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"We’ve stayed at pretty much all the resorts in Waikoloa. This is the only resort that doesn’t have a small store on site that sells drinks, snacks, sundries, first aid items etc. Not even vending machines. The pool bistro that sells drinks and food closes at 6pm. They have a huge gathering room nobody uses. Chop 1/3rd off and add a store. Staying a week they have 1 day in the middle they classify as a “deep clean”. This consists of empty have the full trash cans in the room and changing the sheets. No vacuuming the room or wiping anything down. Grounds were nice as always and the staff were friendly. "

"Location was convenient. Staff were really rude, property needs to be updated. Elevator broke numerous times. "

"Great location. Lacks amenities but that did not bother us. Walking distance to almost everything. Yoga was awesome. Staff was friendly. I would stay here again."

"Great"

"Nice property, our go to anytime we stay on the Big Island. It's in a great location near Kona, the airport, and a lot of activities. There are a lot of things to do at the property as well, including a pool, volleyball courts, grills, etc. The room is very spacious. It has a full sized kitchen, washer/dryer, dining room, and living room. It also has nice sized rooms and bathrooms."

"Beautiful location, easy walk and drive to multiple good bars and restaurants. Private beach was so convenient and I loved having the laundry service. "

"We had vacation plans change as storms on the island and at home changed our travel. IHG was available at very reasonable room rates. We were warmly welcomed and had great interactions with all staff members from the front desk to cleaners. The breakfast was good with nice options. The pool was refreshing and the hot tub was excellent! Our room was quiet, comfortable and clean. It was a very good stay—especially given the circumstances!"

"I found it quite noisy as you could hear people talking, top floors, tv’s."

"The front desk overcharged me when checking out and was super rude when sorting it out. I confirmed every single expense and credit one by one, did the exact calculation right in front of the lady, and the lady kept saying my calculation was wrong. Finally, someone else came to help and sorted it out. NO APOLOGIES at all the entire process. She made me feel it was my mistake not theirs. Front desk assistant should at least graduate from elementary school to do simple math. The elevator close to parking lot was very stinky. Room was with carpet so smelt wet during rainy weather. Will never come back again to this property! So disappointing."