13 kolam renang outdoor, dengan payung kolam renang

Ulasan untuk Hard Rock Hotel & Casino Punta Cana All Inclusive

5 out of 5
Hard Rock Hotel & Casino Punta Cana All Inclusive
Boulevard Turístico Del Este Km 28, #74, Macao, Punta Cana, La Altagracia

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 689 dari 1524 ulasan" "
Penilaian 8 - Bagus. 309 dari 1524 ulasan" "
Penilaian 6 - Cukup Baik. 241 dari 1524 ulasan" "
Penilaian 4 - Buruk. 115 dari 1524 ulasan" "
Penilaian 2 - Sangat Buruk. 170 dari 1524 ulasan" "

8,6/10

Kebersihan

8,2/10

Staf & layanan

8,2/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,2/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

MARTIN

Traveler bisnis, Bepergian bersama keluarga dan anak
Disukai: Kondisi & fasilitas properti
Tidak Disukai: Kebersihan
Me gustó el restaurante Isla y que están arreglando el hotel. No me gustó la limpieza en la habitación y en algunos áreas del hotel
Menginap 3 malam pada bulan April 2024

10/10 Sangat Bagus

Paola, River Grove

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is an extremely large property but they offer shuttles that can take you around. They run every 15 mins or so. The casino at the property is very clean and they have events nightly.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 28 Apr 2024
Dear PaolaWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

8/10 Bagus

Pamela

Bepergian dalam rombongan
Tidak Disukai: Kondisi & fasilitas properti
The room service was less than what I expected. We ordered breakfast and never got it. Also when we arrived on the property we were told that the Tran would run regularly we had long waits at times. Overall we did enjoy our stay
Menginap 4 malam pada bulan April 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 27 Apr 2024
Dear Pamela, Thank you for taking the time to review us! However, we regret for any inconvenience that may have occurred during your stay. We will share this review with the involved departments for a proper follow up and appropriate corrective measures. We hope to welcome you back soon to keep on rocking! ¡Rock-on!

8/10 Bagus

Emmy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
My kids really enjoyed the Waterpark, lazy river was awesome..the food is not bad too. One thing i didn't like is waiting for transportation to move around the property, you can wait for more than a half hour
Menginap 4 malam pada bulan April 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 26 Apr 2024
Dear EmmyWe appreciate your valuable feedback! Thank you for an amazing review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

8/10 Bagus

Wendi, Dixon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 26 Apr 2024
Dear WendiWe appreciate your valuable Score! Thank you for an amazing review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 Sangat Bagus

Adriana

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great hotel! lots of activities
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 25 Apr 2024
Dear AdrianaWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

8/10 Bagus

Cesar L

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was good. And they finished fixing the room to late.
Menginap 5 malam pada bulan April 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 24 Apr 2024
Dear Cesar LWe appreciate your valuable feedback! Thank you for an amazing review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 Sangat Bagus

Amparito

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 29 Apr 2024
Dear AmparitoWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

8/10 Bagus

Lyana

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
En general bueno. La comida y personal muy amables. El hotel ya necesita una renovación.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 23 Apr 2024
Estimada LyanaAgradecemos sus valiosos comentarios y lamentamos observar que su estancia no cumplió completamente con sus expectativas en ese aspecto. Puede estar seguro de que hemos tenido en cuenta sus comentarios para seguir mejorando nuestros servicios. Hemos compartido sus comentarios con el equipo para su revisión y que se tomen las medidas de lugar. Esperamos que nos dé la oportunidad de servirle mejor en el futuro, ¡Esperamos su regreso! ¡Rock On!

10/10 Sangat Bagus

Daniel

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great resort for adults and children making it a perfect vacation spot for families.
Menginap 7 malam pada bulan April 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 22 Apr 2024
Dear DanielWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 Sangat Bagus

Shamarr Aaron

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Fun
Menginap 4 malam pada bulan April 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 22 Apr 2024
Dear shamarr AaronWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 Sangat Bagus

Rowna Santae, CHICAGO

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Everything was very clean, the food was awesome I can’t wait to return
Menginap 5 malam pada bulan April 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 21 Apr 2024
Dear Rowna Santae, Thank you for an incredible 5-star review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. ¡Rock-on!

2/10 Sangat Buruk

Yvette

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Did not upgrade they actually downgraded
Menginap 7 malam pada bulan April 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 21 Apr 2024
Dear Yvette, Thank you for taking the time to review us! However, we regret for any inconvenience that may have occurred during your stay. We hope to welcome you back soon to keep on rocking! ¡Rock-on!

10/10 Sangat Bagus

Karine, Telluride

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had a wonderful stay!!
Menginap 8 malam pada bulan April 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 21 Apr 2024
Dear Karine, We appreciate your valuable feedback! We look forward to welcoming you to our beautiful property to provide you a memorable experience. ¡Rock-on!

10/10 Sangat Bagus

Michelle

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Amazing vacation! Will be back
Menginap 7 malam pada bulan April 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 21 Apr 2024
Dear Michelle , We appreciate your valuable feedback! We look forward to welcoming you to our beautiful property to provide you an excellent service. ¡Rock-on!

4/10 Buruk

Stojanka

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Dirty, unfriendly, food unsatisfactory, service was not like previous 2 times we stayed. Will not be coming back.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 19 Apr 2024
Dear StojankaWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

10/10 Sangat Bagus

NEELAM KANDA

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We really enjoyed. Had very good time. It's very clean, full variety of food. All employees are very helpful. Would love to come agai..thankyou
Menginap 7 malam pada bulan April 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 18 Apr 2024
Dear Neelam KandaWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 Sangat Bagus

Mario

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Safe
Menginap 3 malam pada bulan April 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 16 Apr 2024
Dear MarioWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

4/10 Buruk

Terrilee

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Property is huge, requiring you to walk long distances without any real direction. The carts that come to pick you up also dont come around often so you are left to walk some miles to your destination. Pools are overcrowded with children tripping you and staff. Front desk staff wont provide you with a printed or emailed receipt after check out. Over all, just skip this resort.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 16 Apr 2024
Dear TerrileWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

8/10 Bagus

Janet

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 5 malam pada bulan April 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 17 Apr 2024
Dear JanetWe appreciate your valuable Score! Thank you for an amazing review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 Sangat Bagus

Jonathan

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Muy elegante, cómodo, personal amable y todas las amenidades son asombrosas
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 15 Apr 2024
Estimado JonathanGracias por su increíble comentario de 5 estrellas. Estamos encantados de saber que ha pasado una estancia excelente en nuestro hotel. Esperamos poder darle la bienvenida de nuevo a nuestro hermoso hotel para seguir ofreciéndo un excelente servicio. ¡ Rock On!

10/10 Sangat Bagus

Roger

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great family resort
Menginap 5 malam pada bulan April 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 13 Apr 2024
Dear Roger, Thank you for an incredible 5-star review! We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. ¡Rock-on!

10/10 Sangat Bagus

Raquel

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Overall great stay
Menginap 7 malam pada bulan April 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 13 Apr 2024
Dear Raquel, Thank you for an incredible 5-star review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. ¡Rock-on!

10/10 Sangat Bagus

Kendall

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 6 malam pada bulan April 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 14 Apr 2024
Dear KendallWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

6/10 Cukup Baik

Valentina Maria

Disukai: Fasilitas, kondisi & fasilitas properti
Tidak Disukai: Kebersihan, staf & layanan
We traveled in April with young children. The facilities are amazing, the resort offers a lot of activities and is exceptionally equipped with swimming pools. However we found the rooms not clean and the staff not very responsive generally. Also dining options were limited, restaurants offered the same menu every day. We had an incident in our room which required linen changing, we advised the staff however they didn’t bother resolving the problem. It was very windy every day, which meant we couldn’t enjoy the sea, especially with young children. We however made the most of the amazing swimming pools. All in all I recommend Punta Cana for families with young children but not such large resort like Hard Rock.
Menginap 7 malam pada bulan April 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 12 Apr 2024
Dear Valentina MariaWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

10/10 Sangat Bagus

Richard Allen, Omaha

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place.
Menginap 5 malam pada bulan April 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 12 Apr 2024
Dear Richard AllenWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

8/10 Bagus

Omer Ben

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
So I’ll start like this the hotel and all you get it’s amazing and great! The only problem I have with this hotel is the salesman that trying to sale you the membership and it’s all of them from the second you arrived they bother you to the mornings they will call you at 7-7:30 AM to make sure you will come to hear what they have.. they will push you anytime they can while you came to hear what they have which is ok… but when you do check out they will bother you again and tell you that you have time until your flight come hear what we have to offer you or I’ll come seat with you outside until you’re waiting’s for your taxi to leave… Anyway the overall was amazing this is the only problem we had!!
Menginap 5 malam pada bulan April 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 11 Apr 2024
Dear Omer Ben, We appreciate your valuable feedback, and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. Likewise, we hope you give us the chance to better serve you in the future, we'll wait for your return. ¡Rock-on!

8/10 Bagus

Zell

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Enjoyed our stay. Highly recommend the golf cart. You don’t have to wait on the shuttle and could easily get around. It was fun in the evening to just ride around the property. The food was ok, but some restaurants were much better than others. Toro, Los Galos, Ciao Trattoria and Syached were our favorites. The buffets are like all the same to me, mediocre at best. The vacation plan are who you book the golf cart and transportation. Very helpful, but are on you to purchase their vacation memberships which have mixed reviews. If you don’t mind doing a 90 minute breakfast while they try to sell you the membership then they give nice perks like a free golf cart rental, massages, etc. All in all we loved it and we will go again! Lots of fun and a beautiful beach!
Menginap 5 malam pada bulan April 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 11 Apr 2024
Dear Zell, We appreciate your valuable feedback, and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. Likewise, we hope you give us the chance to better serve you in the future, we'll wait for your return. ¡Rock-on!

10/10 Sangat Bagus

Charmaine

Menginap 3 malam pada bulan April 2024

2/10 Sangat Buruk

Shantanique

I was sooooo disappointed with Hard Rock Cafe. Me & my husband booked a trip and was not able to make it due to our flights being cancelled same day. When reaching out to the hotel, they did not want to refund which was okay BUT I was shocked that they also did not let us rebook at least with a fee or anything. I wasted 1800 on a stay I never got to enjoy. Their policy on refunds and changing reservations says to call them. So I really didn’t understand why they were not accommodating at all. Although our flights being canceled wasn’t their fault, I just knew I could at least count on them to help us get rebooked Service
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 10 Apr 2024
Dear Shantanique, Thank you for taking the time to review us! However, we regret for any inconvenience that may have occurred during your stay. We hope to welcome you back soon to keep on rocking! ¡Rock-on!

8/10 Bagus

Rocio

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved my stay at Hard Rock Punta Cana. The staff, the service and amenities were top notch.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 9 Apr 2024
Dear Rocio, We appreciate your valuable feedback! We look forward to welcoming you to our beautiful property to provide you an excellent service. ¡Rock-on!

10/10 Sangat Bagus

john

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Location
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 8 Apr 2024
Dear John, Thank you for taking the time to review us! However, we regret for any inconvenience that may have occurred during your stay. We hope to welcome you back soon to keep on rocking! ¡Rock-on!

4/10 Buruk

Jacqueline

Bepergian bersama keluarga
Disukai: Fasilitas
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Rooms are old. Bathrooms weren’t clean. Service was not helpful. Transportation to get around hotel was challenging
Menginap 3 malam pada bulan April 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 12 Apr 2024
Dear Jacqueline We appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

10/10 Sangat Bagus

Kurt

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I liked the availability of most everything on the property. I thought the On Tour transportation was a bit confusing. I arrived in Terminal B, but had to be picked up at Terminal A.
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 8 Apr 2024
Dear Kurt, Dear We appreciate your valuable feedback! We look forward to welcoming you to our beautiful property to provide you an excellent service. ¡Rock-on!

6/10 Cukup Baik

Jennifer

Bepergian bersama teman
Disappointed for what we paid. Very busy! Not enough amenities for the amount of guests (chairs and umbrellas) Food was good. Nice beach and property. Big waves at the beach.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 7 Apr 2024
Dear Jennifer Wilson, Thank you for taking the time to review us! However, we regret for any inconvenience that may have occurred during your stay. We will share this review with the involved departments for a proper follow up and appropriate corrective measures. We hope to welcome you back soon to keep on rocking! ¡Rock-on!

2/10 Sangat Buruk

KUN

Bepergian bersama keluarga dan anak
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
La tubería de agua en la pared se rompió y entró mucha agua a la habitación, tuve que ir a la recepción para cambiarme de habitación personalmente, me tomó más de una hora hacerlo, durante el proceso mi actitud fue arrogante y brusco
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 7 Apr 2024
Estimado Kun Zhen, Gracias por tomarse el tiempo de escribir un comentario sobre su estancia con nosotros, lamentamos saber que su estancia no cumplió completamente con sus expectativas. Por favor, póngase en contacto con el equipo de atención al cliente en customercare@hardrockhotelpuntacana.com para brindarnos más detalles. ¡Rock-on!

8/10 Bagus

Charles Bryce Jacob

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Lots of entertainment options though some not included like mini putt or bowling should be. Entertainment at night is better than most. Cockroach in room so had to move. That part was not fun.
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 7 Apr 2024
Dear Charles Bryce Jacob, Thank you for your review! We are delighted to know you had such a great time with us. We will share your comments with our rockers, they will be so happy to know they provided you a great time. We hope to welcome you to our stages very soon to earn the final star. ¡Rock-on!

10/10 Sangat Bagus

George, Acworth

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very good all inclusive experience. Excellent and friendly service.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 5 Apr 2024
Dear George, Thank you for an incredible 5-star review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. ¡Rock-on!

8/10 Bagus

Ursula Kuehl

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was our first time at an all inclusive resort. The staff at the Hard Rock were friendly and very helpful. The pools and beach were amazing. We didn’t like that the lines for drinks and food were always long. They advertise food trucks on the beach-there is one, the other one was for drinks. The restaurant staff were always friendly-the food was okay. You also have to be strategic about getting a chair at the pool or beach. My husband is an early riser so he was able to put towels down for us-towels we saved from the night before. If you don’t do this you won’t get a spot. We loved our stay. Four stars are due to the long lines for drinks and the food being okay, not bad, not good.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 5 Apr 2024
Dear Ursula Kuehl, We appreciate your valuable feedback, and we’re sorry to observe your stay didn’t completely meet your expectations. You can be sure that we have taken your feedback into consideration in order to continue improving our services. We hope you give us the chance to better serve you in the future, we'll wait for your return! ¡Rock-on!

2/10 Sangat Buruk

Jason Mark

Bepergian bersama keluarga
Disukai: Fasilitas, kondisi & fasilitas properti
Tidak Disukai: Kebersihan
Juts being on vacation .
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 3 Apr 2024
Dear Jason Mark, Thank you for taking the time to review us! However, we regret for any inconvenience that may have occurred during your stay. We hope to welcome you back soon to keep on rocking! ¡Rock-on!

8/10 Bagus

Christy

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Then amenities, weather and location were great! It is a giant resort so it takes a day or so to get the lay of the land. They have trolleys that take you from place to place which was good and bad. In some cases, it made it feel less relaxing. The beach is stunning and the staff is very friendly.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 3 Apr 2024
Dear Christy, We are delighted to know that you had an excellent time in our hotel. You can be sure that we have taken your comments into consideration in order to continue improving our services. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. ¡Rock-on!

10/10 Sangat Bagus

Felix

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Unique facilities, excellent restaurants and lots of fun!
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 2 Apr 2024
Dear Felix, Thank you for your amazing 5-star review. We are delighted to hear that you had a great time at our hotel. We are pleased to hear that you had a great vacation, and we are happy to hear that you received excellent service from our rockers. We look forward to welcoming you back to our property and continue to provide you with a memorable experience. ¡Rock-on!

10/10 Sangat Bagus

Ashley-Marie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 7 malam pada bulan Januari 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 3 Apr 2024
Dear Ashley-Marie, We appreciate your valuable feedback! We look forward to welcoming you to our beautiful property to provide you an excellent service. ¡Rock-on!

10/10 Sangat Bagus

nievelina

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 22 Apr 2024
Dear NievelinaWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

6/10 Cukup Baik

Hernan, Key biscayne

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
The service and food quality very poor
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 1 Apr 2024
Dear Hernan,We appreciate your valuable feedback, and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. Likewise, we hope you give us the chance to better serve you in the future, we'll wait for your return. ¡Rock-on!

2/10 Sangat Buruk

Gary

Bepergian bersama keluarga
Disukai: Staf & layanan
We had a rat in our room over multiple nights. We unfortunately initially thought it was a gecko (came out at night when we weren't wearing our glasses). On our second to last day, we saw it with our glasses on. A rat. We saw it twice that day, so we are sure that's what it was. Unfortunately, we weren't able to get our phones quick enough to get a picture or take a video. I suspect the hotel doesn't believe us, as we've made complaints, but the best they've been willing to offer us is one free night during a future stay. We won't be having a future stay.
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 2 Apr 2024
Dear Felix, Thank you for taking the time to write about your stay, we sincerely regret the inconveniences. Please contact Customer Care team to gather more details. ¡Rock-on!

10/10 Sangat Bagus

Amy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Awesome food, pools, entertainment
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 31 Mar 2024
Dear Amy, Thank you for taking the time to write a review about your stay with us. We appreciate your valuable comments and are sorry to hear that your stay did not completely meet your expectations. We are happy to hear that you had a great vacation and that you received excellent service from our rockers. Let's keep on rocking!

4/10 Buruk

Alejandro

Bepergian bersama keluarga
Disukai: Kebersihan
For the price you pay, you don’t get what you expect. I went to the Riviera maya hard rock and it was another total different experience. In punta cana, we were very disappointed. First, there were tons of spring break kids, between 500, you don’t expect this, at a nice hotel like this one. Second, the place was overcrowded, getting a place at the beach or pool was extremely difficult, you had to get up at 7 am. And the best pools for adults and to relax, were for the legendary program. Food was average and service poor.
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 29 Mar 2024
Dear Alejandro We appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

10/10 Sangat Bagus

Cristian

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 18 Apr 2024
Dear CristianWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

8/10 Bagus

Hallie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
LIked staying at Hardrock, easy check end and the transportation to get around the property was very easy and convenient. Food was okay lots of options.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Hard Rock Hotel & Casino Punta Cana pada tanggal 28 Mar 2024
Dear Hallie, Thank you for an incredible 5-star review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. ¡Rock-on!