We stayed in this hotel last week for 5 days, and it was pretty bad. It was dirty, rooms were not clean, we had constant gnats flying in the bathroom, and there was a damp smell in the entire room. In the restaurant, the food was pretty bad as well, with constant flies over the food, and there were big sanitary issues we personally noticed. Especially the restaurant by the pool was the worst! The plates and cups were pretty dirty as well.
When we arrived at the hotel, their system was down, so we had to wait a really long time to get our room. People who said they would help us never came back to help, and we had to chase a bunch of people in order to get our room. We booked our trip through Expedia, and they said since we are Expedia customers, we would have a “VIP” breakfast. However, what they were doing was actually trying to sell membership. They took us to this breakfast place, hoping we would have our private family breakfast time, but no, someone sat with us at the table the entire time trying to sell something.
I am really shocked at how this hotel can get any positive reviews like this. The only positive part was the person who was trying to help us book restaurants within the facility. We will never be staying in this place again! I highly recommend staying away from this place!
