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"Such a comfortable hotel! A very well-designed room with good lighting. No detail has been overlooked. The dining room is immaculate and the dinner delicious. Very friendly staff. Beautiful views of Lake Chuzenji. Couldn’t have been more pleased with my stay. "

"Great stay, although a ways from town and cab fares varied every time. Spacious room for Japan. Enjoyed the shared kitchen facilities with coffee machine."

"I had a hard time finding this property. I went to a wrong place and met a local that helped communicate with a staff. Few minutes after, one of them came walking to find me. I really enjoyed this place. It’s not too far from the shrine and downtown area. Amenities are excellent and lovely staff"

"Property was beautifully equipped in the kitchen and for entertainment. The private "onsen" of the bathroom was phenomenal. It had a sauna, a cold plunge and mineral spring bath all together. Was not really convenient to town but only a kilometer out. Check was terrible as they do it all remotely and the system was down. I tried several times to check-in on their tablet. I then video called via their tablet and he couldn't do it after 15 minutes. They then emailed me 3 more times about it, a bit annoying. Check out is early and exact we were walking to the door at 10am as she was knocking on the door."

"Lovely stay in this interesting and beautiful historic hotel."

"This ryokan was one of the absolute highlights of our Japan trip. As a couple travelling with two young adult kids, it was the perfect place for all of us to slow down and recharge after Tokyo. The biggest highlight was the four private onsens — no reservations needed, yet there was always at least one (often even more) available. It made everything feel so relaxed and effortless. The ryokan itself is small, intimate, and incredibly well thought out, with beautiful attention to detail and high-quality touches like POLA amenities. If you want to experience a true traditional ryokan, this is it. There were hardly any foreigners, and the staff spoke very little English — but somehow we managed just fine, which made it feel even more authentic. The secluded setting adds to that peaceful, escape-from-it-all vibe. The food deserves a special mention — we stayed for two nights and every breakfast and dinner was completely different and absolutely exquisite. It really elevated the whole experience. We were initially concerned about having no bathroom in the room, but it turned out to be the best thing — it gave us more reason to keep going back to the onsen. Our kids loved it so much they’ve already made us promise to return on our next Japan trip. Highly recommend. ✨"

"Authentic feel and warm friendly service. Food was lovely. Appreciated the shuttle bus. "

"Really nice spa and staff. "

"This spot was amazing all the way around. Like others have said given that it is a journey to get to, spend at least 2 nights. It was the perfect spot to slow down and relax. The food is amazing whether in the fancy dining room or in the cafe. The onsens overlooking nature and the waterfall were spectacular. Staff member April really made our stay great given her recommendations, explaining and teaching about local cuisines offered. The service is 5 star. I’d definitely return !! "