Vegas Heights hotel guide. Boyd Gaming hotel in Vegas Heights, Las Vegas

"No heat system in room which was definitely needed during first two cold nights of our stay. Hotel Engineer was unable to help us because the hotel had REMOVED our room’s heating system. IT IS AGAINST THE LAW for a Las Vegas hotel room to lack a functional heating system. Nevada state regulations and local health district codes mandate that all guest rooms be equipped with systems capable of maintaining specific minimum temperatures during use."

"Didn’t like the fact you have to walk through the inside of the casino while people are actively smoking. Especially walking with younger kids. Should be a way to keep people from being exposed to the second hand smoke."

"Property was nice really liked there Casino and Atmosphere"

"Ok"

"Overall the hotel is nice and the rooms are clean and updated. Only downside was check in it took over 90 min to check in. They only had a few people at the front desk and no options to check in online or through a kiosk. I checked in at 3:00 and came back through the lobby at 11:00 pm and they still had a long line. This happened several days in a row so this is something they need to fix."

"👍"

"Great location. Beautifully appointed room. Excellent food at all the restaurants. Nice selection of bars, especially the piano bar. With all the guests, everywhere was clean & sparkling. The staff was very pleasant & accommodating. "

"Had a nice overall stay at the Luxor. It's a fairly good location on the Las Vegas strip, and has nice restaurants (like Diablos Cantina), and shows (Blue Man Group). The theming is fun as well. The general line for the customer service desk in the lobby, when we needed to request a different room, took a while - at least an hour. They were short staffed it seemed, at times having one representative available. But in the end, they were able to help us out and we were assigned another improved room. On two other occasions when we had questions, the customer service was poor - the staff had a condescending attitude. For instance, I explained my request to one staff member who directed me to the priority access line. When I got up to the counter, the representative said that in the future I needed to use the other line - but I explained that they had directed me here, but she seemed adamant it was my wrongdoing. On the other occasion, my partner had a simple question for the cashier and was given a nasty attitude from the staff member in return. So, there are certainly pros and cons about the Luxor. But overall it worked out for us, and the self-checkout was easy. The bed was pretty comfortable too, and the bath tub was nice to have in the room. Our room didn't have a fridge though."

"Our stay was absolutely wonderful and the service was top tier except for checkout. I was called to checkout but there was some confusion with the guest in front of me as to which front desk associate was helping who. I was forced to go back in line and made to wait some more which was confusing and embarrassing."