Hotel dekat Teluk San Juan

"Okay so positives. The staff completely makes This hotel the best. Everyone was super helpful and nice. “D” (don’t want to post her name) works the night shift and she was such an amazing person. Very informative about the area and overall we learned so much from chatting with her. The hotel always smelled VERY clean. GREATTT location. Open bar was a plus because you need it to not think about the negatives of the hotel, which are… the room we had was scary, bed hard, just a small corner with a...

"Rooms and beautiful and beds are comfortable. Place was nice and clean too. Happy that we had our own ac unit."

"Beautiful location and hotel. Staff was friendly and helpful."

"Room was clean, bed was comfortable, balcony was wonderful. Would definitely stay again."

"The room was very clean and the staff were very knowledgeable. We asked for restaurants and excursion recommendations and they were extremely helpful. 10 acrosss the boards"

"Room was clean and bed very comfortable. Air conditioning was very nice and cold. Communicating was very easy. Property close to many shops, restaurants and sightseeing tours. Would definitely stay here again!"

"Excellent location in the heart of historic Old San Juan. Rooftop terrace provided breaks from sightseeing while still allowing us to take in the vibe. Wedding procession and dance in the street below was a bonus! "

"Air-conditioning worked well "

"Great location with excellent amenities and layout. The gym and the pool were absolute favorites. The breakfast bar which transitioned to a cocktail bar was also a nice treat! Housekeeping was friendly and easily accessible."

"Nice pool deck and bar. Good food and drinks at both the pool bar and restaurant. Restaurant could do with more vegetarian options, all thy had was pizza or salad and the pizza oven was not working while we were there. Rooms are a little dark and quite small. "

"Very clean"

"Limpia y cómoda justo lo necesario para dormir tranquilamente "

"Beautiful location!"

"Great place to stay"

"Just meh. There were way more things wrong than right with this hotel. Almost all the staff were rude with customer service absolutely not a priority, inuding the male server at breakfast who was visibly angry because people arrived. I saw several people give up and leave rather than continue to wait for an hour for food or attention from waitstaff. I specifically asked if there were any umbrellas for the pool area because there was only 1 being used by someone else. Although I was promised by 2...

"The resort was in the perfect location for us. The rooms were clean always stocked with fresh towels the staff was very accommodating and the pool area was plush. The food in the cafe and sushi was amazing and the casino is a nice size. The Sheraton contributed to a fabulous birthday celebration in Puerto Rico. To mention the TMobile complex is across the street."

"the front desk personnel were so helpful and knowledgeable. the hotel was beautiful, nice pool, pool bar and very clean rooms"

"Front desk staff Hector and Joseph were amazing. Hector directed us to a close place for a late lunch and Joseph drove us to a restaurant for dinner and picked us up later. Outstanding service!!"

"Air conditioning was great. Staff was helpful, good stay."