Search Hotels Near Phillips Mansion, Los Angeles

"Very Dirty "

"I stayed at Best Western Diamond Bar Hotel & Suites for one night (Mar 7–8). My experience was very disappointing due to misleading photos, room mismatch, and customer service response. The room I received did not match the room type I booked online. As soon as I noticed the difference, I immediately returned to the front desk to explain the issue. The staff told me she could not change the room because I had already entered it. I explained that there would be no way to verify the room type without first going inside. I showed her my reservation confirmation and the room photos from the booking, but she still refused to change the room. She also claimed that all the rooms in the hotel were the same, which did not match what I saw. Another concern is that the photos online suggest the rooms and bathroom have been remodeled. However, bathroom fixtures were old and worn, and the condition did not appear clean. When I asked if a manager could assist, I was told the manager was not on site and that a note would be left for the next day. Since I was only staying for one night, this did not resolve the issue. No alternative solution was offered. The room did not match my reservation, and the situation could not be resolved. I checked out within about an hour of checking in. Travelers should be aware that the room they receive may not match the photos shown online, and the front desk may not be able to assist if there is a problem."

"The person working at the front desk was very friendly. The room was spotless and tidy. It was also very quiet, even on Sunday night. Overall, the experience was amazing. My family and I will definitely stay at this hotel again."

"Really comfortable bed and clean. Would definitely recommend"

"Wonderful stay ! Definitely coming back ! Rooms clean and air conditioning was perfect "

"The room was clean but could use a fresh coat of paint. I was somewhat surprised by the lack of usual items such as facial tissues and drinking glasses. All things considered, I would stay there again."

"Great "

"Large room, very clean, friendly and helpful staff. Only two issues, if you can call them that, is that the pillows are very firm and the water pressure could be better."

"The room was nice. The property was clean and well maintained, the only thing that was concerning to me was the fact that the lady at the front desk assured me that there was Security on the property in the evening watching the parking lot, our vehicles, etc. Yet as I return from work at 3 o’clock in the morning, not one evening, did I see Security on the premises?? Although I did see more than one random homeless person loitering in the parking lot in the middle of the night. So that was a concerning factor for Mi Mi other than that the hotel and the staff were great. "