"This hotel felt very poorly suited to our needs, and we encountered multiple issues throughout our stay. We booked the Villa Suite, which had an unusual layout. Only the bedrooms were air-conditioned, while the living areas and bathrooms were not. This made it uncomfortable to spend time outside the bedroom or even use the bathroom.
The bathroom was partially open to the outdoors and directly connected to the bedroom, which led to lizards coming inside. We even found a dead lizard in our room that appeared to have been there for some time. Basic amenities were also lacking: there was no hair conditioner available anywhere in the hotel, iron for clothes and the towels were old and worn.
There were very limited activities offered. Instead of options like yoga, there was a bracelet-making class scheduled at an inconvenient time in the afternoon. The food was also disappointing. Room service seemed pre-prepared, as if it had been sitting for hours and wrapped in plastic, resulting in meals that tasted stale and unappetizing.
Despite raising these concerns, the hotel was not accommodating and did not offer any refunds for the room, food, or other issues. Overall, this was far from a five-star experience and fell well below expectations."
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