2/10 Sangat Buruk
Elizabeth
Bepergian bersama keluarga
4 Jan 2026
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
This is for future clients of Lifestyle Holidays Resort and Hotels!
We booked a family vacation for one week at this resort. Upon receiving our key cards, We immediately noticed that it was evident that the accommodations they provided did not match the rooms represented on Expedia’s website! Both rooms were in deplorable conditions, unsanitary and outdated. Issues included no hot water, broken fixtures, rusted door hinges, dirty bed sheets, towels were discolored and appeared excessively reused, pubic hair in the bathtub and on the floor, dirty stain pictures above the bed, old outdated furniture. Bugs underneath the bedsheets that were supposed to be clean. Bathroom window covered with rolls of paper tissue as seen in the photos included! We informed Guest Services immediately spoke to a Manager and also had informed a front desk staff about our situation! We were told and informed that we were placed in the most outdated and deteriorated building. Replacement rooms offered were in the same poor condition. After repeated attempts with management, we had no choice but to leave and pay for alternate lodging.Photos and a written complaint were submitted at checkout. it’s unfortunate that we were not compensated for the amount of money we spent for this resort! This experience falls far below anyone’s expectations! Families should proceed with caution! WARNING DO NOT STAY AT THIS RESORT!!
Elizabeth
Menginap 7 malam pada bulan Desember 2025
