Dear guest.We apologize for the malfunctioning air conditioning in your room. Your observations were shared directly with our maintenance manager to take action.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.Thank you for posting your review through Expedia.We apologize for not fulfilling your expectations. We hope that you will visit us again, and we will do our best to earn back your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.Thank you for sharing your review of your experience at Dreams Tulum Resort & Spa.We are pleased that your stay was what you expected and that Karen and Angel stood out for the warm service they provided.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.Thank you for posting your review.We apologize for not meeting your expectations. Based on your review, we understand that there are several issues that we can improve upon. We thank you for your feedback and want to assure you that your remarks were already addressed to the management involved.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.Thank you for posting your feedback.We apologize for not meeting your expectations. We will take your remarks into account to improve.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spaeconcierge.dretu@dreamsresorts.com

Dear guest.Thank you for posting the rating of your stay at our resort.We are sorry that it was not the experience you expected, we apologize.We hope you will give us another chance to earn back your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.Thank you for sharing your review.We are glad for your positive rating.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.We thank you for publishing the review of your stay at Dreams Tulum Resort & Spa.We are glad that we met your expectations and that you highlighted the service our team provided you in your review.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.We thank you for posting the review of your stay at Dreams Tulum Resort & Spa.We are glad that we met your expectations.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.Thank you for posting your review of your stay at our resort.We are glad that you enjoyed your stay and that we met your expectations.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.Thank you for sharing your review of your stay at Dreams Tulum Resort & Spa.We are glad that your stay was pleasant and that from your arrival experience, we met your expectations.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.We thank you for posting the review of your stay at Dreams Tulum Resort & Spa.We are delighted you had a pleasant experience with our service, and we appreciate your positive review. Our team of chefs will be thrilled to know that they were able to meet your expectations with our gastronomic offerings. Thank you for choosing us, and we hope to serve you again soon.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest,Thank you for sharing your review of your experience at our resort.We appreciate your feedback on both the positive aspects of your experience and areas for improvement. We will consider your comments to enhance the quality of our drinks.We hope you will revisit us so we can show you our improvement.Sincerely.Seve OyElectronic conciergeDreams Tulum Resort & Spa

Estimado huésped. La agradecemos por compartir la reseña de su estancia en Dreams Tulum Resort & Spa. Nos alegra saber que cumplimos con sus expectativas, y que nuestro colega William ha causado una excelente impresión por el servicio que le brindó, nos aseguraremos de hacerle llegar su reseña. Esperamos nos visite muy pronto de nuevo. Sinceramente. Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.We thank you for posting your review of your stay at our resort.We are sorry for any inconvenience during your stay. We are glad that you noticed the effort our team put into improving the cleaning of your rooms.We will work to improve the aspects that marred your experience to prevent them from happening again.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.Thank you for posting your review.We are sorry that your experience was not what you expected, we apologize.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.We thank you for posting your review through Expedia.We are pleased that your stay was pleasant and that our service exceeded your expectations.We look forward to your return.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.We thank you for your feedback.We apologize for the inconvenience caused during your visit to our restaurants. We have implemented measures to reduce wait times and improve the overall experience.We hope you choose us again for your next vacation.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.We thank you for sharing the feedback about your stay.We appreciate your feedback regarding your stay and will use it to improve our offerings, including the food, rooms, and A/C.We hope you choose us again for your next vacation.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Estimado huésped. Le agradecemos por publicar la reseña de su estancia a través de Expedia. Nos alegra saber que su experiencia fue positiva y que destaca diversos aspectos de nuestro resort que superaron sus expectativas. Esperamos nos visite de nuevo muy pronto Sinceramente. Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guestWe thank you for posting your review of your stay at our resort.We apologize for not meeting your expectations, for which we apologize. Your review will help us improve the aspects in which we failed you and that you describe in your review.We hope you will consider giving us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.Thank you for rating your experience at Dreams Tulum Resort & Spa. We are glad you enjoyed your stay.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.We thank you for sharing your review.We appreciate you mentioning the positive aspects of your experience, and we also welcome your constructive comments that will help us improve.We look forward to your next stay so that we can demonstrate our improvement. Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.We thank you for positively evaluating your stay at our resort.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest,Thank you for sharing your review of your stay at Dreams Tulum Resort & Spa.We are delighted that your stay was pleasant and that we met your expectations and those of your loved ones.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest,Thanks for sharing your review.We apologize for the experience that did not meet your expectations.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.We thank you for sharing your feedback.We apologize your stay did not meet your expectations and that you did not have the relaxing experience you deserved. We have thoroughly reviewed the issues you raised with our senior management. We will be taking appropriate measures to avoid such incidents in the future.We hope you give us a new opportunity to demonstrate our improvement.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.Thank you for posting your review through Expedia.We appreciate your feedback about our team's attitude, and we apologize. We will do our best to improve this aspect.We hope you will choose our resort for your next vacaction. Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.Thank you for posting your review of your stay at Dreams Tulum Resort & Spa.We are pleased to know that your experience was positive; we appreciate your feedback about the taxi price. We kindly inform you that there is public transportation outside our resort, the cost of the transfer is 2 USD per person one way approximately. We are sorry to hear that we did not inform you of this when you were home.We hope you choose us again for your next vacation.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.We thank you for posting your review of your stay at our resort. We are sorry that it was not entirely positive.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.Thank you for posting your review of your stay at Dreams Tulum Resort & Spa.We are happy to know that we met your expectations.We look forward to your return.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.We thank you for your feedback.We apologize for not meeting your expectations. Our senior management is aware of your observations and will take measures to improve where necessary.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.Thank you for your review. We offer our apologies for not surpassing your expectations. We will take your constructive remarks into account to improve. We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.Thank you for posting your review of your experience at our resort.We thank you for highlighting our facilities and the service our team provided you.Thank you also for your constructive comments about the quality of the liquors. We will take your comments into account to improve this aspect.We hope you will consider our resort for another stay, so we can have an opportunity to show you our improvement.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.Thanks for your review.We are glad to know that your stay was pleasant.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.Thank you for posting a positive review of your stay.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.We thank you for sharing your review of your stay at our resort.We appreciate your constructive feedback regarding the temperature of our buffet foods. We will take improvement actions to reverse this.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.We are glad that you rated your experience at our resort as positive.We look forward to your return.Sincerely.Seve OyConserje electrónicoDreams Tulum Resort & Spa

Dear guest.We thank you for posting your review of your experience at Dreams Tulum Resort & Spa.We are glad to know that you enjoyed your stay at our resort.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.We appreciate you took the time to post your review through Expedia. We are honored to learn about your recent positive experience at our resort. We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Estimado huésped. Gracias por tomarse el tiempo para publicar la reseña de su experiencia en Dreams Tulum Resort & Spa. Esperamos su regreso. Sinceramente. Seve OyE-ConciergeDreams Tulum Resort & Spa

Estimada huésped. Le agradecemos el habernos visitado recientemente, y por tomarse el tiempo para compartir su reseña a través de Expedia. Nos alegra saber que su estancia ha sido placentera, y que nuestra oferta gastronómica cumplió con sus expectativas. Nuestro equipo de chefs estarán muy motivados al leer su reseña. Esperamos nos visite muy pronto de nuevo. Sinceramente. Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.We thank you for posting your review of your stay at our resort.We are happy to know that we met your expectations.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.Thank you for posting your review of your stay at our resort.We are glad to know that you liked our facilities and convenient location.We have taken note of the feedback you provided in your review, and we will take it into consideration to make improvements in any areas that require attention. Our main goal is to ensure that language is not a barrier for our colleagues who work in guest areas. Thank you for bringing these concerns to our attention.We hope to welcoming you again soon.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.We thank you for posting your review of your experience at Dreams Tulum Resort & Spa.We are glad to know that your experience was positive.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.We thank you for your positive review through Expedia.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.We appreciate you taking the time to share your experience at Dreams Tulum Resort & Spa.We are delighted to hear that your stay was enjoyable and that our team's service exceeded your expectations.We hope to welcome you again very soon.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.Thank you for posting the positive review of your stay at our resort.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

Dear guest.Thank you for posting your review of your stay at our resort.We look forward to your return.Seve OyE-ConciergeDreams Tulum Resort & Spa