6/10 Cukup Baik
Brian Carlton
Bepergian bersama teman
19 Apr 2026
Disukai: Kebersihan, kondisi & fasilitas properti
First impressions we love the resort. The style and grounds are great. The staff were good, on the main side, but not as helpful as we have experienced at the Excellence Punta Cana or other resorts. The Excellence side is a different story. The concierge staff was knowledgeable and professional. Although there was a situation where the woman helping us said she upgraded us, but she didn't. We booked the top level room ocean front room. I digress...
The excellence bar was great, Rony was the man the whole trip. He made great drinks and was a great representative of the brand.
The room was clean, modern and well appointed. We had the two story roof top ocean front room, which was fantastic. The bathroom was nice with a large shower and separate toilet closet. The AC was very good and could freeze you out if you are not careful. The fridge is stocked and top shelf liquor was supplied in the room. The second floor patio was such a wonderful thing, laying out on the cabana bed or dipping in the plunge pool. Truly worth it.
The restaurants are difficult to review, such a wide range of quality between the restaurants but one thing, they all use low quality meat. The food truck, Dukes or almost anything in the market kitchen was horrible. Dommo and Brass were the least worst, along with breakfast at Gusto, everything else was horrible.So sad.
Overall it was a nice resort but the food situation needs to be looked at by management. Most likely not returning.
Brian Carlton
Menginap 3 malam pada bulan April 2026
