Search Hotels Near Pines Lake West Beach, Wayne

"Elevators were inadequate for the number of floors and people staying there. Breakfast a madhouse each day. Very average. Staff were cheerful, helpful, profesional."

"Nice place. Little old but nice. "

"Unfortunately, I really wanted to love this hotel. The lobby is absolutely stunning. Everyone working at the reception desk was kind, down-to-earth, and helpful. We had a late flight in so we arrived around 10 PM, and immediately went to Times Square to check it out. When we got back to the room, I noticed that after I had turned the heat on it still stayed at 63°. It was 40° outside, and the heat did not work. My daughter and I froze the first night. I thought it would be better the next morning, but the room did not get any warmer. I went to the front desk to tell them that the heat was broken and they wrote my room number on a sticky note and told me that maintenance would take a look at it. I did not have to be in the room just go on about my day and my vacation. When I checked back in the afternoon, I asked if anyone had been up to the room yet and they had no idea what I was talking about. So once again, I asked them to have maintenance take a look at the heat. When I got back later that evening, it was still at 63°. I went back down to the desk and asked for a new room. They were fully booked so they could not accommodate me. They told me to check back in the next morning for a new room and gave me a blanket, but I would have to wait until they were all cleaned. I also waited 30 minutes for a room key. I was promised a better room, that their bellhop staff would take care of our bags. None of this happened. By our 4th night and 3 rooms, we were finally accommodated."

"las habitaciones sucias, el gimnasio muy sucio, duramos 50 minutos haciendo el check OUT... todo muy sucio y desorganizado."

"This hotel has the best little luxury boutique feel from the decor, the chic restaurant, and the cutest , plus tasty french bakery adjacent. Everyone who works at the hotel is very friendly, hospitable, and makes an effort to recognize and remember your occasion for staying. Would have preferred a room with a view of 77th street or Broadway, vs looking at the back alley courtyard, but Amanda was awesome! The location of the hotel is primo, from dining diversity to many modes of entertainment all within walking distance, as well as short subway stops. We'll definitely be staying there again next time we're on the upper west side!"

"Everything was great. Would definitely return."

"Staff was amazing at reception, super funny and helped us check in early! Overall great experience staying at this hotel. "

"A 1 minute walk to Time Square, the staffs are very nice and polite especially Bobby the Doorman and Albert the Bell Man. 😁❤️"

"Great property and very walkable to all sorts of locations. "