6/10 Cukup Baik
ALESSIO
Bepergian bersama teman
23 Apr 2024
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The vacation wasn’t perfect but worth it, the property is beautiful, the pools and the beach are stunning but upon arrival the resort was full and we were told that they didn’t have many rooms available even though we had booked a honeymoon suit. Our room didn’t have a properly working toilet and the shower drain was clogged, they put us in a room with 2 dublê beds. We went to the buffet that night and none of the servers spoke English so getting a simple napkin and cutlery was almost a mission impossible. The next day they promised us another room, the new room has no AC , the screen door to our balcony didn’t open but we got a working toilet and shower and a king bed, and apology letter and a small complementary bottle of rum. Room service was not provided everyday without having to be asked, some days no water or very low pressure in shower.
The experience at the a la carte restaurants was a hit and miss. The Italian restaurant had us waiting a hour before even coming to talk to us, the food was mediocre and the staff were miserable and unpleasant. French restaurant was horrible as well, the chateaubriand we ordered was a very low cut of meat, full or hard gristle, impossible to eat. Staff was again unpleasant. The other restaurants were good, we specially enjoyed the Japanese, Mexican.
The buffet is plentiful and some of staff were very accommodating and pleasant. Snack bars are good. Overall worth it but service and cleanliness could be improved. Seems understaffed.
ALESSIO
Menginap 7 malam pada bulan April 2024