The hotel staff were very friendly upon check in and got our requested crib up quickly. However it was 10pm before we finally got our extra pillow (7 hours after originally requested). The hotel is pretty dated, the floor was very uneven in places and the bed was a basic uncomfortable spring mattress. Our window was cracked open about an inch when we got there (2nd story, no screen and safety was broken). The noise level was good though and the pool was good.