4/10 Buruk
Cameron
Bepergian bersama teman
5 Feb 2026
Tidak Disukai: Fasilitas
I really wanted to give Chapter Roma a great review because the hotel itself is very cool, but we had some major issues that made our 5-night stay really stressful.
First, the room we were given looked nothing like the photos on Expedia or the website. It was significantly smaller and felt like a bait-and-switch for the price we paid. On top of that, the shower rod fell on us the first day, and the bathroom flooded every single time we showered for the entire trip. Even after they "fixed" it twice, the water kept going everywhere.
The worst part, though, was our checkout. The hotel called a taxi for us to the airport, and the driver tried to scam us. He demanded €65 instead of the legal €55 flat rate and actually refused to let us out of the car until we paid the higher amount. It was honestly a scary situation to be held in a vehicle like that.
While the management has been very apologetic via email and is investigating the driver, the combination of the room misrepresentation and the safety issue with the taxi made this a really disappointing experience.
Cameron
Menginap 5 malam pada bulan Januari 2026
