Search Hotels Near Shattuck Reservation, Boston

"Breakfast is delicious."

"Clean room, kind staff, no breakfast "

"No breakfast "

"Location was convenient to Fenway for walking, or downtown via short car ride. Even though the windows were facing the hallway, rooms still felt pretty private. The breakfast was only good for tiding you over to lunch. What I will say was disappointing was I booked for 3 nights and I received one shampoo and conditioner. When I asked about hand soap and body wash, I was told by staff they had ran out. It was the same thing for the entirety of my stay. Definitely a gross oversight on part of their management. For what I paid, I find that ridiculous. Find an alternative source for your guests. Not everyone brings travel size items."

"This is an absolutely gorgeous hotel very well maintained very clean. The staff is very professional and helpful. I am in a wheelchair and could not access the continental breakfast area to make a waffle and every day an employee helped me. For other disabled guest, I will say that the coffee area and the breakfast area are definitely not handicapped accessible so if you come here, ask for help"

"Excellent service"

"Clean"

"I have to say I am very dissatisfied with our stay at this hotel. We reserved a deluxe king room on the executive level with a sofa bed, but upon arrival, none of these rooms were available. Instead, we were given a handicap-accessible room on the second floor facing a back patio where people gathered and talked at all hours. To make matters worse, instead of a proper sofa bed, my son was given a rollaway bed with an extremely hard mattress. The bathroom lacked even basic space to place toiletries, and the bathtub was clogged for the first two days. I reported this issue on the first day, but it wasn’t addressed until I complained again the following day. I requested a room change twice, but was only offered a similar room without handicap features—not the room category I had originally paid for. After four nights, it was clear that getting the room we reserved was simply not going to happen. Additionally, the club lounge is closed on weekends, something that was never disclosed anywhere during booking. As a frequent traveler and a Platinum member with Expedia, I was especially disappointed by how this situation was handled. The staff repeatedly used the excuse that my reservation was made through a third party, and as a result, made no real effort to improve our stay or provide a satisfactory solution. Overall, this experience fell far below expectations and was extremely frustrating."

"Everything was great and the city was walkable."