Hotel Hotel VIP di Pinhal Novo

"Staff was not helpful with a few inconveniences. AC did not work, room was extremely uncomfortable. Elevators were terrible. Bed wasn’t great. Ordered a room with breakfast through Expedia, upon check in we were told that breakfast wasn’t included, then told us to call Expedia. No… you call Expedia and sort it. We paid over $200 for the room, where’s the service??? I would not recommend staying here."

"The staff were helpful. The rooms were dated. "

"The suite for a family of four was excellent. They had the sofa beds all set up and ready for our late night arrival. The staff were very helpful in arranging a taxi to the airport. The space is clean and lovely."

"Beautiful hotel, very clean elegant spacious lobby with restaurant serving wonderful food. Helpful friendly staff answering any questions. Also ATM 🏧 in the lobby. Breakfast excellent with lots of choice, cereals, meat, fruits, pastries etc and of course coffee ☕️ vending machines. Room very clean ( daily room cleaned) with comfortable beds, provided with AC. Clean bathroom with shower facility. Also excellent location, metro 🚇 and train station 🚉 about 10 minutes from the hotel. Overall I...

"I liked the clean room and the breakfast provided at the hotel. The staffs were very helpful and I really enjoyed my stay. I hope to visit again soon. Obrigado"

"It was good"

"Unfortunately the pool was not operational and I wasn’t made aware of that before checking in."