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The Hacienda at Krystal Grand Puerto Vallarta

4.0 star property
Ocean views and international cuisine await at The Hacienda at Krystal Grand Puerto Vallarta, with attentive staff and multiple relaxing pools.

Choose dates to view prices

The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive offers a peaceful retreat with two outdoor pools and spa services. Guests can relax at the poolside bar, visit the nearby Cruise Ship Terminal, or dine at one of seven restaurants serving meals all day.

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Restaurant
  • Air-conditioning
  • Gym
The current price is Rp4.758.679
Rp5.758.002 total
includes taxes & fees
19 Jun - 20 Jun
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Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 13 are not allowed at this adults-only property; all guests 13 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for in-room wired Internet: MXN 190.00 per day (rates may vary)
  • Fee for wireless Internet in public areas: MXN 190.00 per day (rates may vary)
  • Valet parking fee: MXN 55 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 13 years old are not permitted at this adults-only property

Frequently asked questions

Does The Hacienda at Krystal Grand Puerto Vallarta have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at The Hacienda at Krystal Grand Puerto Vallarta?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at The Hacienda at Krystal Grand Puerto Vallarta on 19 Jun 2026 start from Rp4.758.679, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Hacienda at Krystal Grand Puerto Vallarta pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Hacienda at Krystal Grand Puerto Vallarta?

Valet parking is available for MXN 55 per night.

What time is check-in at The Hacienda at Krystal Grand Puerto Vallarta?

Check-in begins at 4:00 PM.

What time is check-out at The Hacienda at Krystal Grand Puerto Vallarta?

Checkout is at 11:00 AM.

Are there all-inclusive benefits at The Hacienda at Krystal Grand Puerto Vallarta?

Yes, the property is all-inclusive.

Where is The Hacienda at Krystal Grand Puerto Vallarta located?

Nestled on the beach, this Hotel Zone hotel is within a 10-minute walk of Bay of Banderas and Cruise Ship Terminal. Hotel Zone Beach and Playa de Oro are just steps away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.8

Good

8.4

Cleanliness

8.8

Location

8.6

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 415 out of 1000 reviews
Rating 8 - Good. 277 out of 1000 reviews
Rating 6 - Okay. 153 out of 1000 reviews
Rating 4 - Poor. 86 out of 1000 reviews
Rating 2 - Terrible. 69 out of 1000 reviews

Reviews

Verified

8/10 Good

CHARLENE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar well stocked, pool was awesome, both of them. Staff was friendly.
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Alejandro

Liked: Staff & service, amenities
Disliked: Cleanliness
The service was good, friendly staff.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained. The pool area is huge, it’s part of this larger area you can walk to with full access as well. There is a hidden rooftop pool area. Not many people there. Excellent food
This is rooftop pool
Awesome plants
These bowls are delisious
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes we enjoyed the pool very much! I love that it’s only 4 and a bit feet deep throughout. It was nice to be on the adult side for sure. We enjoyed the pillar pool as well, a bit quieter. Our room was clean with plenty of towels daily! Staff were very good and super friendly! The rooftop pool was also beautiful to watch the sunset! The hacienda side where we stayed is a little tired, but overall good! We will come back next year!
Stayed 10 nights in Apr 2026
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Quick and easy check in and check out. Very friendly staff, nice rooms, food was decent, pools were great.
Swim out room on Hacienda sice
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Shaun Samuel

Liked: Cleanliness, amenities, property conditions & facilities
Service everywhere was really good and friendly. Food was really good and nice variety. Pools kept clean. Great coffee shop.
Stayed 10 nights in Jan 2026
Verified

10/10 Excellent

TerriLynn

Liked: Cleanliness, amenities, property conditions & facilities
Great place to go. The food was great and the service top notch. Stayed at the adults only side. Only downfall is the construction next door.
Stayed 11 nights in Jan 2026
Verified

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities
The staff was very friendly, helpful, courteous. Our room was wonderful. The food options were plenty, and all were great!!
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities
Quick check in and clean food was great with amazing suite
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Kelsey

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms. Excellent staff everywhere - from check in, pool side services, beach services, cleaning & maintenances. Would go back!
Stayed 8 nights in Jan 2026
Verified

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
We only stayed 2 nights and it was just the break we were looking for. Large comfortable rooms, decent food and great service staff.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Petras

Liked: Cleanliness, amenities, property conditions & facilities
The staff very nice ,the rooms pretty clean,
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, amenities and staff
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Laurie

Liked: Cleanliness, amenities, property conditions & facilities
Very attentive and hardworking staff
Stayed 5 nights in Dec 2025
Verified

6/10 Okay

Magaly

Staff were great,
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Timothy John

Liked: Cleanliness, amenities, property conditions & facilities
Very good food staff service was amazing.
Stayed 7 nights in Nov 2025
Verified

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities
The staff were excellent! Food was average. Nice pool areas
Stayed 10 nights in Dec 2025
Verified

6/10 Okay

Sonja

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was great but buildings were a bit of a mess and hard to find things due to ongoing construction. Room door and shower were broke but never fixed. Great view of the ocean and ability to rent beds. Been coming here for years but it’s been slowly going downhill. Also the fact that the literal minute we checked in we had someone trying to sell us a Krystal membership through a “welcome breakfast” that they wanted me to pay them $20 for was extremely offputting.
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my introduction to an all inclusive vacation in Mexico, so I have little to compare it to. Our room was large and clean with a comfy bed and dual sinks in the bathroom. Hot water was not always available, but not a huge issue. The property was beautiful and well kept. The staff were very friendly and attentive. We enjoyed the local wildlife (raccoons, cats, iguanas) that hung out near the pools sometimes. The buffet meals were great with plenty of options for all diets. The a la carte restaurants were the only element we found a little disappointing. Location is good... Close to the airport, and easy to catch a bus or taxi\Uber to the Malecon and Zona Romantica, or the marina.
Stayed 7 nights in Mar 2026
Verified

6/10 Okay

Paul

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The grounds are extremely nice. The staff are very friendly and helpful. The hotel itself is in need of a major renovation.
Stayed 7 nights in Dec 2025
Verified

8/10 Good

LAUREN

Liked: Amenities, property conditions & facilities
We loved it here! It is so centrally located you can go off resort and explore/ eat the best food! The staff is incredible here all working extremely hard for hours on end. We really enjoyed the hacienda side and would recommend that if you want the option to be at an adults only pool. Our room was a little loud at night but nothing to complain about. Buffets are decent, definitely a level up from Dominican but did get a bit repetitive however we left resort for other restaurants as there are soooo many amazing options. Bar can make you any drink possible and offers more premium liquor if you ask. Overall we loved it here and would return in a heartbeat.
Stayed 7 nights in Feb 2026
Verified

6/10 Okay

Juana

Liked: Cleanliness, amenities
The room was spacious, the hacienda was a bit outdated compared to others but very clean. Staff were a hit and miss some were friendly while some could benefit from retraining (waiters/hostess). The food was good. The beach was calm and that was great staff outdoors was polite and assisted in finding chairs.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Laritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean, and the staff is incredibly nice and friendly. The food was delicious with a great variety to choose from. Overall, my stay was peaceful and truly enjoyable. I’ll definitely be back!
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Sherita

Liked: Cleanliness, amenities, property conditions & facilities
The selection and quality of food at the buffets were good. Particularly on the krystal grand side. The beach dinner buffet was amazing! The pool was nice, so was the service.
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Hadi Medina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 3 nights in Dec 2025