Allendale hotel guide. Empire Hotel Group hotel in Allendale, New Jersey

"We had issues with housekeeping the entire stay. When we checked in, i discussed our needs with the young lady. We did not require the beds being made or shower cleaned. We needed fresh towels every day as we were exhibitors at the Lyndhurst Mansion craft show. We were instructed to leave the towels outside our room and the trash. No towels were ever put in our rooms. When we we returned late at night (after 8pm) i had to go back down and get fresh towels all 3 days of our stay. Poor messaging on her part. The young lady who was stuck with our complaint was wonderful and overwhelmed and there were many people complaining about issues in front of me Every Night."

"Parking was a hassle with the parking lots closest to the property used as valet parking where the hotel guests had to park far from hotel."

"Lovely sized room. Staff very helpful. Room service every day with clean fresh towels. The only thing missing for me was a kettle to make a cup of tea although there was a coffee machine. The air conditioner worked well."

"Stayed in room 249, there was a loud banging noise that kept waking me up thru the night. I was not happy. And the ceiling near the bathroom, looked like it was repaired by a blind man. C’mon you can do better! "

"No cafe machine in the room, very small fridge, No microwave"

"Great upper west location. Room was very disappointing. Not even a mini fridge , very weak WiFi and streaming of TV."

"This is a five star hotel in the Bronx. If you are driving, there a limited number of free gated guest parking on a first come first serve basis, which was a pleasant surprise to me since I was already prepared to pay for parking in a 3rd party garage. I loved this place."

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"Luke warm showers after waking in nyc all day. Broken tv in the main bedroom. Toilet was clogging when flushing every time. Pull out bed was very stained and they did not have any covers for it or extra pillows for my kids. Pool was closed, we booked it for the pool. Kids are disappointed. The staff was friendly but did not help with any issues, besides offer too change rooms at 1am but said there could be a chance the water in that room would be the same way. He was very nice, it was just very disapointing. The breakfast was large and decent. The rooms were pretty quiet, there was a screaming baby next door that i didn't hear until i opened the door to the hall. They was a bus stop right in front of the place, so that was awesome. Just a miserable experience with the luke warm shower after a long day in the city. "