Warden hotel guide. Diamond Resorts hotel in Warden, Sheerness

"We stayed here for one night, and never again! On the surface the hotel looks clean and modern. However, don't expect a good night's sleep. We had an air conditioning machine humming for most of the night which meant I could not sleep. The reception team said they couldn't move us as the other rooms had the same noise, which was apparently the water purifier and was only going to be noisy during 3-4am. This noise was continuous from 2am until 5:30! So clearly they tell you anything to fob you off. I spoke to the "manager" in the morning and asked about he refund. He agreed this was warranted and asked me to email the owner. Not heard anything back from them so will have to do a chargeback if I want to see any of my money back. Please don't waste your money staying here."

"The room was clean and large. Pillows were great but I felt the mattress could have been a better quality. The staff were helpful and prompt in serving the customers. The breakfast was adequate. I would have liked to see a larger variety of fresh fruit salad. the bar staff were helpful. This hotel is great value for the price and I would book again or recommend to friends."

"Staff vwry friendly and room very clean"

"Room was ok. * Could have been cleaner (cobwebs on the light shades) * No bottled water in the room. * Only two teabags / no biscuits (like other hotels) Breakfast was ok * Buffet service - limited selection / machine coffee Desk staff - friendly and helpful"

"Everything was 5 stars "

"This was our 5th stay at this wonderful hotel, I cannot praise it enough, I just don't see a negative"

"Generally the standard of hygiene could be improved dramatically , just very dusty and dirty in certain areas. They just need to hoover the carpet more. We had a blocked sink and the water wasn’t very warm despite setting to maximum. I understand other guests had similar issues. Positives were - very friendly staff, comfy bed and oreo snacks were nice"

"Room cleaned everyday, very helpful staff"

"When we went to the dining room, many food was finished and they didn't add any new ones. So the continental breakfast menu was awfull.Also our choices for dinner weren't tasty. But Spa was excellent."