San Rafael hotel guide. Highgate Independent hotel in San Rafael, California

"The rooms could use an updating. The pictures on line did not match the rooms. The restaurant staff was not friendly on the phone. The enterence to the lobby was dark and not well lit."

"Breakfast was delightful "

"I can handle bad luck items. If, for example, The neighbors were noisy, or the ac wasn't working that day, that might not apply to the next guest. No, my problems are more ongoing. The premium room pictures clearly showed a chair under a small side table built into the bed that could be be considered to function as a small desk.Either chair or side table existed in the room. The staff said none of thier rooms had a desk after calling the manager who refused to speak to me. Pictures are worth a thousand words, but 5he staff tried to make it user error because the text description didn't say desk. But the pictures for each room type were different and clearly showed a chair under a table. Also other rooms had pictures of actual desks but they said no rooms had desks, so those pictures are lies according to the manager. They didn't even have the grace to apologize for my inconvenience. Other problems with the room, the shower lacks a grab bar even though the floor is not non-slip. The TV is slow, it blackscreens for 10 seconds when changing channels. A pain when I am unfamiliar with the channels. The channel guide didn't work, I had to set the date and time to get it to work but it didn't populate the listing. The light turns off automatically... When I was taking a shower.... The switch to shift shower from wand to overhead is hidden for anyone of standard height... It is very small under the temperature control. I have a lot more to say but am only allowed 1500 characters"

"Great hotel, super clean."

"The property is in a great location in downtown San Francisco. However it is an older hotel so some the rooms and bathrooms are very small. "

"We really love Caza and stay her several times a year because of the spacious, clean rooms, super nice pool area, and especially the proximity to North Beach and the wharf. Staff is very friendly and accommodating, always eager to please too! The one drawback is that even though you’re paying a hefty resort fee, you don’t really get many amenities in the room like a coffee maker or refrigerator, which is typically standard and most hotels these days! The rooms just feel sparse and there is no on-site food or beverage except early morning and early evening. Other than that, it’s the perfect place for us so we may do and bring our own supplies. Overall, it is a really nice place and we will continue to visit."

"Great location and overall great value for the price, but the room could have been cleaner. "

"Room, staff, breakfast, location, etc. was great! Exceeded my expectations in every way. "

"Easy to access and we paid for the underground parking which was less than a 2 minute walk to the hotel. The room was tidy and well equipped. We only stayed for one night but if we return I would look at booking here again."