Skip to main content

Hotel Tzalam Tulum

3.0 star property
A peaceful retreat just steps from the beach where travelers can enjoy reliable in-room WiFi and personalized service from a dedicated staff

Choose dates to view prices

Hotel Tzalam Tulum sits in the heart of town, offering travelers a quiet sanctuary surrounded by gardens. Guests appreciate the practical amenities including in-room WiFi, 24-hour front desk assistance, luggage storage, and valet parking service.

Reviews

4.8 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

You may also like

Ad

Conrad Tulum Riviera Maya

Tulum
  • On private beach
  • Pool
  • Spa
  • All-inclusive plans available
9.0 out of 10, Wonderful, 316 reviews
The price is Rp7.374.549
Rp10.147.486 total
includes taxes & fees
2 Jun - 3 Jun
Conrad Tulum Riviera Maya
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

Similar properties

Exterior
Holiday Inn Tulum by IHG
Tulum City Center
  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
8.8 out of 10, Excellent, 108 reviews
The price is Rp912.362
Rp1.163.637 total
includes taxes & fees
1 Jun - 2 Jun
Holiday Inn Tulum by IHG
Compare similar properties

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector and a fire extinguisher

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Tzalam Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Tzalam Tulum?

Self-parking and valet parking are free at this property.

What time is check-in at Hotel Tzalam Tulum?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Tzalam Tulum?

Checkout is at noon.

Where is Hotel Tzalam Tulum located?

Located in Zona Hotelera, this hotel is within 1 mi (2 km) of Tulum Beach and Sian Ka'an Biosphere Reserve. Ven a la Luz Sculpture and SFER IK are also within 3 miles (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Reviews

4.8

6.8

Cleanliness

4.0

Amenities

5.4

Staff & service

3.0

Property conditions & facilities
Rating 10 - Excellent. 0 out of 3 reviews
Rating 8 - Good. 1 out of 3 reviews
Rating 6 - Okay. 0 out of 3 reviews
Rating 4 - Poor. 1 out of 3 reviews
Rating 2 - Terrible. 1 out of 3 reviews

Reviews

Verified

4/10 Poor

Mayra

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This property is not ready for occupancy as it is still under construction. The property is on the jungle side of the main road in Tulum & WAY back in the jungle. It is a 5 minute walk down a dirt road from the "hotel" to the main road. It is barely lit at night which made for scary walks at night, especially alone. We also had to carry/roll our suitcases down this dirt road upon checking out. The property and rooms also DO NOT have wifi as stated. The shower had no privacy as the windows were clearly visible to the outdoors - I had to shower in my bathing suit every day. No hairdryer in room as well, very dim lighting at night. Overall a very disappointing experience and will be requesting a refund as this property did not offer what was expected.
Stayed 6 nights in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2020
Verified

2/10 Terrible

Colleen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019