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" Disappointing Stay – Not Worth the Price For the price paid, this hotel fell well below expectations. The check-in process was slow and inefficient, setting the tone for the rest of the stay. Access to the spa was unnecessarily awkward — we weren’t given passes at check-in and had to chase this up ourselves. When we finally got in, the spa itself was underwhelming: not particularly clean and definitely not what you’d call modern. The room was another letdown. It was noisy, making it hard to relax, and despite booking for four people, it wasn’t properly prepared on arrival. We had to call three separate times before it was finally set up correctly — something that should have been done as a basic standard. Overall, it feels like this hotel is charging premium prices without delivering a premium experience. Wouldn’t return"

"Daniel on reception was so nice and made our overnight stay just perfect. Will definitely stay here again and recommend. Great location."

"The location of the hotel was excellent for access to city and walking . It was a large room for city centre. It was very busy at checkin because of the marathon weekend but staff did well. The negative was no kettle or hot drink station although the reception staff let me get one from the breakfast area one day. Only one pillow but maybe could have asked for additional one ."

"Accommodation was acceptable. Disappointed that there was no facility to sit in a lounge for a coffee etc outside of bar opening times. I would have liked to sit in the lounge and enjoy a coffee/drink but nothing available until midday. The shower was over the bath but handle on bath were not secure so unsafe."

"The room was in poor condition, cleanliness was lacking, breakfast didn’t start until 8am considering lots of tenants where taking part in the marathon "

"Super handy and really good stay - 2 day stag do with Grand National as the main event! Hotel location is brilliant for Lime Street, Liv Central and all the central bars. My room (double) was very nice but lads in the twins found it quite basic. On-site bar / pub is great to get going - low prices. Value was ok for Grand National weekend but a bit steep otherwise."

"Great location for the football and lovely spacious rooms."

"Value based hotel, no frills. Great Location walkable to picadilly gardens and northern quarter, shopping."

"Super hotel, well located. Friendly staff ! "