R 様このたびはルスツリゾートにご宿泊いただき誠にありがとうございます。また、高評価を頂戴し重ねて御礼申し上げます。今回は全日本ジュニアスキー技術選手権大会でのご利用とのこと、お疲れ様でございました。フロントスタッフの対応につきまして、お褒めの言葉を頂戴し誠にありがとうございます。スタッフ一同、大変嬉しく存じます。なお、ご指摘のお食事の件につきましては、いただいたご意見を関連部署、マネジメントチームにて共有し、今後の更なる改善のため参考とさせていただきます。今後もお客様のお声を第一に一生懸命改善に努めて参りますので、何卒変わらぬご愛顧を賜りますようお願い申し上げます。またのご来館を心よりお待ち申し上げております。ルスツリゾートホテル＆コンベンション

yuusaku 様過日はルスツリゾートにご宿泊いただき誠にありがとうございます。また、評価をお寄せいただき重ねて御礼申し上げます。今後はさらにご満足いただけるご滞在を提供できるよう、スタッフ一同精進して参りますので、引き続きご愛顧賜りますようお願い申し上げます。またのお越しを心よりお待ち申し上げております。ルスツリゾートホテル＆コンベンション

Dear Aubrey,We sincerely appreciate your choosing Rusutsu Resort and your positive feedback.We hope you could enjoyed your holiday in Rusutsu where is one of the best ski resorts in Hokkaido, Japan.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

Dear KIN MING,We sincerely appreciate your stay with us and your positive feedback. We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

Dear Michael ,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your positive feedback.We hope you enjoyed your stay with us, one of the best ski resorts in Hokkaido, Japan.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

Dear Agnes,We sincerely appreciate your stay with us, and a valued feedback this time.We will share your comment with our Fast Food Group and management team to provide better resort stay experiences.We look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

Dear Chi Wang,We sincerely appreciate your choosing Rusutsu Resort and your positive feedback.We hope you could enjoyed your holiday in Rusutsu where is one of the best ski resorts in Hokkaido, Japan.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

Dear Debora,We sincerely appreciate your stay with us, and your valued feedback which we have shared with our management team to provide better quality of resort experience.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

Dear Guest,We sincerely appreciate your stay with us and your positive feedback.However, we apologise for the inconvenience regarding the magic carpet. We have shared your valued comment with the related department to improve our service quality in future.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again possibly next season.Best regards,Rusutsu Resort Hotel & Convention

Dear Jennifer,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your positive feedback.We hope you could enjoyed winter experience here, in Rusutsu.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

Dear Agnes,We sincerely appreciate your stay with us and your positive feedback. We hope you could enjoyed winter experience here, in Rusutsu.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

Dear Victor,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your experience　and positive feedback.We are glad to hear "great place and must stay here again".We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

Dear JONG IN,We sincerely appreciate your stay with us and your positive feedback.We hope you could enjoyed your holiday in Rusutsu where is one of the best ski resorts in Hokkaido, Japan.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

Miho 様このたびはルスツリゾートにご宿泊いただき誠にありがとうございます。また、高評価をいただきましたこと重ねて御礼申し上げます。今後もスタッフ一同さらに精進いたしますので、引き続きルスツリゾートをご愛顧賜りますようお願い申し上げます。またのお越しを心よりお待ち申し上げております。ルスツリゾートホテル＆コンベンション

REIICHI 様このたびはルスツリゾートにご宿泊いただき誠にありがとうございます。また、評価をお寄せいただき重ねて御礼申し上げます。今後はさらにご満足いただけるご滞在を提供できるよう、スタッフ一同精進して参りますので、引き続きルスツリゾートをご愛顧賜りますようお願い申し上げます。またのご来館を心よりお待ち申し上げております。ルスツリゾートホテル＆コンベンション

Dear Michael,We sincerely appreciate your stay with us and your positive feedback. We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

HIROKI 様このたびはルスツリゾートにご宿泊いただき誠にありがとうございます。また、高評価を頂戴し重ねて御礼申し上げます。今後もスタッフ一同さらに精進いたしますので、引き続きルスツリゾートをご愛顧賜りますようお願い申し上げます。またのご来館を心よりお待ち申し上げております。ルスツリゾートホテル＆コンベンション

Dear Allan,We sincerely thank you for choosing Rusutsu Resort and appreciate taking your precious time to share your experience with us.We hope you could enjoyed staying with us and winter experiences, here in Rusutsu.Regarding restaurants, we apologise for the inconvenience caused because most places to eat are crowded especially during high season such as year-end/new year holiday.We will share your feedback with both the related department and our management team to improve it as much as possible.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Warmest regards,Rusutsu Resort Hotel & Convention

Yoshihiro 様このたびはルスツリゾートにご宿泊いただき誠にありがとうございます。また、評価をお寄せいただき重ねて御礼申し上げます。冬のルスツでの休暇をお楽しみいただけたなら幸いです。今後もスタッフ一同さらに精進いたしますので、引き続きルスツリゾートをご愛顧賜りますようお願い申し上げます。またのお越しを心よりお待ち申し上げております。ルスツリゾートホテル＆コンベンション

Dear jiaming,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your feedback.We are glad to hear your positive comment about our staff.However, we sincerely apologise our rooms and amenities could not met your expectation. We will share your feedback with our management team to improve the service quality as much as possible in future.We look forward to welcoming you again in future.Have a happy new year !Rusutsu Resort Hotel & Convention

Dear Jaeyeon,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your positive feedback.Hopefully, you had enjoyed staying with us and had a great winter experience here, in Rusutsu.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Happy holidays!Rusutsu Resort Hotel & Convention

Dear Brian,We sincerely thank you for choosing Rusutsu Resort Hotel & Convention and appreciate for taking your precious time to share your experience with us. However, we are very regretful that your stay was not up to your expectation. If it is convenient for you, it would be grateful to tell us more details in order to improve guest experience and make our guests feel well. We continuously strive for higher quality of service as a resort hotel, and your valuable feedback will help making our hotel levels upswing. We are grateful for your support and do hope that we would welcome you back to our hotel in the future.Best regards,Rusutsu Resort Hotel & Convention

Dear Xiang,We sincerely appreciate your stay with us and your positive feedback. We hope you could enjoyed the early winter here, in Rusutsu.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

Dear Chai Gek,We sincerely appreciate your returning to us, and taking your precious time to share your feedback.Regarding restaurant operation time, we sincerely apologise for the inconvenience. Especially during busy season, we recommend to visit restaurants earlier time during each restaurant's open hours.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Have a happy new year !Rusutsu Resort Hotel & Convention

Dear Rong,We sincerely thank you for choosing Rusutsu Resort Hotel & Convention and sharing your feedback.Hopefully, you had enjoyed staying with us and winter experiences here, in Rusutsu.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Warmest regards,Rusutsu Resort Hotel & Convention

Dear SHIH YI,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your feedback.Hopefully, you had enjoyed staying with us and had a great winter experience here, in Rusutsu.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Have a happy new year !Rusutsu Resort Hotel & Convention

We sincerely appreciate your choosing Rusutsu Resort Hotel & Convention and giving us a high score.We hope you had enjoyed staying us and beautiful nature here, in Rusutsu.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.

We sincerely appreciate your choosing Rusutsu Resort Hotel & Convention, and your evaluation.However, Please feel free to contact us so that we can continue to improve our hotel service products as an all-season resort, and we are definitely glad to have next chance to welcome you back in future.

We sincerely appreciate your choosing Rusutsu Resort Hotel & Convention and giving us such a great score.We hope you could had a great time here, in Rusutsu.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.

We sincerely appreciate your choosing Rusutsu Resort Hotel & Convention and your valued evaluation.Hopefully, you could had enjoyed staying with us and the beautiful nature here, in Rusutsu during autumn season.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.

Dear Kijoong,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your feedback.However, we apologise for the inconvenience regarding available restaurants. We will share your comments to Food and Beverage department for improvement in future.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.

Dear unibahn,We sincerely appreciate your choosing Rusutsu Resort and giving us a high score.We hope you could enjoyed staying with us.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.

このたびは数あるリゾートの中からルスツリゾートをお選びいただき誠にありがとうございました。また、高評価ならびにご感想をお寄せいただき重ねて御礼申し上げます。ホテルの雰囲気をお気に召していただけたようで何よりでございます。スタッフの対応につきましてもお褒めの言葉を頂戴し、大変嬉しく、とても励みになります。今後もスタッフ一同さらに精進いたしますので、引き続きルスツリゾートをご愛顧賜りますようお願い申し上げます。ご家族皆様でのまたのお越しを心よりお待ち申し上げております。ご投稿ありがとうございました。

いつもルスツリゾートをご利用いただき誠にありがとうございます。また、高評価を頂き重ねて御礼申し上げます。夏のルスツを存分に満喫いただけたなら幸いです。今後もスタッフ一同さらに精進いたしますので、引き続きルスツリゾートをご愛顧賜りますようお願い申し上げます。またのお越しを心よりお待ち申し上げております。

よしみ 様このたびはルスツリゾートホテル＆コンベンションにご宿泊いただき誠にありがとうございます。また、高評価を頂戴し重ねて御礼申し上げます。グリーンシーズンのルスツを存分にお楽しみいただけたなら幸いです。今後もスタッフ一同さらに精進いたしますので、引き続きルスツリゾートをご愛顧賜りますようお願い申し上げます。またのお越しをお待ち申し上げております。　ルスツリゾートホテル＆コンベンション

過日はルスツリゾートホテル＆コンベンションにご宿泊いただき誠にありがとうございます。また、高評価ならびにコメントをお寄せいただき重ねて御礼申し上げます。今後もスタッフ一同さらに精進いたしますので、引き続きルスツリゾートをご愛顧賜りますようお願い申し上げます。またのお越しを心よりお待ち申し上げております。ご投稿ありがとうございました。ルスツリゾートホテル＆コンベンション

過日はルスツリゾートホテル＆コンベンションにご宿泊いただき誠にありがとうございました。また、評価をお寄せいただき重ねて御礼申し上げます。数あるリゾートホテルの中から当ホテルをお選びいただきましたのに、ご滞在中に何か至らない点があったのではないかと案じております。改善のためのフィードバック等がございましたら、是非ともお聞かせいただければ幸いです。上質なオール―シーズンリゾートを目指すためにも、何卒よろしくお願い申し上げます。ルスツリゾートホテル＆コンベンション

tomohide 様このたびはルスツリゾートホテル＆コンベンションにご宿泊いただき誠にありがとうございます。また、ご感想・評価をお寄せいただき重ねて御礼申し上げます。ホテルの構造上、館内ご移動の際にご足労をおかけして申し訳ございません。 次回ご宿泊の際、ご希望の宿泊棟（ノースウイングもしくはサウスウイング）がございましたら、リクエストとして承りまして、可能な限り対応させていただければと思います。※当日の状況により、ご希望のウイングでお部屋をご用意できない場合もございますので、ご了承いただければ幸いです。今後もスタッフ一同さらに精進いたしますので、引き続きルスツリゾートをご愛顧賜りますようお願い申し上げます。またのお越しをスタッフ一同、心よりお待ち申し上げております。ご投稿ありがとうございました。ルスツリゾートホテル＆コンベンション

このたびはルスツリゾートホテル＆コンベンションにご宿泊いただき誠にありがとうございます。また、高評価を頂戴し重ねて御礼申し上げます。今回のご滞在にご満足いただけましたなら幸いでございます。今後もおもてなしの心を大切にしお客様のご期待に沿うサービスを提供していく所存でございます。またのお越しをスタッフ一同、心よりお待ち申し上げております。ご投稿ありがとうございました。

Dear Jaroon,We sincerely appreciate your choosing Rusutsu Resort and sharing your feedback.We are glad to hear you were impressed by every experience during your stay with us.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Sincerely yours,Rusutsu Resort Hotel & Convention

Dear Liri,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your positive feedback.We are happy to hear you enjoyed "Rusutsu Onsen - Kotobuki" after skiing.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Warmest regards,Rusutsu Resort Hotel & Convention

Dear Ching Fang,We sincerely appreciate your positive feedback.Hopefully, you had enjoyed the great winter experience and beautiful nature here, in Rusutsu.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Warmest regards,Rusutsu Resort Hotel & Convention

Dear Paul,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your experience with us.However, we deeply apologise for the inconvenience regarding the opening hours for breakfast at the buffet restaurant. Regarding the opening hours (especially the last entry time) , we will share your feedback with the related department to improve the clarification of signage in the hotel, information on the website etc.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Yours sincerely,

Dear Junyoung,We sincerely appreciate your choosing Rusutsu Resort and giving us full marks.Hope you enjoyed staying with us and the winter experience here, in Rusutsu.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Sincerely yours,

Dear Siew Thim,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your feedback.We are glad to hear you enjoyed skiing and "Rusutsu Onsen - Kotobuki" after skiing.However, we apologise for the inconvenience regarding shopping and meal options. We will share your feedback with our management team to improve the service quality as much as possible.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Sincerely yours,