Search Hotels Near West Oaks Mall, Houston

"Never have towels Doesn’t serve actual breakfast but cereal and 2 choices of bagels Keep it hot as heck to the point staff even has to take frequent walks out of building in hope to catch a breeze. Needs lots of updates. Every ice machine was broken. Only one staff member (bald guy) at check in showed real hospitality the reason I extended my stay by one day. Ahmad not so much. Definitely not worth the price. Right across from an abandoned homeless ran Popeyes and yes they do make their way to this hotel and ask to go to the bathroom."

"The shower hot water kept running cold. The elevator and the hallway smell like piss. A loud odor of weed was present"

"Excellent and very clean friendly staff💯💯💯"

"A lot of traffic coming and going. Not a safe environment. "

"Clean room and good staff "

"Great experience!!!"

"I find it difficult to believe the number of 10/10 reviews for this property. When I first arrived, the initial impression was several mattresses sitting outside near the dumpster. If they’re being replaced, that’s understandable but it’s still not a great first look. Upon entering the lobby, there was a noticeable odor that extended all the way to the elevator area. That set the tone immediately. The room itself felt far below what I expected based on the reviews: more comparable to a budget roadside motel than a highly rated hotel. The ice machine on my floor was not working. I located one on the first floor that did dispense ice, but the pipes were exposed and water was continuously draining from them. Taking the stairs back up, I saw additional mattresses and bed frames stored near the stairwell area, which raised further concerns about the overall condition and upkeep of the property. I booked this stay specifically because of the overwhelmingly positive reviews. My experience did not align with that rating at all. After checking in, I attempted to leave but was told the stay was non-refundable. This review is simply an honest account of what I experienced. If you’re booking based on 10/10 expectations, just be aware that your experience may differ significantly."

"Clean room 👍"

"Front desk not polite not courteous no manners no customer service room ugly smelly "