4/10 Poor
ELAINE
Travelled with partner
20 May 2024
Liked: Cleanliness
Beautiful historic building with an abundance of character and charm. Looked a little tired in parts. We stayed in a feature room with four poster bed. We arrived later than planned at 23:20, although we had made the staff aware of this at the time of booking and on the day of arrival - whilst being shown to the room, my husband asked the barman (we had to pass the bar on route to the bedroom) if he could order a drink and the barman informed him that the bar had just closed! The bathroom was spacious although there were cobwebs around the window furnishings. It can happen in and old property, however, we also found a suit carrier in the wardrobe which had been left by a previous guest. There is a lot to like about the hotel and the lovely setting, however, the breakfast really does let this hotel down. The overall standard of catering was inadequate. The hot food wasn't hot and looked unappealing. Sadly, we failed to enjoy the 'dining indulgence' the hotel claims to offer. Little details such as pepper pots were nowhere to be seen. When we asked for pepper, the pot brought to us was empty. We then had to take this to the server and ask for another one. Odd cups that didn't match! General attention to detail, lack of visible leadership and disappointing breakfast - we brought this to the attention of the Reception staff upon check-out and then followed up with an email complaint and telephone call....no response to date, hence this review.
ELAINE
Stayed 1 night in May 2024