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"BEST location for a hotel in Niagara Falls, NY; it is the closest to the American falls and to the Rainbow Bridge to cross to Canda. Staff is very friendly, rooms are very decent in size and the breakfast is really good. You can’t go wrong with this hotel, I recommend it!!! "

"The night we got in they had no shuttle from airport to hotel for whatever reason, we had to pay $15 from an airport taxi, was not offered a credit just a simple sorry. Room was clean smelled great. Very happy to see Dove toiletries. Breakfast was mediocre. "

"On the side entrance doors, cigarettes should be cleaned on a daily basis.. Cover blankets should be inspected monthly to remove stained ones within the room. "

"Overall, the place was nice, but my experience was disappointing. I went on a Monday and several amenities weren’t available—the hot tub was closed, the shuttle wasn’t running, and the club was closed. The pool wasn’t heated, so it was too cold to enjoy, and even the fire pit was off. For the price, I expected more to be available. It felt like there wasn’t much to do, which was frustrating"

"Parking is a little tricky. The hotel was very clean. Decent breakfast. Pleasant staff"

"Musty smell throughout the property and our room. Felt unsaved based on the people around the hotel. Felt like a real low budget hotel. "

"Water park and all restaurants are closed Monday-Wednesday. Which was not disclosed when we booked. We booked our stay for our sons birthday for the water park, so our overall experience was disappointed. "

"4 night stay worst one yet arcade half machine were broken or just taken money and not working ....had to go get towels mutliple times for the pool and was given the basket full of them like i worked there and am supposed to bring them down... people we went with also got locked out of there room and noby to fix it no maintenance guy.... room dirty and stained when we got there and the best part me and my son have bites like bed bugs i am covered in bites the day we left and found one later that day now have to worry about bringing them into my home ...worst stay ever and will be filling a complaint "

"Rooms especially bathrooms really run down. Shower was peeling, carpet is dirty and beds and Pillows are lumpy . Staff was very helpful and friendly will not stay again . "