Hotels & Preference, Sunset Road

"Stayed for 2 nights in the entry-level suite which was huge. We booked two connecting rooms for our families including two children below 3 years old, and it was more than enough. The views from all rooms except the sky suites are sub par, but I guess the space makes up for that. Also appreciated the Ritz Kids initiative which I think is amazing for families, including free meals and the attention they give. However, I must say that I wasn’t too pleased with the response time. Upon check in, took 30 minutes of waiting before I finally follow up, and another 20 minutes before our luggage arrive in our room. We were offered a service of keeping our children’s milk, which was very much appreciated, but everytime we need them back, it took almost 45 minutes to deliver to our room. Overall, a decent experience."

"We had a really great stay here—it was a pleasant surprise! The room was quite spacious and very clean, which we really appreciated. One of our favorite parts was the bathtub—it’s generously sized, not the usual small type, which made for a relaxing soak. Overall, it was a very pleasant experience and we’ll definitely be back!"

"很明顯他們的員工不夠，訓練也不夠，員工服務非常慢，從來沒住過這麼遭的五星級飯店。 我們帶著兩個小孩抵達飯店時沒有人出來拿行李，我進去找人才有一個女服務生推著車出來，但是他完全幫不上忙，只站在旁邊看著。 櫃檯只有一個人在服務，沒有人指引要去哪裡辦理入住。 我們在房間點了一份炒麵也是等了40分鐘。 我需要一個嬰兒座椅在房間，等了20分鐘來了一個人說要幫我整理嬰兒床，我說我需要的是嬰兒座椅，再等20分鐘才來。一張座椅要等40分鐘？ 當你需要飯店的服務時都要等很久，我們對於Pullman感到非常失望，我絕不會再去也不會推薦朋友去住"