Hotel dekat Potteries Shopping Centre

"Dinner took longer than expected to be served. Staff was really helpful and managed the situation really well. Shout-out to Roberto"

"Convenient locatiin"

"good service and staff"

"Steph was very accommodating 😉"

"It is listed as: Entire apartment, Sleeps 2, Popular amenities, Self-parking included, Garden, Free Wi-Fi. The term Entire apartment is missleading. The fact is it is a room in a house. It is ensuit. This room is on the 1st floor. The Kitshen is shared and is on another floor. There is double bed, so technically you can have 2 people sleeping on the same bed. There is single parking lot infront of the house, but there are other parking lots walking distance from the house, for free. There is...

"I booked two rooms as a last minute stay. Immediately on bookimg I had two phone calls that I missed as I was in my way to the accommodation. I then received a text message to tell me they could not accommodate my booking and to cancel. I was adviced by Expedia not to cancel as this would be against the cancellation policy - I am still trying to get a refund and will probably have to esculate the process"

"First impression on arrival, front of house could do with some maintenance (weeding). Suite 5*Tap in bathroom had soap marks and hair shavings. Pillows were too hard and mattress was uncomfortable, could feel the springs with every movement we made. Website said city view, but this wasn’t the case,(disappointed). On a positive note, service was good overall. Would stay there again if mattress was more comfy."

"The rooms are clean and tidy but the tv does not work on what I call normal tv you have to try and download BBC IPLAYER OR NETFLIX"

"Terrible communication and not clean at all "

"Apart from me having to contact them and the stress of getting and returning the keys place and staying were great and hoatwas excellent at sorting it out just process and key access needs to be improved"

"Property was clean. Not as stated entire property. Shared facilities. Bathroom via the kitchen on ground floor had child. Did not feel we could relax here as thought we had entire apartment. Outside next to little shop. Traffic island outside meant couldnt park outside and single line. Area around property made us feel unsafe- wasnt the best."

"Absolutely avoid at all costs - hubby and children were left without any place to stay when hosts lost booking"

"The room was relatively clean, the staff were really helpful, especially with guidance on how to access the hotel due to buss restrictions. The Tav didn't work but it wasn't a problem for the stay, but the staff tried to solve the issue but with no luck. Overall a pleasant stay."

"Filty from the entrance to the kitchen and toilet. I coukd not have a shower or use the kitchen. The room is fine. The advert says private bathroom but it was shared. I had to go downstairs to the back of the kitchen to get to the toilet. Wont come back. "

"It was a great stay. Thank you"