Search Hotels Near West Creek Reservation, Cleveland

"Breakfast was. Ice . Room was comfortable "

"My son woke up with ants in his bed. The sink would back up when the water was turned on there was no breakfast set up when we arrived the was a water puddle in front of the entrance making it hard for our suitcases the building smelled like marijauna "

"My stay was exceptional "

"Hotel was great, clean, nice, friendly staff"

"Parking was nice and easy, hotel was very nice and clean. Staff were extremely polite & efficient. The only thing that bothered me, tremendously, was the loud elevator door. It sounded as if two pans were being rubbed and scrapped together every time the door opened and closed lol other than that everything was great! lol "

"Staff was nice I needed more towels and things and they came fast I had a problem with my id at check in but they helped me with everything my stay was a 7 or 8 out of 10 "

"Our room was filthy! And when I called to the front desk as soon as I noticed everything, I was told there was nothing that could be done. She stated, all rooms were booked and she would leave me a card with the managers information to speak with her on Tuesday! This was a Friday when we checked in. The woman on the phone was very nice and apologized for not being able to do anything. I took pictures of everything. They have the time to show they were taken within 20 minutes of us checking in. The next morning I showed the staff at the front desk the pictures when I went to get the card with managers name and number. They were disgusted! And stated “something should have been done yesterday when I called the front desk”. Long story short, nothing was ever done about it. I called multiple times to speak to the “manager” but was told no manager was there to handle my issue. Time and time again I left my name and phone number. And never received a call back. There were many rooms booked that weekend for our event we attend every year. And I can tell you none of us will ever stay there again!"

"When I got there, my room had no toilet paper and no remote control for the TV. Luckily, the front desk person was helpful. I was there for 4 nights. The heat was spotty (sometimes it worked but most of the time it didn't). I woke up freezing two of the mornings."

"The location needs to put some money into upgrading the property. So many things from previous stays that caused damage that need to be fixed. Start with paint! "