Hotel dekat Welwyn Roman Baths

"Lovely location. Appears to be lovely hotel set up. TERRIBLE customer service and staff. Drove 5 hours here after a paid for booking and recited email. Hotel had the confirmation and had double booked but decided to not call me but instead tell me on the evening of arrival. They said their manager would call me the next day to rectify the refund. One girl was helpful finding me a hotel twice the price 20 minutes away. The other guy working there, had a 'tough luck attitude.' I had to call a week...

"Difficult to get in. Outdated instructions. Staff appeared confused. 25 mins from arrival to getting to check in! Room was somewhat comfortable. "

"Ontbijt was goed. Personeel ochtendshift was goed personeel middagshift was minder en arrogant. Airco in kamer werkte niet. Telefoon in kamer ontbrak. Kamer was erg heet en niet te koelen met de geleverde ventilator. 1 van de 2 liften werkten in het geheel niet. Parkeren was alleen beschikbaar voor invaliden."

"We had a lovely stay at Tewinbury for our wedding anniversary. The room was beautiful, relaxing, and perfect for a special night away. The hot tub made the stay feel extra special, and the whole setting was peaceful. The staff were friendly and helpful, and we really appreciated the little touches that made our anniversary feel memorable. It was a short stay, but a very enjoyable one, and we would be happy to come back again."

"Had a good stay for two nights, quiet area which was good. Excellent breakfast options"

"Lovely hotel, great price, bed was comfortable. Breakfast was lovely one of the best we’ve had."

"Very comfortable, tastefully decorated room, appreciated the fully working air con. Food in the restaurant was excellent. Service great on check in and in the restaurant also. Highly recommended."

"Newer/renovated hotel. Everything was good, nothing great."

"Very clean and new place, excellent room and friendly staff. The,TV stopped working however ' no signal' at 9pm and never came online."

"We had a lovely stay at the hotel, always clean and friendly staff."

"Very clean rooms"

"Rubbish lighting in the bedrooms and not a very strong shower"

"Very close to airport- clean - nice and effective staff"

"Everything was great. The only issue we had was that someone upstairs above us has a shower at 3.45am and woke us up with the sound of the shower. I expect that is unusual though."

"The staff were very helpful and welcoming. Nice clean and plenty of room, room. Food was reasonably priced and very good. Parking was no problem."

"Helpful staff, efficient, clean, comfortable and welcoming. Fit for purpose, convient and inexpensive"

"Great hotel and location to train station Buffet breakfast was one of the best I have had"

"Breakfast was amazing!!"

"Breakfast was made fresh every morning. The room was nice and well equipped."

"Super helpful reception staff. Easy check in Great car park Restaurant - simple fare. Food and supermarkets nearby Amazing value 4 star for for 2 star cost."