Hotel dekat University Town Plaza

"I called to cancel the booking and explained due to the bad weather, raining all day, in Pensacola from 5/25 to 5/27/2026. The staff took my phone said she would cancel the booking for me but look like she did nothing. This is their number +1 (850) 208-0100. I waited for 3 days and there is no refund back so I called them then no one answered the call. I have reported this to expedia."

"The family absolutely loved it, this was are 2nd trip to Pensacola. The staff help us find some amazing restaurants. I wish I remembered the lady’s name who checked us in but she is amazing, she was very informative, help us with when places would be busy and which ones would be good with kids. I owe her a big thank you. 100% recommending this place"

"Excellent across the board!"

"Everything about this stay was great. From top to bottom."

"I like breakfast cause it was different meals and the personal were kindnesses"

"Parking was accessible and easy."

"This hotel was perfect in every way. Location great!!. Hotel was kept up very nice & clean. Hotel staff was extremly kind & helpful. I will def stay here again!!! Thanks for the great hospitality from everyone!"

"Awesome staff"

"Very good places."

"Great breakfast with multiple options! Nice room"

"Customer Service was terrible."

"Bed was comfortable. Breakfast was ok. Apple juice was way watered down. Staff was nice. If in area again I would stay there again."

"I was really impressed with the hotel. Lay out and design of our room was great. Very comfortable. Love the kitchenette. Breakfast was good. Nice selection of food. Would have like real dishes to eat off of and fountain drinks as I dont drink coffee. Also, sausage was a little bland. But all in all I would highly recommend."

"The only complaint is that the walls are really thin so you hear bumping all the time. I also could hear the man next door snoring."

"alot of roacheas"

"IT TOOK AND HOUR AND HALF TO GET INTO MY ROOM BECAUSE THE KEYS WOULDNT WORK SO THEY SWITCHED MY ROOMS, IF I LEFT ME ROOM IN THE MIDDLE OF THE DAY I COULDNT GET BACK IN SO I HAD TO KEEP GETTING KEYS MADE, THEN THEY KEPT MY ENTIRE DEPOSIT BECAUSE THE SERVICE DOGS I WAS TAKING BACK TO THEIR OWNERS WERE NOT MINE, IT WAS A TOTAL CRAP SHOW. HIGLY DO NOT RECCOMEND."

"Hotel seems pretty old. The rooms were run down. Bathtub had hair in it. Floors were soft in spots. Beds were clean. Staff was nice."

"I regret for staying here. I smelled Marijuana everywhere I went there.the room smelled old, I will never stay here again. I rather pay little more and staying somewhere else clean and safe."