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Ulasan untuk Fairmont San Francisco

5 out of 5
Fairmont San Francisco
950 Mason Street Atop Nob Hill, San Francisco, CA

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 640 dari 1006 ulasan" "
Penilaian 8 - Bagus. 164 dari 1006 ulasan" "
Penilaian 6 - Cukup Baik. 101 dari 1006 ulasan" "
Penilaian 4 - Buruk. 61 dari 1006 ulasan" "
Penilaian 2 - Sangat Buruk. 40 dari 1006 ulasan" "

9,2/10

Kebersihan

8,8/10

Staf & layanan

8,2/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

8,8/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Wayland

Bepergian bersama teman
Beautiful old hotel. Friendly, helpful staff! Only place we stay in SF!
Menginap 4 malam pada bulan April 2024
Tanggapan dari Fairmont Hotel Team pada tanggal 3 Mei 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Sangat Bagus

MARK

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari Lucas pada tanggal 28 Apr 2024
Hello Mark,Thank you for taking your time to leave us a review. We are happy to hear that you enjoyed your stay with us! Please visit us again!Lucas YehFront Office Manager

4/10 Buruk

Sheeba

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The stay was definitely below expectations for a five star hotel
Menginap 1 malam pada bulan April 2024
Tanggapan dari Fairmont Hotel Team pada tanggal 3 Mei 2024
Thank you for taking the time to tell us about your experience at the Fairmont San Francisco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Fairmont San Francisco Team

10/10 Sangat Bagus

Steven

Disukai: Kebersihan
Menginap 1 malam pada bulan April 2024
Tanggapan dari Lucas pada tanggal 28 Apr 2024
Hello Steven,Thank you for taking your time to leave us a review. We are happy to hear that you enjoyed your stay with us! Please visit us again!Lucas YehFront Office Manager

10/10 Sangat Bagus

William

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Lucas pada tanggal 28 Apr 2024
Hello Mark,Thank you for taking your time to leave us a review. We are happy to hear that you enjoyed your stay with us! Please visit us again!Lucas YehFront Office Manager

10/10 Sangat Bagus

Julie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Lucas pada tanggal 20 Apr 2024
Hello Julie,Thank you so much for leaving us a review! Thank you for staying with us, and we hope to see you again soon.Best,Lucas YehFront Office Manager

8/10 Bagus

Lisa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great property but understaffed. Doesn't meet 5 start requirements like 24 hour room service or the little things that make a 5 star stay different. Would recommend just measure expectations--gorgeous restaurant and AMAZING nail salon!
Menginap 3 malam pada bulan April 2024
Tanggapan dari Lucas pada tanggal 20 Apr 2024
Hello Lisa,Thank you so much for leaving us a review! We are very happy to hear that you our company as much as we enjoyed yours. We hope to see you again in the near future.Best,Lucas YehFront Office Manager

10/10 Sangat Bagus

Michael

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
I could get used to this!!! Excellent service all around (only minus was a waaaay well-done burger ordered medium. Tonga Room was awesome.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Lucas pada tanggal 20 Apr 2024
Hello Michael,Thank you so much for leaving us a review! Thank you for staying with us, and we are glad to hear that you enjoyed your stay as much as we enjoyed your company! Thank you again, and we hope to see you again in the near future.Best,Lucas YehFront Office Manager

10/10 Sangat Bagus

Matthew

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
One of the best stays of my life. Elegant but comfortable. Everyone that works here knows what they're doing, and their mission is to make your time the best it can be.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Lucas pada tanggal 20 Apr 2024
Hello Matthew,Thank you so much for leaving us a review! Thank you for staying with us, and we are glad to hear that you enjoyed your stay as much as we enjoyed your company! Thank you again, and we hope to see you again in the near future.Best,Lucas YehFront Office Manager

10/10 Sangat Bagus

Ezequiel

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful property, great staff
Menginap 1 malam pada bulan April 2024
Tanggapan dari Fairmont Hotel Team pada tanggal 8 Apr 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

8/10 Bagus

Mariana

Disukai: Kebersihan, staf & layanan, fasilitas
Creo que es un poco vieja y habria que renovar ciertas ventanas y algunos baños. Es un poco ruidoso. Por lo demas muy buen servicio, muy comodas camas y muy buen rumbo, tambien muy bonito hotel.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Fairmont Hotel Team pada tanggal 8 Apr 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Sangat Bagus

EILEEN

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It’s an older hotel but very iconic also is well kept.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Lucas pada tanggal 6 Apr 2024
Dear Eileen, We are delighted to hear that our staff's exceptional customer service turned your experience around. We strive to ensure all our guests feel valued and well taken care of. Thank you for sharing your feedback. Best regards, Lucas YehFront Office Manager

6/10 Cukup Baik

Dena

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Fasilitas
It’s a nice old hotel. It needs a better lounge/bar area because it only has the Tongo (looks like pirate of the Carribean) or a bar in the area that they serve breakfast. For such an old iconic hotel I would think it would have better amenities.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Lucas pada tanggal 6 Apr 2024
Dear Dena, We are delighted to hear that our staff's exceptional customer service turned your experience around. We strive to ensure all our guests feel valued and well taken care of, and I will speak with our hotel to see how we are able to add more amenities for our hotel. Thank you for sharing your feedback. Best regards, Lucas YehFront Office Manager

10/10 Sangat Bagus

Andrea

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Fabulous! My second best hotel stay ever! This hotel is a joy. The staff (front desk, concierge, dining, doorman) were thoughtful, attentive, and kind. The beds were comfortable and had high quality sheets. Shower pressure excellent. The outdoor garden and bee area are both stunning. But even better, the Tonga Room in the basement is a blast. The location is perfect with a beautiful park with a kids’ area is a stones through away. The historic Grace church is a two minute walk. Everything about this hotel is perfect and we will be back!
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Fairmont Hotel Team pada tanggal 31 Mar 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Sangat Bagus

ANDRES

Gran ubicación. Buen hotel con agradable desayuno!
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari Fairmont Hotel Team pada tanggal 31 Mar 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Sangat Bagus

Tiffany

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I recently had the pleasure of staying at this beautiful property and overall, my experience was great. From the moment I arrived, I was greeted by friendly and helpful staff. Despite a minor hiccups with the room not being feather-free initially, no slippers or robes, the issues were swiftly addressed upon request, demonstrating the attentiveness of the staff. While the furnishings could benefit from a refresh, they didn't detract significantly from the overall charm of the property. Additionally, although the in-room espresso maker was a nice touch, I found the serving size to be on the smaller side, even when set for a larger cup. However, this was easily remedied by running multiple cups. One highlight of the property was the art studio and historical pictures adorning the hallways, adding a delightful touch to the ambiance. Overall, I would highly recommend this property for its beauty, friendly staff, and attention to guest needs, despite minor areas for improvement.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Lucas pada tanggal 29 Mar 2024
Hello Tiffany!Thank you so much for staying with us at Fairmont San Francisco. I am happy to hear that you enjoyed our company as much as we enjoyed yours!Thank you again, and I hope to see you back soon.Lucas YehFront Office Manager

10/10 Sangat Bagus

William

Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Fairmont Hotel Team pada tanggal 30 Mar 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Sangat Bagus

Richard, Brookline

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Always love the old school tradition of this hotel. Just a classic, and never disappoints. Location is a bit of an oasis close to the action, but not in it.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Fairmont Hotel Team pada tanggal 28 Mar 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Sangat Bagus

William

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Fairmont Hotel Team pada tanggal 28 Mar 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Sangat Bagus

Peter

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Fairmont Hotel Team pada tanggal 28 Mar 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Sangat Bagus

BEI WEN

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Fairmont Hotel Team pada tanggal 28 Mar 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Sangat Bagus

Debbie, Livermore

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This historic hotel is still beautiful! We were promptly greeted by valet and sent inside to check in, which was quick and friendly. Were given our room even though we were early. The lobby is grand and spacious. Ceilings are high throughout the hotel. Our standard room was small but comfortable and well kept. Comfortable bed! A great place for a weekend getaway.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Fairmont Hotel Team pada tanggal 28 Mar 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Sangat Bagus

Elizabeth, Oakdale

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Fairmont Hotel Team pada tanggal 23 Mar 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Sangat Bagus

christopher

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very historic, beautiful, friendly staff, walkable area.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Fairmont Hotel Team pada tanggal 22 Mar 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Sangat Bagus

Nicholas

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The nicest hotel I’ve been to. Just know that parking is $80! All worth the experience though!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Fairmont Hotel Team pada tanggal 22 Mar 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Sangat Bagus

Gemini

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This is an absolutely spectacular hotel, with great views and great service. Looking forward to visiting again soon.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Fairmont Hotel Team pada tanggal 22 Mar 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Sangat Bagus

Zackery

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Lucas pada tanggal 6 Apr 2024
Dear Zackery, We are delighted to hear that our staff's exceptional customer service turned your experience around. We strive to ensure all our guests feel valued and well taken care of. Thank you for sharing your feedback. Best regards, Lucas YehFront Office Manager

10/10 Sangat Bagus

Kristin, MERRICK

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Fairmont Hotel Team pada tanggal 17 Mar 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Sangat Bagus

Rachel

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
We stayed in the golden gate suite, which had the most gorgeous view. My rating is primarily because the room and view was stunning! For a 5 star hotel, the service was a little slow at times (room being ready, requests for extra glasses for the room took over 1.5 hours, car took 25 mins to be brought to the front). We still felt it was worth it for the magnificent views!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Lucas Yeh pada tanggal 12 Mar 2024
Hello Rachel,Thank you so much taking time out of your day to write us a review! I am happy to hear that you enjoyed your stay with us along with all the amenities we had to offer.We hope to see you again soon, but until then please have a wonderful day!Lucas YehFront Office Manager

10/10 Sangat Bagus

paul h

Bepergian bersama teman
Disukai: Fasilitas
This is the best / feel really comfortable and glad we chose this hotel
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Lucas pada tanggal 9 Mar 2024
Hello Paul,Thank you so much for taking the time to write us a review! I am happy to hear that you enjoyed your stay with us and all the amenities that we had to offer. Do have a wonderful weekend, and I look forward to seeing you again in the near future!Lucas YehFront Office Manager

10/10 Sangat Bagus

A Terrence

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Fasilitas, kondisi & fasilitas properti
Beautiful accommodations. Nice staff. Very pretty food presentation and good taste.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Fairmont Hotel Team pada tanggal 9 Mar 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Sangat Bagus

Alexandra

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tanggapan dari Fairmont Hotel Team pada tanggal 9 Mar 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Sangat Bagus

Elizabeth

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The Fairmont up on the top of Nob Hill is a gracious place to stay. They offer in-room dining, a charming restaurant and bar, and there are dozens of great restaurants just a short walk away. I would stay there again in a heartbeat.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Fairmont Hotel Team pada tanggal 8 Mar 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Sangat Bagus

Ali

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
عال العال شي يجنن
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Fairmont Hotel Team pada tanggal 2 Mar 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Sangat Bagus

Nate

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Fairmont Hotel Team pada tanggal 22 Mar 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Sangat Bagus

Todd

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Perfect stay!
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Fairmont Hotel Team pada tanggal 2 Mar 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

8/10 Bagus

HOLLY

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Beautiful grand hotel maintained perfectly! Tom the concierge was superb. Missed a traditional bar at the hotel…only open for coffee in the mornings. Tonga room bar only open wed-Saturday and hotel guests not given priority. Hotel needs to move past the “if you touch the mini bar model”, we were bothered twice with “mini bar queries”. And again at check out, charges were promptly removed but too much obsession for a hotel at this level!
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Fairmont Hotel Team pada tanggal 2 Mar 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Sangat Bagus

anna

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Fairmont Hotel Team pada tanggal 2 Mar 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

6/10 Cukup Baik

Karen

Bepergian dalam rombongan
Disukai: Fasilitas
Pillows were so uncomfortable, tub was dirty, room service was not very detailed. Check in process was disorganized. Nobody offered to take our luggage to our room.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Fairmont Hotel Team pada tanggal 2 Mar 2024
Thank you for taking the time to tell us about your experience at the Fairmont San Francisco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Fairmont San Francisco Team

8/10 Bagus

Darrell

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Everything is walkable
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Fairmont Hotel Team pada tanggal 2 Mar 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Sangat Bagus

David, Jackson

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The Fairmont, no need to say more.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Fairmont Hotel Team pada tanggal 2 Mar 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Sangat Bagus

isis, miami

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Love this hotel
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Fairmont Hotel Team pada tanggal 2 Mar 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Sangat Bagus

Brittany

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Absolutely beautiful!! Wonderful staff
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Fairmont Hotel Team pada tanggal 2 Mar 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

6/10 Cukup Baik

Christopher

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Fairmont Hotel Team pada tanggal 2 Mar 2024
Thank you for taking the time to tell us about your experience at the Fairmont San Francisco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Fairmont San Francisco Team

8/10 Bagus

Val

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Gorgeous hotel, lots of history. Food ok, but needs improvements. WiFi issues, I was never able to get it, even I asked for help. Probably we will never stay here again.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Fairmont Hotel Team pada tanggal 2 Mar 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Sangat Bagus

Adam

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Valet guy and female manager are great.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Fairmont Hotel Team pada tanggal 19 Feb 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

8/10 Bagus

Jay

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was old school nice
Menginap 2 malam pada bulan November 2023
Tanggapan dari Fairmont Hotel Team pada tanggal 18 Feb 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

4/10 Buruk

Dunston

Traveler bisnis
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Generally poor all around apart from the beautiful landmark building. One person at front desk only, low water pressure, barely hot water, no turndown service, wrong name on welcome tablet. All in all, very disappointing considering the prices
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Fairmont Hotel Team pada tanggal 16 Feb 2024
Thank you for taking the time to tell us about your experience at the Fairmont San Francisco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Fairmont San Francisco Team

10/10 Sangat Bagus

Timothy, Topanga

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Fairmont Hotel Team pada tanggal 15 Feb 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Sangat Bagus

Mia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Loved EVERYONE who worked there. But the main front bar needs to stay open later!!!!!!!!!!!
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Fairmont Hotel Team pada tanggal 15 Feb 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with our staff and Laurel Court bar, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team