Search Hotels Near The Candle Lab, Columbus

"Okay, So... I'm going to be totally honest. I never write reviews, 'this Motel" I feel like I have to. So, the Cleanliness was probably 4 maybe 5 stars. However the Staff was horrible. I live in Columbus & my family traveled from Pittsburgh. They came up to see me. We got there pretty late around 12am. So I reserved my room beforehand and I was going to bring them up to my room. So I could help them book a room via 3rd party for a discount. As soon as the Staff seen them heading up to my room. I got a phone call. The lady demanded no Visitor's & wanted me to come to the office. Heading down to the office, she yelled at me & basically bullied me into the door. Very unprofessional. I literally had to explain myself to the point that I had to have my mother-in-law book a room through them instead. The whole time this lady, that works in the office is literally on my ass about everything like I'm a 2nd class citizen when I was a paying customer. I absolutely did nothing wrong but try to stay at a motel where my family was at. So come 10:30am, she literally only knocks on my door to say, "Check Out" is at 11. I was up by 9:30am dressed, planning my Uber & breakfast. I felt like I wasn't allowed to stay another night, even if I wanted to. The point is, I really wanted to like motel, but the staff made it impossible. She really made it feel like a prison. I will never stay here again because I will always feel unwelcome. Thanks for reading my review guys. Goodluck to ya!"

"Hotel is clean, but seems to be mismanaged and understaffed."

"The room was dirty. The sheets were yellowed and the smell was very musty "

"Room was clean. Wifi worked fine. Front desk rep was nice. Parking was scary as it was a bit crowded and many cars were beat up. The bed also needs replaced. They had a queen mattress on a king frame and it was worn out. But the room was clean do and check in was easy so I'd stay again. "

"The tub was black, the toilet was nonstop running and didn't flush. The ac kept rattling. The $100 deposit wasn't known until day of. Was told that I had to pay 30 extra for a late check out, which was only an extra hour. All around, not very great."

"The staff never answered the phone and because the elevator did not work I had to make several trips to complain about my room. The water did not drain from the sink and they said it’s a known issue, which was not acceptable. The hall smelled like smoke, which crept under the door. The worst was that the heating unit was unplugged, which I thought was odd, but it still didn’t work after plugging it in. This was a major issue because it was cold and they claimed to have no other rooms available. It was not fixed during the stay and I was only offered a $40 credit. I would never stay here again. "

"Definitely clean bedroom, the smell of freshness and cleanliness. The sheets and the pillows were so fresh, felt very well rested."

"The breakfast was great. There was security in the parking lot and staff were very helpful."

"Do not use. Nothing like the webpage shows. Dilapidated building, no outdoor maintenance in years. Gravel parking lot. Lobby not as shown. I refused to go any further. Total dump. Shown as a 3 star hotel. More like 1/5 a star. Your car is better to stay in."