Hotel Keluarga di Tulum

"Amazing place for the value. "

"Guest services were amazing! Adan took care of us after we experienced some harassment from the concierge desk in bldg 10. We put a maintenance order in 2 days in a row. Nothing was done until we went to the main lobby and explained what was going on. We didn’t get our restaurants we booked. Concierge is a joke, they only care about trying to convince non members to attend a breakfast and meeting to “join the club” AKA timeshare. We are thankful Adan understood us and our concerns. "

"10-5"

"Me gustó la ubicación y la calidad de las instalaciones "

"Me encanto su servicio muy amables siempre tratando de que tengamos la mejor experiencia "

"Neat and tidy. Clean and modern."

"We had a fabulous time. The staff was so cordial and professional. Every restaurant and poolside area was beautifully maintained. Food was superb and prices reasonable for a resort. Daniel the boss of the beach and pool areas was delightful and so helpful and kind. The car service and luggage guys were great and the room stewards were fabulous. "

"the pool was amazing; the staff was super friendly but not too much knowledge or the surrounding areas to grab food or entertainment. the A/C was perfect and the king suite with amazing view. "