Search Hotels Near Playa del Caribe Hilton, San Juan

"Our room was in a corner with a view of the back of a church and a garbage pick up. The ac sounded like a B-52 bomber taking off, the tub didn't drain properly and when I called twice for assistance no one answered the phone. We loved the neighborhood but with the building under renovations we could not access the rooftop terrace or the gym. All in all I would be remiss to give this stay more than just ok. "

"When the hotel says check in at 4pm only they mean it. As it was Sunday the little shops around did not open until 11am. Ocean hotel near buy opened at 11 am for breakfast, brunch, so we could at least eat something as our hotel has nothing. When we finally got into our room at 4:05pm it was okay. The standard amenities. Beds were okay. They only had 1 thin blanket on them. We had to be up at 4 am. For our flight home.. so you can imagine when there power plant came on at 2am it was so noisy you couldn’t sleep anymore. Personal would not recommended staying there. The staff were very kind, just doing there job."

"absolutely wonderful. Clean property. Breakfast is wonderful. Highly recommend this property, location, pool, everything was perfect"

"Absolutely gorgeous hotel with outstanding service! Close to everything, excellent restaurants right in the hotel. Truly a 5 star resort! "

"I have been a guest at the Caribe Hilton several times. My first stay there was over 20 years ago as my children were young. I still find some of the staff that worked there then. Things have definitely changed, but let’s start with the positives: dining is top notch and guest service staff as well. The beach, garden and outdoors were immaculate and breathtaking. My recent stay, however, left me wondering if I’ll return. The prices per night have skyrocketed (I dont lnow how they can legally rack up so many fees!). Our stay without food was over $900 a night. The rooms are decaying to the point that the mattress had his and hers sulci… lol! Housekeeping staff is essentially absent; I asked for towels on my second day and these never arrived. We had to take the trash to the lobby and add it to and already overflowing bin at the lobby of the Wave wing. Five hours later, we returned to the wing and the trash bin had turned into piles. Not once I was offered a room cleaning, even when I inquired about it, They said sure but no one showed up. The toiletries on the largebottles smelled rancid. The security person at the pool on day 3 of my stay was speaking on his cell phone and ranting obscenities in Spanish… not pleasant to hear and no one to supervise… the place is in skeleton crew and staff looks super overworked particularly at Nectar during morning hours. Overall, I felt as if I was staying at an overpriced air bnb. They should broadcast it as such. "

"Great stay"

"I recently stayed at the San Juan Marriott Stellaris Hotel & Casino and would give it an overall rating of three stars. It’s a solid property in a great location, but there are a few things worth noting depending on what kind of experience you’re looking for. The hotel advertises a children’s pool, which naturally led me to believe there would also be a separate adults-only pool. That isn’t the case. While there are two pools, they connect, and the entire area is open to guests of all ages. If you’re expecting a quiet adults-only space, you won’t find one here. The overall vibe is lively and social rather than serene. There is also a swim-up bar where guests gathered for activities like bingo, which actually looked like a lot of fun and added to the energetic atmosphere. The atmosphere felt more lively and party-oriented, especially in the afternoons when the music becomes extremely loud — louder than necessary, in my opinion. On the positive side, the beach setup was very nice. Staff members help you set up chairs, towels, umbrellas, and a small table wherever you’d like along the beach, which was a lovely touch and made the experience feel more upscale. The room itself was a decent size and perfectly fine, though nothing particularly special. There were a couple of maintenance issues: the sliding bathroom door was difficult to operate and actually came off its track at one point (though to their credit, maintenance fixed it very quickly). The sliding glass patio door als"

"The staff was Fantastic!"

"The property was close to beaches and food which was very convenient. But in the first day of arrival the room was not cleaned properly, it took them a day and a half to comeback and clean the room. In that moment we were gone from the room enjoying activities to when we arrived back we noticed nothing was touched still. We had to step out of the room after being gone half the day, tired and ready to be clean. After that was taken care of the hotel was OKAY!! But the day before leaving one of the ladies at the front desk had housekeeping enter our room with of any acknowledgment or notice. I was very unsettled by the whole thing because of the fact that I would prefer to put away my personal belongings. But yea they entered in the room with any verbal request or the sign being on the door. I personally would not recommend this place. This was supposed to be a relaxing time for me and my husband for our anniversary and the moment we arrived it was a nightmare. Oh one more thing after my husband noticed the previous reviews before arriving we tried to give them the benefit of the doubt and still stay there, so my husband called 4 times to make sure everything was okay with our room !! The A/C was not working causing us to wait for someone to come to the property and fix it, plus the cleanliness was poor!!! "