Pemandangan dari udara

Ulasan untuk Azulik

4 out of 5
Azulik
Carretera Tulum-Ruinas Km. 5, Zona Hotelera Tulum, Tulum, QROO

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 309 dari 605 ulasan" "
Penilaian 8 - Bagus. 120 dari 605 ulasan" "
Penilaian 6 - Cukup Baik. 67 dari 605 ulasan" "
Penilaian 4 - Buruk. 56 dari 605 ulasan" "
Penilaian 2 - Sangat Buruk. 53 dari 605 ulasan" "

8,4/10

Kebersihan

8,2/10

Staf & layanan

7,6/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

9,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Alejandra

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is the most romantic hotel I have ever been to, It’s so relaxing, Everything is so pretty and it makes you feel connected to the jungle and the sea The only challenging thing was that there Weren’t any lights in the bedroom, which is nice to disconnect and have a different experience, but after two nights with no light it isn’t that much fun. Still, I will go again many times, Highly recommend
Menginap 4 malam pada bulan April 2024

10/10 Sangat Bagus

Bernardo

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The best best experience I ever had me and my husband loved it. We enjoyed the staff there. The food was delicious beautiful nature hotel. If you’re trying to look for something spiritual, relaxing couples, this is the place to go. One thing that we did not like that there is no lights at night, and everything has to be turned on by candles, but other than that it was a perfect experience for us
Menginap 5 malam pada bulan April 2024
Tanggapan dari Paulina pada tanggal 13 Apr 2024
Thank you so much for your glowing review! We're thrilled to hear that you and your husband had such a fantastic experience at our hotel and that you found it to be a perfect retreat for spiritual relaxation.We're delighted that you enjoyed the hospitality of our staff, the delicious food, and the beautiful natural surroundings. Your feedback regarding the lighting is appreciated, and we understand the importance of creating a comfortable environment for our guests. We'll certainly take your comments into consideration as we continue to enhance our amenities.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another memorable experience in the future!

10/10 Sangat Bagus

Rita Rodriguez

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Me gusto mucho el Hotel, pero las sabanas y la manta necesitan estar mas limpias
Menginap 2 malam pada bulan April 2024
Tanggapan dari Paulina pada tanggal 13 Apr 2024
Apreciamos mucho tus comentarios y nos alegra saber que disfrutaste tu estancia en nuestro hotel. Lamentamos mucho que no hayas encontrado las sábanas y la manta tan limpias como esperabas. La limpieza y el confort de nuestros huéspedes son de suma importancia para nosotros, y te aseguramos que tomaremos medidas inmediatas para abordar este asunto con nuestro equipo de limpieza. Esperamos que esta experiencia no te impida volver a visitarnos en el futuro. ¡Gracias por tu retroalimentación y esperamos verte pronto!

10/10 Sangat Bagus

Maria Andreina

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Estoy muy feliz de haber tenido el privilegio de conocer este lugar. Lo recomiendo muchísimo, si estás buscando descansar, conectar con la naturaleza, llenarte de buenas energías pero sobre todo conocer un lugar ÚNICO no dudes en quedarte en Azulik. Cada espacio del hotel es una obra de arte, los atardeceres y amaneceres son muy lindos. Los atardeceres, los restaurantes, el club del mezcal TODO es increíblemente mágico! Volvería sin pensarlo ❤️
Menginap 2 malam pada bulan April 2024
Tanggapan dari Paulina pada tanggal 13 Apr 2024
¡Gracias por tus amables palabras! Nos alegra mucho saber que tu estancia en Azulik fue una experiencia mágica y memorable. Nuestro objetivo es brindar un ambiente único y enriquecedor para nuestros huéspedes, donde puedan descansar, conectarse con la naturaleza y llenarse de energías positivas.Es maravilloso escuchar que disfrutaste de cada espacio del hotel, así como de los atardeceres, los amaneceres y las experiencias gastronómicas en nuestros restaurantes y en el club del mezcal. Sería un honor recibirte nuevamente en Azulik en el futuro.¡Esperamos verte pronto para otra experiencia inolvidable!

6/10 Cukup Baik

Andrés

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
6/10
Menginap 1 malam pada bulan April 2024
Tanggapan dari Paulina pada tanggal 15 Apr 2024
Thank you for sharing with us your experience during your stay.

2/10 Sangat Buruk

Revina, Toronto

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We recently stayed at Azulik and unfortunately, it was a thoroughly disappointing experience. From the moment we checked in, it was evident that this hotel falls short in several key areas.Firstly, the cleanliness of the room left much to be desired. We found the rooms beyond dirty and lacking basic. It was clear that the housekeeping standards were subpar.Additionally, the amenities promised on the website were either nonexistent or severely lacking. The Wi-Fi connection was unreliable at best, making it nearly impossible to get any work done. There was not a proper table or chair or any power outlet for people to even be able to charge or have a coffee in the room. There was not even a single coffee machine in the room. Furthermore, the customer service was lackluster. The staff seemed indifferent to guests' needs and were unresponsive to requests for assistance. It was evident that they lacked proper training in hospitality and guest relations. The prices were over the roof for the restaurants and overall food for the quality and portions they were offering. As hotel guests we weren’t even able to enjoy or access any of the beautiful areas of the hotel without being chased by security and stuff making us feel like intruders. Overall, my stay at Azulik was a regrettable experience. I would strongly advise against booking a room here unless significant improvementsi are made in terms of cleanliness, amenities, and customer service.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Paulina pada tanggal 13 Apr 2024
Thank you for sharing your experience with us, although we're truly disheartened to learn of your disappointing stay at Azulik. Please accept our sincerest apologies for falling short of your expectations.We deeply regret that the cleanliness of your room did not meet our usual standards and that you found it lacking in basic amenities. This is certainly not the experience we strive to provide for our guests, and we are investigating this matter with our housekeeping team to ensure immediate improvements.Regarding the amenities and services, we understand the frustration caused by the unreliable Wi-Fi connection and the absence of proper facilities in the room. Your feedback is invaluable as we work to enhance our offerings and guest experience. Rest assured, we are addressing these issues to provide a more comfortable stay for our guests in the future.We're also disappointed to hear about your experience with our customer service. Providing exceptional service is at the core of what we do, and it's concerning to hear that we fell short in this aspect. We will be conducting additional training sessions to ensure that our team members are better equipped to meet the needs of our guests with professionalism and care.We're truly sorry for any inconvenience caused by the pricing and the limitations you encountered in accessing certain areas of the hotel. We appreciate your feedback and will take it into account as we continue to improve our services and offerings.We understand your reluctance to recommend us at this time, but we sincerely hope you will consider giving us another chance to exceed your expectations in the future. Please don't hesitate to reach out to us directly if you would like to discuss your experience further.

8/10 Bagus

AXEL

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Increíble Lugar
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Paulina pada tanggal 13 Apr 2024
¡Gracias por tus amables palabras! Nos alegra mucho saber que disfrutaste de tu tiempo aquí. Siempre estamos aquí para proporcionar experiencias increíbles. ¡Esperamos verte de nuevo pronto!

6/10 Cukup Baik

Octavio

Disukai: Kondisi & fasilitas properti
Tidak Disukai: Staf & layanan, fasilitas
El lugar es muy lindo, arquitectónicamente es muy bueno. El detalle es el servicio. El servicio es directamente malo. Aparte de tener unos precios carísimos (digamos que una cena no baja de 200 USD por persona) el servicio en general es muy desorganizado, no son atentos y continuamente parece que te están haciendo un favor.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Paulina pada tanggal 13 Apr 2024
Agradecemos sinceramente tu comentario y nos complace saber que apreciaste la belleza arquitectónica.Lamentamos profundamente que tu experiencia con nuestro servicio no haya estado a la altura de tus expectativas. Queremos que sepas que tus observaciones son extremadamente importantes para nosotros, ya que nos esforzamos por brindar un servicio de alta calidad en todos los aspectos de tu estancia.Tomamos muy en serio tus comentarios sobre la organización y la atención al cliente, y estamos tomando medidas inmediatas para abordar estas preocupaciones con nuestro equipo. Nos disculpamos por cualquier inconveniente que hayas experimentado y te aseguramos que estamos trabajando arduamente para mejorar.Respecto a los precios, comprendemos tu punto de vista y valoramos tus comentarios. Continuaremos evaluando nuestras tarifas para garantizar que ofrezcamos una experiencia que esté en línea con las expectativas de nuestros huéspedes.Esperamos tener la oportunidad de recibirte nuevamente y demostrarte la calidad de nuestro servicio en el futuro.

10/10 Sangat Bagus

Sergio

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent experience
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Paulina pada tanggal 13 Apr 2024
Thank you for sharing your experience with us! We're delighted to hear that you had a good time during your stay.

8/10 Bagus

Mari, CDMX

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan, fasilitas
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Paulina pada tanggal 13 Apr 2024
Thank you for sharing your experience with us! We're delighted to hear that you had a good time during your stay.

10/10 Sangat Bagus

Eduardo Rodriguez

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excepcional todo en general, investiguen antes de reservar, no es para todos y no lo digo por el costo, si no por el concepto
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Paulina pada tanggal 13 Apr 2024
Thank you for your exceptional review and for choosing to stay with us. We're delighted to hear that you found everything to be exceptional overall.We appreciate your advice to potential guests to research before booking. Azulik embraces a distinct concept, and we understand it may not be for everyone. We encourage guests to explore our website and learn more about our ethos and offerings to ensure it aligns with their expectations.Thank you for sharing your insights, and we hope to welcome you back for another exceptional experience in the future.

6/10 Cukup Baik

Mallory

Bepergian bersama teman
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
My husband and I stayed for one night just to experience the amenities at Azulik. We did enjoy the unique experience that came with a welcome ritual, the oceanfront view where we slept through the sound of the waves as our lullaby. Few things we disliked was that it wasn’t the most comfortable at times - limited lighting in the room during the evenings, not sound proof so you can hear the squeaking of the wood floors from above you, not much privacy unless you’re lucky to have nobody staying next door, can easily get lost as there are sections where it would be “ staff only” but there were no clear signs indicating that and lastly its very overpriced for what it is so not recommended for those on a tight budget. I’d say stay one night for the experience…
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Paulina pada tanggal 13 Apr 2024
Thank you for sharing your experience with us after your stay at Azulik. We're thrilled to hear that you enjoyed the unique aspects of your visit, including our welcome ritual and the soothing oceanfront view.We're also grateful for your constructive feedback regarding areas where we can improve. We apologize for any discomfort caused by the limited lighting and lack of soundproofing in the room. Your comments regarding privacy and signage are duly noted, and we will take steps to address these concerns to enhance the overall guest experience.We understand your perspective on pricing and recognize that Azulik may not be suitable for every budget. However, we strive to provide a one-of-a-kind experience that reflects the natural beauty and serenity of our surroundings.

8/10 Bagus

David, Burlingame

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kebersihan
Pros: The beautiful location, Beach, and Staff members Angel Maria, Bell Hop Jaime, and Bell Hop Alejandro were the reason we had a pleasant stay. Cons: Rooms have a lot of holes all around therefore lots of spiders, mosquitos, and large insects. Candles were not enough we asked for 8 extra candles. Music was blasting too loud at night for a wellness getaway it was too loud. We did not want to go to a party resort we chose this place because peace and quiet. Also, there is no cell service (Understanding that its a jungle) but no wifi so we could not do any work or plan out a trip in the hotel.
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Paulina pada tanggal 13 Apr 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the beautiful location, beach, and the excellent service provided by our staff members Angel Maria, Bell Hop Jaime, and Bell Hop Alejandro. Your kind words mean a lot to us, and we will be sure to pass along your appreciation to them.We also appreciate your constructive feedback regarding the areas where we can improve. We apologize for any inconvenience caused by the presence of insects in your room and the insufficient number of candles provided. Rest assured, we will address these issues promptly to ensure a more comfortable stay for our guests in the future.Additionally, we apologize for the loud music at night, as we understand the importance of providing a peaceful environment for a wellness getaway. We will take measures to ensure that noise levels are kept to a minimum to accommodate guests seeking tranquility.Regarding the lack of cell service and Wi-Fi, we understand the challenges of being in a jungle

6/10 Cukup Baik

Blendi

Bepergian bersama teman
Disukai: Staf & layanan, kondisi & fasilitas properti
For the price you pay, you not getting luxury. Me has the sky villa. The next night we stayed at La Valise. Same price point, 10x better service & the views are different level
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Paulina pada tanggal 13 Apr 2024
Dear Blendi,Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations.Please feel free to reach out to us directly

4/10 Buruk

Andy

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
El lugar esta bonito pero le falta luz todo es a vela para mantener esa vibra tulum pero seria mejor si tuviera luz del resto me salio una cucaracha,empezo a caer paja del techo y del reato todo el personal muy atento y buen roof
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

tan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Perfect
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Katarzyna

Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Paulina pada tanggal 13 Apr 2024
Thank you for sharing your experience with us! We're delighted to hear that you had a good time during your stay.

4/10 Buruk

Traveler terverifikasi

Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Beautiful but Terrible service!
Must read; 1-don't book in advance. The price will drop. 2-its absolutely beautiful, but I wouldn't stay here again. The service is terrible. 2- you have only 2 super expensive options to eat. Room service is terrible. 3-you pay for a seven star hotel but you'd get a jungle service. I don't know why you wouldn't just camp in a jungle!?
Menginap 2 malam pada bulan Januari 2024

8/10 Bagus

Meaghan

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
This hotel is famous for a reason: it is spectacularly beautiful and truly a unique experience we will never forget. If this is on your bucket list, keep it on your bucket list. You will not be disappointed you went. Pros: - staff all incredible. Well staffed everywhere, and great security. Shout out to Carlos for the impromptu wine cellar tour! - Beach is gorgeous, clean, and pretty private. It’s separate from the main beach so much more quiet and feels very safe. More on beach below. - Exquisite property with each direction you look being more beautiful than the last. - Sunsets are a MUST! So stunning. Improvement suggestions: - add a few standard luxuries to rooms, such as bathrobes, clothing hangers and space to unpack (can be as simple as a few posts to hang dresses and some shelves for clothing) - Unfortunately some service issues we weren’t expecting, including the check in desk not asking if we want to use a credit card for the stay. Missed a cool experience we were looking forward to bc we couldn’t leave the beach without getting our credit card from our room. No option to charge to the room without opening a credit which reception missed upon checkin. - Beach is semi private and should be totally private for this price. Non-Guests kept hanging at our beach which made the space feel less safe to leave belongings while swimming. - Better pillows please. - Housekeeping missed our room for turndown so it was pitch black coming back and we had to call for help.
Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

Henry

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The thing i did not like was the Check Out they made me leave the room at 11 AM, when the average check out time is 12
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Charles

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great experience, food was outrageous.
Azulik is a beautiful and unique place to stay. The design and construction blew my mind and were so well thought out. The restaurants and roof top patios are a must. Our stay was well worth the high price of the room, but I would only do 2-3 nights max. We missed little comforts which would become bothersome after a few days. No lights and no shower was fun but got old fast. The excessive prices on everything else was beyond ridiculous. The only option for a cup of coffee is the restaurant or room service at $10/cup. A bottle of corona on the beach, also $10. A small margarita, $30. The food in the restaurant, while delicious, seemed to have an extra zero on the end of everything. The experience was amazing but I wouldn’t go back.
Menginap 3 malam pada bulan Januari 2024

10/10 Sangat Bagus

Geraldine

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice restaurants.
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Jiajun

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The best experience of jungle tree life but food can be better
Menginap 6 malam pada bulan Januari 2024

10/10 Sangat Bagus

Bree

Menginap 3 malam pada bulan Januari 2024

2/10 Sangat Buruk

Lindsay

Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Noor, San Diego

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staying at Azulik was Dreamy, surrounded by nature and Sea was exactly what I was looking for. Highly recommend doing the spa services. The massage by the ocean was amazing
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Edgard

Disukai: Staf & layanan, fasilitas
It was a nice experience but I recommend to be careful with the food or drinks
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Jorge

Menginap 2 malam pada bulan Januari 2024

4/10 Buruk

JOSEPH, Los Angles

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
THE PROPERTY IMAGES ON THE WEBSITE MAKE THE PROPERTY LOOK BRAND NEW BUT ITS RATHER RUN DOWN AND EXPENSIVE ............ SERVICE WAS TERRIBLE. SO DISAPPOINTED FOR OUR 4 DAY STAY...
Menginap 4 malam pada bulan Januari 2024

2/10 Sangat Buruk

Krystal

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Overpriced, good for pics
We paid a lot of money to stay here. We went to celebrate our baby moon since the hotel boasted relaxation. The staff was excellent. However, everything is very dark. No lights and lots of stairs to walk up, had to use phone light to see things in room even with the candles. The worst part was that next door there is a hotel/club that blares music all night. It was so loud that we didn’t sleep for two nights. As I mentioned, I was very pregnant during the stay and I expressed my concerns to staff and even though they had an open (upgraded) room, they chose not to offer it to a paying customer and instead left it vacant. Tulum itself was lovely but we will not spend our money here again. I recommend staying elsewhere and just making a reservation or visiting the bar and restaurant. Save your money
Menginap 3 malam pada bulan Desember 2023

10/10 Sangat Bagus

Survitrius

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

10/10 Sangat Bagus

ABDUL JALEEL

Menginap 1 malam pada bulan Desember 2023

2/10 Sangat Buruk

Hector

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Unfortunately too much inconvenient construction in front of our room during our entire stay and could not enjoy our room.
Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

ABDUL JALEEL

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent stay and beautiful. If you plan to visit Tulum must stay at this place.
Menginap 1 malam pada bulan Desember 2023

2/10 Sangat Buruk

Isaac

I’m so disappointed with Expedia 2 days before my trip my sister passed away, en Expedia doesn’t elfp me at all.
Menginap 4 malam pada bulan Desember 2023

10/10 Sangat Bagus

Stella

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My stay at Azulik was amazing and more than I expected. I don’t understand how people can review this place badly! When you choose to go there yoo choose a nature environnment so you can’t complain about nature although there was no bugs. I think the incense they burn keep them away. Rooms are not super private but nobody really cares. We had air conditioner and wifi. No bugs inside our room. The staff was friendly. I will come back for sure it was quite the experience. If you want a regular place go to a resort in cancun. Azulik is unique.
Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Zenaida

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The atmosphere is amazing and the hotel itself is beautiful l!
Menginap 4 malam pada bulan September 2023

10/10 Sangat Bagus

Ge, Maplewood

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
I liked the views and how the walkway has palm trees on each side. I didnt like how the resort was very expensive and there wasnt a lot of people so the walkways were kind of rough since there wouldnt be lots of people walking over it
Menginap 3 malam pada bulan Desember 2023

10/10 Sangat Bagus

Ersel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 5 malam pada bulan November 2023

8/10 Bagus

SHRAVAN, Sammamish

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It’s expensive
Menginap 1 malam pada bulan November 2023

6/10 Cukup Baik

Amy

Bepergian bersama teman
Disukai: Kondisi & fasilitas properti
Hotel muy caro ! La comida y la bebida extremadamente caros y no cumple con las expectativas de calidad-precio. A las 12:00 se entrega la habitación y ya no te puedes quedar en el hotel a pesar que todo lo pagas por aparte !! No vuelvo ni lo recomiendo !
Menginap 1 malam pada bulan November 2023

6/10 Cukup Baik

Atta

Menginap 2 malam pada bulan November 2023

6/10 Cukup Baik

Alan

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Bonito hotel sin justificación de altos costos
Muy bonito hotel excelente arquitectura y tranquilidad y buen servicio, recomendaría baño en recepción y botes para basura, solo hay en cuarto, el costo del hotel es muy alto para no incluir bebidas ni alimentos (no es all inclusive) una copa o una bebida en casi 400 pesos mexicanos, adicional la comida es buena no excelente y el costo si es de una comida gourmet en promedio algo básico 1000 pesos mexicanos por comida. En resumen muy bonito hotel pero no justifica el alto costo de hospedaje y consumo de alimentos a la carta.
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Felipe

Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Tianyu, Markham

Disukai: Kebersihan, kondisi & fasilitas properti
They have AC and lighting now. Sea Villa is great.
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Joanna

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Loved the hotel setting and its unique , rustic architecture. The only negative was lack of electricity at night which caused some issues getting around and finding our way.
Menginap 6 malam pada bulan Oktober 2023

10/10 Sangat Bagus

JULISSA, Houston

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Quite experience! Staff is extremely welcoming and helpful!!
Menginap 3 malam pada bulan Oktober 2023

4/10 Buruk

Neiddy, Wylie

Bepergian dalam rombongan
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas
We stayed in a jungle villa. I was very excited to stay at this hotel as it’s been on my bucket list for YEARS. Unfortunately it did not live up to what I thought the experience was going to be. The hotel is clean and was currently undergoing maintenance so not all of the waterways were filled. Beyond that the staff working maintenance and security were rude to us on a few occasions questioning if we were even guests due to our young age. We were always referred to as “these chicks/estas chicas” in a condescending tone. It was very unwelcoming. The concierge staff or “angels” were kind but did not really offer any kind of remediation for the way we were treated. I had extremely high hopes but was ultimately very disappointed. We did not eat at the hotel as the menu is fairly eclectic and we had been told the food is not worth the cost. The room was quaint and the bathtub was definitely an experience that left us feeling unclean after 2 nights. Even though this hotel is framed as a picture destination you would feel uncomfortable as staff would stare and make comments as you would attempt to take pictures. They advertise the beach as a private clothing optional beach when in reality there is a public access point to the same beach to locals or other travelers. It did make it uncomfortable as it seemed older men would come to the beach specifically to take videos of women there. For the price you pay I recommend visiting Our Habitas two hotels down for an actual private beach.
Menginap 2 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Valentina, Brooklyn

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was a great experience from the moment I walk in. The valet, checkin, welcome cocktail, tour to the facilities, cleaning ceremony with a Mayan Shaman, spectacular sunset at the rooftop, lobster and shrimp tacos out of the world… the hosting system based on angels was great … thanks to *Angels Team (Leyda, Areli, Regina y Michel)* the room was great. Super view over the beach and other villas food. Excellent in both restaurants, mexican and sushi. The overall experience was really unique, yoga sessions included, plus other mystical activities through along the day…….. The Architecture is UNIQUE …… all hand crafted customized for each corner of the site. The museum is one in its kind and the visit in the museum outside of the hotel in the jungle was a dream come true…. Peaceful and unique very earthy luxurious ……. Coming back soon.

10/10 Sangat Bagus

Leslie sthefania

Bepergian bersama keluarga
Me encanto el lugar sin Duda el mejor lugar para descansar en Tulum y el roof está padrisimo
Menginap 2 malam pada bulan Oktober 2023