raphael. We are thrilled that your experience was worth a 5-star feedback and that you enjoyed our convenient location.We hope to have the opportunity to welcome you back to our hotel in the future and provide you with another wonderful experience. Best regards, Fabrice Afuta - General Manager

10/10 Sangat Bagus

Lauren

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful boutique hotel walking distance to Champs Elysee and Eiffel Tower.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 22 Apr 2024
Dear Madam, We thank you for taking the time to leave a review of your recent stay at Hotel Raphael. We are thrilled to hear that you had a pleasant stay with us and enjoyed our convenient location within walking distance of the Champs Elysee and Eiffel Tower. We pride ourselves on offering a beautiful and charming accommodation for our guests to enjoy during their time in Paris. We hope to have the opportunity to welcome you back to our hotel in the future and provide you with another wonderful experience. Best regards, Fabrice Afuta - General Manager

10/10 Sangat Bagus

Denise

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful spacious room
Menginap 4 malam pada bulan April 2024
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 19 Apr 2024
Dear Madam, Thank you for your kind feedback following your recent stay at Hotel Raphael. We're thrilled to hear that you found our room spacious and beautiful. We strive to provide a comfortable and welcoming environment for all of our guests, and we're so glad that you enjoyed your stay with us. We hope to welcome you back again soon for another fantastic experience. Thank you for choosing to stay with us. Best regards, Fabrice Afuta - General Manager

10/10 Sangat Bagus

Darcy

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Wonderful hotel! Nice decor and very helpful staff. The cafe across the street was perfect for breakfast too!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 9 Apr 2024
Dear Madam, We would like to thank you for taking the time to share your feedback with us following your recent stay at Hotel Raphael. We are thrilled to hear that you enjoyed your stay at our hotel and found our decor to be pleasant. Our team is dedicated to providing exceptional service, so we are delighted that you found our staff to be helpful. We are also pleased to hear that you were able to enjoy the cafe across the street for breakfast. We strive to provide our guests with a memorable experience, and we are thrilled to hear that you had a perfect dining experience. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back again in the future. Best regards, Fabrice Afuta - General Manager

10/10 Sangat Bagus

HIVA

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We thoroughly enjoyed the tranquil ambiance of this hotel. It exudes charm and sophistication with its antique furniture and 1920s theme. The Wi-Fi connection is excellent, and the staff are incredibly accommodating. However, it’s important to note that there are no pool or spa facilities, and the TV offers only a limited selection of channels, primarily news channels.
Menginap 8 malam pada bulan Maret 2024
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 9 Apr 2024
Dear Madam, We would like to thank you for your five-star feedback following your recent stay at the Hotel Raphael. We are thrilled to hear that you enjoyed the tranquil and authentic ambiance of our hotel to your liking. We are committed to providing excellent customer service and we are glad that our staff were accommodating during your stay. We appreciate your note about the lack of pool and spa facilities, as well as the limited TV channel selection. We are always looking for ways to improve our offerings and will take your comments into consideration for future enhancements. We hope to welcome you back to our hotel in the future and continue providing you with a pleasant and relaxing experience. Thank you for choosing to stay with us. Best regards, Fabrice Afuta - General Manager

10/10 Sangat Bagus

Ben Angela

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was absolutely beautiful, so much room, great location and the staff were accommodating and thoughtful. I will definitely be back!!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 9 Apr 2024
Dear Sir, Thank you so much for your kind words following your recent stay at Hotel Raphael. We are thrilled to hear that you had such a wonderful experience during your stay with us. Our team always strives to provide exceptional service and it means a lot to us to hear that we were able to make your stay memorable. We look forward to welcoming you back again soon. Best regards, Fabrice Afuta - General Manager

10/10 Sangat Bagus

Armin

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 7 malam pada bulan Maret 2024

8/10 Bagus

Daniel

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Overall beautiful property! Wonderful amenities, location, and service. Too bad the roof was closed, and the bar closes early so be sure to ask about hours of operation.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 3 Apr 2024
Dear Sir, Thank you for your kind words following your recent stay at Hotel Raphael. We are pleased that you had an overall pleasant stay with us and enjoyed our prime location, facilities, and service. We regret that you were unable to access our rooftop during your visit. As noted on our website, the rooftop is open for lunch and dinner throughout the summer season, from June to September, pending weather conditions. Access is limited during the fall and winter months due to security reasons, but our team is always happy to provide tours upon request. Until the warm days, we invite you to discover an exceptional culinary experience in our new restaurant, Le Boudoir du Raphael. Thank you again for choosing us and we hope to have the opportunity to welcome you back in the future. Best regards, Fabrice Afuta - General Manager

10/10 Sangat Bagus

Mireilly, Newark

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellence all around. Amazing staff, from the moment you arrive until you leave. These people are truly the BEST!
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 4 Apr 2024
Dear Madam, We thank you for you staying with us at the Hotel Raphael and kind words. We are so thrilled to hear that you had an excellent experience with our team during your stay. They all work hard to provide top-notch service and we truly appreciate your recognition. Thank you again for choosing us and we hope to welcome you back again soon. Best regards, Fabrice Afuta - General Manager

10/10 Sangat Bagus

sravan, painted post

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was really excellent service and staff was helpful to give information about what to do around
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Fabrice Afuta- General Manager pada tanggal 3 Apr 2024
Dear Sir, We would like to thank you for your kind words following your recent stay at the Hotel Raphael. We are thrilled to hear that you had an excellent experience with our staff and that they were able to provide you with helpful information about the area. We strive to provide top-notch service to all of our guests, so we are happy to hear that we exceeded your expectations. Thank you again for choosing us and we look forward to welcoming you back again soon. Best regards, Fabrice Afuta- General Manager

10/10 Sangat Bagus

Edward

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 3 Apr 2024
Dear Sir, We would like to thank you for your recent stay at the Hotel Raphael and for five-star feedback. We are very pleased that your stay met your expectations and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 Sangat Bagus

TOMOKO

Bepergian bersama keluarga
Disukai: Fasilitas
good hosptality and clean hotel, location is convinient
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 4 Apr 2024
Dear Madam, We thank you so much for your kind words and five-star review following your recent stay at the Hotel Raphael. We are thrilled to hear that you enjoyed our hospitality and found our hotel to be clean. It's also great to know that our location was convenient for your stay. We strive to provide all of our guests with a comfortable and enjoyable experience, so it's wonderful to hear that we succeeded with you. Thank you again for choosing us and we look forward to welcoming you back again in the future. Best regards, Fabrice Afuta - General Manager

10/10 Sangat Bagus

Rainer

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Old-style (Grand-) Hotel. Ausnehmend freundliches Personal. Charme und Dekor schon ein bißchen fading. Hervorragende Lage am Etoile.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 4 Mar 2024
Dear Sir, We would like to thank you for your recent stay at the Raphael Hotel and for your five-star feedback. We are very pleased to read you had a lovely experience and that our professional team contributed to your satisfaction. Thank you again for choosing to stay with us and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 Sangat Bagus

Pinar

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 3 Apr 2024
Dear Madam, We would like to thank you for your recent stay at the Hotel Raphael and for your five-star feedback. We are very pleased that your stay met your expectations and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 Sangat Bagus

TOMOKO

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
good hosptality! clean
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 27 Feb 2024
Dear Madam, We would like to thank you for your recent stay at the Raphael Hotel and for your five-star feedback. We are very pleased to know you had a pleasant stay with us and appreciated our clean facilities and hospitality. Thank you again for choosing us and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 Sangat Bagus

Ahead, VOULA

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The best
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 26 Feb 2024
Dear Sir, We would like to thank you for your recent stay at the Raphael Hotel and for your five-star feedback. We are delighted that your stay met all your expectations, and we look forward to welcoming you back in the future. Best regards, Fabrice Afuta - General Manager

8/10 Bagus

Jack

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great experience with courteous and professional staff. Will return
Menginap 6 malam pada bulan Februari 2024
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 26 Feb 2024
Dear Sir, We would like to thank you for your recent stay at the Raphael Hotel and for your feedback. We are pleased to know you had a great experience and that the service of our dedicated team played a key role in ensuring your satisfaction. Thank you again for choosing us and we look forward to welcoming you back in the future. Best regards, Fabrice Afuta - General Manager

10/10 Sangat Bagus

Richard Mark

Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 3 Apr 2024
Dear Sir, We would like to thank you for your recent stay at the Hotel Raphael and for your five-star feedback. We are very pleased that your stay met your expectations and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 Sangat Bagus

Joel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Really beautiful hotel!
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 31 Jan 2024
Dear Sir, We would like to thank you for your recent stay at the Raphael and for your five-star feedback. We are very pleased to read that you found our hotel to your liking and had a most pleasant time with us. Thank you again for staying with us and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

4/10 Buruk

CEN QIN

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Overall the property is very old. The carpet in the room has all kinds of stains it’s quite gross. The room also smells weird. We were there in January and even we turned the heater to max was still very cold in the room. Gym is so tiny. Impossible to workout.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 23 Jan 2024
Dear Madam, On behalf of the Raphael team we extend our best wishes for the New Year and we thank you for staying with us. We would like to apologize for not meeting your expectations nor our standards. The cleanliness issues you encountered is certainly very unusual of our property. Our dedicated housekeeping team works on ensuring our rooms meet the highest housekeeping standards. Please know that your feedback was immediately forwarded to our Executive Housekeeper and maintenance team for deep follow-up of your room. Regarding our gym, we have installed brand new cardio machines beginning of this year, so we are rather disappointed with your feedback. While the room is quite small, our gym offers the equipment needed to complete a solid workout. Again, our sincerest apologies for this unfortunate experience. We do hope you will give us another opportunity to change your last impression soon. Best regards, Fabrice Afuta - General Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
You won’t be disappointed
Amazing hotel. Clean, friendly staff. Very well located. Will book there again!
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 23 Jan 2024
Dear Madam, Dear Sir, On behalf of the Raphael team, we would like to extend our best wishes for the Newy Year and thank you for your recent stay with us. We are so pleased that you had an amazing time with us and appreciated our prime location, clean facilities, and friendly team. We will make sure to pass on your kind words to the entire team. Thank you again for staying with us and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 Sangat Bagus

Jacklyn

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was an incredibly beautiful property. The ambiance was perfect. And the staff was attentive .the location was perfectly convenient. We loved our stay here and wish we could have stayed longer.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 23 Jan 2024
Dear Madam, On behalf of the Raphael team, we would like to extend our best wishes for the New Year and thank you for staying with us. We are thrilled to read that you had a lovely experience with us and that our dedicated team contributed to your full satisfaction. Thank you again for staying with us and we look forward to welcoming you back in the future. Best regards, Fabrice Afuta - General Manager

10/10 Sangat Bagus

BENOIT, Nottingham

Disukai: Kebersihan, staf & layanan
Charming hotel with excellent staff
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 23 Jan 2024
Dear Sir, On behalf of the Raphael team, we extend our best wishes for the New Year and thank you for your recent stay with us. We are thrilled to see that every aspect of our hotel met your expectations and that our team contributed to your full satisfaction. Thank you again for staying with us and we look forward to welcoming you back to the Raphael. Best regards, Fabrice Afuta - General Manager

10/10 Sangat Bagus

Francesco

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 23 Jan 2024
Dear Sir, We would like to extend our best wishes for the New Year and thank you for your recent stay at the Raphael. We are very pleased to read that your stay went so well and that our services and facilities met your expectations. Thank you again for staying with us and we look forward to welcoming you back to the Raphael. Best regards, Fabrice Afuta - General Manager

10/10 Sangat Bagus

Patrick

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Wonderful hotel - best location - big rooms for great value - excellent food - very excellent service and terrific staff.
Menginap 8 malam pada bulan November 2023
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 11 Des 2023
Dear Sir, We would like to thank you for your recent stay at the Raphael Hotel and for taking the time to share your five-star feedback on Expedia. It's a delight to hear that your stay went so well and we are even happier that our central location, dedicated service and as well as excellent food are one of the main reasons your expectations were exceeded. Thank you again for staying with us and we all look forward to welcoming you back in the near future. Best regards, Fabrice Afuta - General Manager

10/10 Sangat Bagus

Gleb

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan November 2023
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 5 Des 2023
Dear Sir, We would like to thank you for staying with us at the Raphael Hotel and for taking the time to rate your experience. We are very pleased to see that you had a pleasant stay with us and that our facilities and services met your expectations. Thank you again for staying with us and we allo look forward to welcoming you back for more Majestic moments. Best regards, Fabrice Afuta - General Manager

10/10 Sangat Bagus

joseph

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Agréable de retrouver ces hôtels de caractère qui ont une âme et qui sont le témoignage d’une belle époque
Menginap 2 malam pada bulan November 2023
Tanggapan dari Fabrice Afuta - Directeur pada tanggal 28 Nov 2023
Cher Monsieur, Nous vous remercions pour votre récent séjour à l'Hôtel Raphael et d'avoir pris le temps de nous partager votre avis. Nous sommes ravis de lire votre enchantement et que le charme du Raphael ait une nouvelle fois opéré. Au plaisir de vous accueillir à très bientôt parmi nous. Cordialement, Fabrice Afuta - Directeur

10/10 Sangat Bagus

James

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel Raphael was beautiful and accommodating. Everyone was very friendly and went above and beyond to make us feel welcomed and at home. I highly recommend this hotel. 5 stars!
Menginap 2 malam pada bulan November 2023
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 28 Nov 2023
Dear Sir, We would like to thank you very much for your recent stay at the Raphael Hotel and for leaving us your five-star feedback. We are very pleased to know that your experience met your expectations and we will be sure to share your kind words with the entire team. Thank you again for staying with us and we look forward to welcoming you back to the Raphael. Best regards, Fabrice Afuta - General Manager

10/10 Sangat Bagus

James

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel Raphael is beautiful. The staff is all incredibly friendly and well versed in English. Truly the people here make you feel very welcome and appreciated. I highly recommend this place to anyone planning to stay in Paris!
Menginap 2 malam pada bulan November 2023
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 14 Nov 2023
Dear Sir, We would like to thank you for staying with us at the Raphael Hotel and for your recommendation. It fills us with pride to hear that you enjoyed your experience to the fullest and we are especially pleased that you felt well-looked after; Your compliments are much appreciated and will be shared with the entire team. Thank you again for staying with us and we all look forward to welcoming you back in the future. Best regards, Fabrice Afuta - General Manager

10/10 Sangat Bagus

Thamara

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Overall it’s a wonderful hotel and location and the staff is superb! I think the rooms mainly the living and bedroom areas need major renovations to freshen up the space. The carpets, sofa, drapes were all quite worn and better use of the space would make it so much more special especially at the cost.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Fabrice Afuta – General Manager pada tanggal 7 Nov 2023
Dear Madam, We would like to thank you for staying with us at the Raphael Hotel and for sharing your experience on Expedia. We are pleased to read you had an overall pleasant stay and that you enjoyed the service provided by our dedicated team. Regretfully, the condition of our room facilities has not been able to meet your expectation and we sincerely apologize for the inconvenience. Continuous maintenance works are being carried out frequently to guarantee that our facilities are up to standard. This includes carpet replacement, wall repainting, furniture restoration and so on. We appreciate your feedback and we will be sure to take your comments into consideration for our next refurbishment project that will enhance the overall hotel facilities and appearance. Thank you again for choosing us and we hope to have another chance to serve you in the future. Best regards, Fabrice Afuta – General Manager

10/10 Sangat Bagus

KANAKO

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 2 Nov 2023
Dear Madam, We would like to thank you for staying with us at the Raphael Hotel and for your five-star feedback. We are delighted to know that you had a pleasant stay with us and enjoyed our services and facilities. Thank you again for staying with us and we all look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

8/10 Bagus

Foziah

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Location is great Staff are very friendly and helpful. Room is spacious and clean. I definitely will stay there again but not have breakfast. I did not enjoy the breakfast. Eggs were tasteless. Rest of the buffet was ok
Menginap 3 malam pada bulan September 2023
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 31 Okt 2023
Dear Madam, We would like to thank you for staying with us at the Raphael Hotel and for taking the time to share your feedback on Expedia. We are pleased to read you had a pleasant stay overall and appreciated the service of our dedicated team and clean and spacious corner rooms. However, we would like to apologize for your disappointing breakfast. Please know that your comments are taken on board and will be shared with our Chef for improvement. Thank you again for choosing us and we look forward to welcoming you back in the future. Best regards, Fabrice Afuta - General Manager

10/10 Sangat Bagus

Mark, st clair shores

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Ice classic hotel with great rooms in an excellent location
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 26 Okt 2023
Dear Sir, We would like to thank you for staying with us at the Raphael Hotel and for such high rating. We are very pleased that your stay met your expectations and that you appreciated our location and facilities. Thank you again for your visit and we look forward to welcoming you back to the Raphael very soon. Best regards, Fabrice Afuta - General Manager

10/10 Sangat Bagus

Patricia

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very convenient location. Staff very nice and friendly. Room was beautiful.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 26 Okt 2023
Dear Madam, We would like to thank you for staying with us at the Raphael Hotel and for taking the time to share your five-star feedback on Expedia. We are very pleased to read that you had a pleasant stay with us and enjoyed our convenient location and the service of our dedicated team. Thank you again for choosing us and we look forward to welcoming you back in the future. Best regards, Fabrice Afuta - General Manager

10/10 Sangat Bagus

Gerard

Traveler bisnis
Disukai: Kondisi & fasilitas properti
Paris in October
Excellent hotel, and the staff was wonderful, as usual. Disappointed with no restaurant, the current one is being renovated. Breakfast was so, so. Should have offered something for the lack of bar and restaurant
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Fabrice Afuta – General Manager pada tanggal 19 Okt 2023
Dear Sir, We would like to thank you for your recent stay at the Raphael Hotel and for taking the time to share your feedback on Expedia. We are pleased to read that you had a pleasant stay overall and that our team was a key asset in having a pleasant time. We are sorry you could not access our bar and restaurant on this occasion. As part of our continued commitment to enhance our property and service, renovation works are being carried out in the bar and restaurant. Both outlets have been relocated in the meeting rooms on ground floor. We are very excited to welcome our guests in our newly refurbishment restaurant and bar. Thank you again for staying with us and we look forward to welcoming you back soon to the Raphael. Best regards, Fabrice Afuta – General Manager

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hôtel à éviter
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Fabrice Afuta - Directeur pada tanggal 19 Okt 2023
Chère Madame, Cher Monsieur, Nous vous remercions pour votre récent séjour au Raphael et d'avoir pris le temps de nous partager votre avis. Nous sommes sincèrement navrés de lire que votre expérience n'ait pas été à la hauteur de vos attentes et vous prions d’accepter nos sincères excuses pour tout désagrément rencontré. Malheureusement, nous sommes dans l’incapacité de retracer votre réservation, votre commentaire ayant été laissé de manière anonyme. N'hésitez à pas nous partager les détails de votre réservation afin que nous puissions effectuer le suivi nécessaire. Nous restons à votre écoute et espérons avoir l'opportunité de regagner votre confiance lors d'un prochain séjour. Cordialement, Fabrice Afuta - Directeur

10/10 Sangat Bagus

Virginie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 9 Okt 2023
Dear Madam, We would like to thank you for staying with us at the Raphael and for leaving us your feedback. We are thrilled to see that you had an excellent stay with us and appreciated our services and facilities. Thank you again for your choosing us and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 Sangat Bagus

Bahaa

Menginap 1 malam pada bulan September 2023
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 3 Okt 2023
Dear Sir, We would like to thank you for staying with us at the Raphael Hotel and for taking the time to review your experience. We are so pleased to read your full satisfaction and we look forward to welcoming you back soon. Bets regards, Fabrice Afuta - General Manager

8/10 Bagus

Allan

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
The rooms need to be more updated. The rooftop view was amazing
Menginap 2 malam pada bulan September 2023
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 3 Okt 2023
Dear Sir, We would like to thank you for staying with us at the Raphael Hotel and for taking the time to share your experience on Expedia. We are pleased to know that you had a pleasant stay overall and enjoyed the amazing view from the rooftop restaurant. We appreciate your comments regarding the need for updates to our design and amenities, and we will take them into consideration as we continue to improve our property. Thank you again for choosing us and we look forward to welcoming you back in the future. Best regards, Fabrice Afuta - General Manager

8/10 Bagus

Eunjae

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
It was old historical beautiful hotel. I felt I am staying royalty property. Just one thing. There is no soundproof. I was even able to hear someone got up for bathroom use in the middle of night. I am not sensitive at all, but it was that much loud 😢 And floor is carpet which is very very old. If you are sensitive or allergic to carpet, maybe ask to hotel for different room? Otherwise beautiful! Oh! Breakfast was phenomenal as well. I miss it already.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 9 Okt 2023
Dear Madam, We would like to thank you for staying with us at the Raphael Hotel and for taking the time to review your experience. We had happy to see you had a pleasant stay overall and that you enjoyed our breakfast buffet. We would like to apologize for any noise disturbance. Soundproofing is indeed one of main forcus for our next refubishment project and we will be sure to take your comments into consideration. Thank you again for choosing us and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

8/10 Bagus

margolyn

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This hotel is in a wonderful location with old world charm.
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 14 Sep 2023
Dear Madam, We would like to thank you for staying with us at the Raphael Hotel and for taking the time to review your experience. We are pleased to know that you had a pleasant stay with us and enjoyed our prime location next to the Arc de Triomphe and the Champs-Elysées. Thank you again for choosing us and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 Sangat Bagus

Nicholas

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing service
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 23 Agu 2023
Dear Sir, We would like to thank you for staying with us at the Raphael Hotel and for sharing your five-star feedback with other travelers. We are so pleased to know that had a pleasant stay with us. We strive to deliver excellent service to each and every one of our guests so your kind words on our service is the greatest reward. Thank you again for choosing the Raphael Hotel and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 Sangat Bagus

Herbert

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel let me do an early check in 4 hours earlier not a lot of hotels do that and the stuff were very polite and courteous that’s something that I really appreciate also it’s in a good location I would definitely come back and stay at this hotel.
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Fabrice Afuta- General Manager pada tanggal 23 Agu 2023
Dear Sir, We would like to thank you for staying with us at the Raphael Hotel and for taking the time to review your experience on Expedia. We are thrilled you had a pleased stay and enjoyed an early check in. Thank you for highlighting the service received, and we do look forward to your next stay with us. Best regards, Fabrice Afuta- General Manager

10/10 Sangat Bagus

MI SO

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
멋진호텔
훌륭했어요
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 23 Agu 2023
Dear Madam, We would like to thank you for choosing the Raphael Hotel for your recent stay in Paris. We are very happy to hear that your stay was pleasant, and we do look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 Sangat Bagus

nooreddin

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Fabrice Afuta - General Manager pada tanggal 4 Sep 2023
Dear Sir, We would like to thank you for staying with us at the Raphael Hotel and for taking the time to review your experience on Expedia. We are very pleased to hear that your stay met all your expectations and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager