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Ulasan untuk Travellers Point Hotel

3.5 out of 5
Travellers Point Hotel
Vaitele Street, Apia

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 27 dari 62 ulasan" "
Penilaian 8 - Bagus. 18 dari 62 ulasan" "
Penilaian 6 - Cukup Baik. 13 dari 62 ulasan" "
Penilaian 4 - Buruk. 3 dari 62 ulasan" "
Penilaian 2 - Sangat Buruk. 1 dari 62 ulasan" "

8,2/10

Kebersihan

8,6/10

Staf & layanan

8,6/10

Fasilitas

7,8/10

Kondisi & fasilitas properti

Ulasan

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Staf & layanan
Staff were excellent Property needs upgrading .........,
Menginap 4 malam pada bulan Maret 2020
Tanggapan dari Front Office pada tanggal 5 Mei 2020
Thank you for your feedback.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas
Tidak Disukai: Staf & layanan
Property was good, solid 3 star. Staff customer service was poor from the young girls in the restaurant. The girls never smiled always grouchy when requesting a drink or food. They definitely need training. Lina was really nice. Definitely made our stay more comfortable. Simple things like smiling and checking to see if we were ok went such a long way. Another lady that was there during breakfast time is nice, friendly and helpful as well. The manager was helpful too, changed our rooms when the air conditioning was not working. Food was perfect. Would recommend to others :)
Menginap 4 malam pada bulan November 2019
Tanggapan dari Reservations pada tanggal 19 Nov 2019
Thank you for your feedback. Best for the rest of 2019.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2019
Tanggapan dari Reservations pada tanggal 19 Nov 2019
Thank you

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had a very quite stay at Travelers Point. We stayed in the superior room. It was small but it was just right for two people, the queen size bed was very comfortable, and the AC worked well. The pool was very well kept, and all around the premises was very clean.
Menginap 2 malam pada bulan November 2019
Tanggapan dari Reservations pada tanggal 19 Nov 2019
Thank you for your feedback, greatly appreciated. Best for the rest of 2019.

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Staf & layanan
Everything is ok except the weekend, because it was very noisy until 1 o'clock midnight.
Menginap 7 malam pada bulan Oktober 2019
Tanggapan dari Reservations pada tanggal 19 Nov 2019
Thank you for your feedback. Sorry about the noise due to late rugby world cup semifinal. Hope you enjoyed your stay otherwise. Best for the rest of 2019.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was just perfect!!!!! Service was good,breakfast was just spot on time,the view from my room was just great!
Menginap 2 malam pada bulan Oktober 2019
Tanggapan dari Reservations pada tanggal 19 Nov 2019
We are glad you enjoyed your stay. Thank you for your feedback. Best for the rest of 2019.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Oktober 2019
Tanggapan dari Reservations pada tanggal 19 Nov 2019
Thank you

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great service! We arrived late and they checked us in and we were still able to get food from the kitchen. This was sooo gratefully received after a long day of travel!
Menginap 1 malam pada bulan Oktober 2019
Tanggapan dari Reservations pada tanggal 19 Nov 2019
Thank you for your feedback. Best for the rest of 2019.

10/10 Sangat Bagus

Etelagi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
We've stayed at many hotels in other countries and Travellers Point has been the most welcoming and hospitable place to stay. The staff and customer service is exceptional, always been greeted with a smile. It's a fabulous place to stay for families. It's not a 5-star hotel in regards to the rooms etc. but the service far outweighs everything else. Thank you Tuala and Sarona as well as your staff for making our Papa's 80th Birthday a memorable one.
Menginap 2 malam pada bulan Juli 2019
Tanggapan dari Reservations pada tanggal 19 Okt 2019
Thank you Etelagi for your very positive review. Wishing you and family good health for the rest of the year.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas
Our family thoroughly enjoyed our time here. The staff and management are the best. Nothing was too much trouble. Breakfast was magnificent! Love the pancakes and jam sauce. This place is not flash, so dont go expecting 5 star amenities when you only pay for 3 or 4 star. BUT. This place is comfortable. Great atmosphere, and wonderful service. Thoroughly recommend.
Menginap 4 malam pada bulan September 2019
Tanggapan dari Reservations pada tanggal 19 Okt 2019
Thank you for your realistic feedback which we greatly appreciate. Best for the rest of 2019.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan, kondisi & fasilitas properti
Great for short stay, preferred regular towel changes as they didnt replace the hand towel and bath mat when they cleaned room. Facilities and parking were good, they over charged early check in fee, paid more then what i paid for a nights accomodation to check in approx 4hrs early and room was ready. Friendly staff. Great pool.
Menginap 2 malam pada bulan September 2019
Tanggapan dari Reservations pada tanggal 19 Okt 2019
Thank your for your review. Early check in is as per our normal policy and rates. Your room rate booked was a special promotional rate hence why you are implying overcharge. Towels are changed every 3 days unless dirty towels are placed on floor. Rooms are serviced daily. These are policies as advertised. Hope you had a comfortable stay. Thank you.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I loved my room. Room no2! Thank you for looking after me. My only concern was the pool and families with kids. There is no safety gate around the pool since it's a inground pool. What if? Anyways, my aircon needs a little twitching as it tends to be loud at times
Menginap 6 malam pada bulan September 2019
Tanggapan dari reservations pada tanggal 27 Sep 2019
thank you for your feedback which is appreciated

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Really handy to the town and surrounding areas for good food restraunts.
Menginap 2 malam pada bulan Agustus 2019
Tanggapan dari Reservations pada tanggal 7 Sep 2019
Thank you

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Beautiful Pool. Free Cultural night. Free Breakfast
Menginap 2 malam pada bulan Agustus 2019
Tanggapan dari Reservations pada tanggal 4 Sep 2019
Thank you, appreciate your feedback

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Agustus 2019
Tanggapan dari Reservations pada tanggal 4 Sep 2019
Thank you appreciate your response

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Such good value for the price. Really enjoyed my stay and would come back
Menginap 5 malam pada bulan Agustus 2019
Tanggapan dari Reservations pada tanggal 4 Sep 2019
Thank you, appreciate your response.

10/10 Sangat Bagus

Pratap, Auckland Newzealand

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was there the way they have mentioned on website. Staff were really friendly and supportive. Beautiful environment. Would love to come back and stay over again.
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari Reservations Team pada tanggal 8 Agu 2019
Thank you for taking the time to provide feedback.

6/10 Cukup Baik

Jackie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel was far enough from town for us to enjoy some privacy and quiet.
Menginap 3 malam pada bulan Juli 2019
Tanggapan dari Reservations pada tanggal 15 Jul 2019
Thank you for your feedback.

10/10 Sangat Bagus

Christine

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stayed here and definitely recommend it! Surroundings are beautiful as well as this hotel
Menginap 2 malam pada bulan Juni 2019
Tanggapan dari Reservations pada tanggal 25 Jun 2019
Thank you for your feedback. Best regards from the team at Travellers Point Hotel

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, kenyamanan kamar
Tidak Disukai: Staf & layanan
Not what i expected
Breakfast was not what i expected and you rarely see any staff nor the front counter.
Menginap 1 malam pada bulan Juni 2019
Tanggapan dari Reservations Team pada tanggal 24 Jun 2019
Thank you.

10/10 Sangat Bagus

Sophie, Australia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stayed here for one night only. Great budget accommodation. Very clean and tidy. Bought lunch and dinner from restaurant - excellent food and very reasonably priced. Highly recommended
Menginap 1 malam pada bulan Juni 2019
Tanggapan dari Reservations Team pada tanggal 19 Jun 2019
Thank you

10/10 Sangat Bagus

MARGRETT

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
AWESOME PLACE TO STAY
I booked two rooms, one for myself and the other for a family member, loved my first time at Travellers Point, hence why I booked again, I did check out a day early, but that was fine with me, always a pleasure seeing the lovely staff who served us first time round.
Menginap 3 malam pada bulan Mei 2019
Tanggapan dari Reservations Team pada tanggal 11 Jun 2019
Thank you Margrett. Appreciate your ongoing support.

10/10 Sangat Bagus

MARGRETT

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Place to be
Stayed here before and I loved it, loved it how the owner and some of the staff remembered me and my partner from the last time, I booked two rooms and both rooms were to our expectations and the face we could have an early morning swim as well, staff members catered to our needs and dinner at Travellers Point was also the bomb. Fa’afetai Lava Travellers Point will be seeing you again.
Menginap 2 malam pada bulan Mei 2019
Tanggapan dari Reservations Team pada tanggal 5 Jun 2019
Thank you Margrett, appreciate your feedback and appreciation of our service. Thank you for your continuous support.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 6 malam pada bulan April 2019
Tanggapan dari Reservations pada tanggal 15 Mei 2019
Thank you

4/10 Buruk

Traveler terverifikasi

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Nothing very run down poor selection foe breakfast
Menginap 5 malam pada bulan April 2019
Tanggapan dari reservations pada tanggal 5 Mei 2019
Thank you

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Since it was my first time on the premises, I like the rooms and everything in the room, accept for the shower, too small to even bend down to wash my feet. the front desk area was too hot when we checked in and throughout the whole time we stayed at your hotel; the most sad part I didn't like is your hotel area near the pool and restaurant had too many down steps but not flat all around the swimming pool. My brother in law that traveled with me and my sister almost got into a fall accident in the pool near the kitchen and the entrance way towards the rooms and the waiting room due to too many down steps and not enough light there in the night. it's okay if it was daylight, but he missed the step cause he didn't see that there was a down step b4 walking on pass the kitchen making his way to your restaurant or the bar area. I thought that area was too dangerous cause if me and my sister didn't catch him when he slipped, he would have fall right into the pool. So, need more light back there and need to flat all that area, plus that back side is all woods and slippery when rain, and it rain the second day we were there. I like all your food and drinks.
Menginap 3 malam pada bulan April 2019
Tanggapan dari Reservations pada tanggal 30 Apr 2019
Thank you Hana for your feedback which we really appreciate. We are now addressing the matters raised relating to steps as a priority to ensure guests are safe and secured. Our showers are normal size. Thank you once again.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
very courteous and accommodating staff..place was decent...food was good!
Menginap 1 malam pada bulan April 2019
Tanggapan dari Reservations Team pada tanggal 13 Apr 2019
Thank you for your feedback which is appreciated. Staff will be informed of positive feedback. We look forward to hosting you again.

10/10 Sangat Bagus

MARGRETT

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Amazing place to stay
Enjoyed the two days that we both stayed at Travellers Point Hotel, our room was clean, I was greeted upon arrival, the hotel amenities were beautiful, love the location, as most hotels/resorts would be almost next to each-other, whereas Travellers Point they stood alone, so not that much loudness around. We made the choice to eat in and the food was beautiful, the prices was affordable and the service from the bar and cooks was amazing. We will be booking again with Travellers Point Hotel for my birthday in June 2019 so its worth the stay. Its a shame I didn't get to meet the owners, cause the service provided by these employee's was above and beyond. Fa'afetai Lava Travellers Point Hotel, Seki a Samoa.
Menginap 2 malam pada bulan Maret 2019
Tanggapan dari Management pada tanggal 1 Apr 2019
Talofa Margrett, Thank you for your extensive feedback which is appreciated. We look forward to hosting you again and hopefully celebrate your birthday. Best regards, Reservations Team

8/10 Bagus

Peter

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Just one night
Just needed a night in Apia before flying out the next day. Hotel is simple but Ok, and staff were very helpful
Menginap 1 malam pada bulan Desember 2018
Tanggapan dari Reservations Team pada tanggal 6 Jan 2019
Thank you Peter

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location and great hosts! Very nice and helpful.
Menginap 1 malam pada bulan Desember 2018
Tanggapan dari Reservations Team pada tanggal 5 Jan 2019
Thank you for your review.

8/10 Bagus

Aigaelua

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Comfortable
It was good, the bed and the room was comfortable and the breakfast was nice also the people serving the breakfast every morning they were so friendly. It was our first time and we enjoyed staying there. The only down part was the towel it had some kinda yellowish stains on it and there was no microwave but everything was perfect thank you so much for having us. We’ll come stay there again if we have the chance to visit Samoa again. Thank you very much. GOD BLESS
Menginap 3 malam pada bulan Desember 2018
Tanggapan dari Reservations Team pada tanggal 31 Des 2018
Thank you for your feedback. We look forward to seeing you again. Happy New Year.

8/10 Bagus

Clare

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Located on the boarder of the CBD which is great, close to everything but also easy to access without getting caught in the CBD traffic. Our rooms were located next to the pool, bar/restaurant area. Can be very noisy in the evening with work parties, live band etc. definitely not a place for light sleepers. Hard to find parking late afternoon through to the evenings due to customers coming to the bar/restaurant. Service and staff was fantastic, and food was amazing. Rooms were simple and had all the necessities and spacious, however if you were based on the bottom level you would hear all the noise from upstairs.
Menginap 3 malam pada bulan Desember 2018
Tanggapan dari Reservations Team pada tanggal 11 Des 2018
Thank you Clare for your feedback which is appreciated.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2018
Tanggapan dari Reservations Team pada tanggal 31 Okt 2018
Thank you

10/10 Sangat Bagus

chris

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
August 2018
Had a great stay at Travellers Point (13 nights). Great to have breakfast included, which was cornflakes, weet -bix along with pancakes (coconut jam spread 👍)most mornings, other surprises too, and fruit. The meals in the bar were also very good, and price wise too. Love the open air bar, by the swimming pool. The owners, and staff were all very friendly, and helpful . The location was fine for us handy to have a bank, and taxi service just a few doors away. Good size room, comfy and clean excellent air conditioning.And the price of the room was good too. I'm sure we will be back 👍
Menginap 13 malam pada bulan Agustus 2018
Tanggapan dari Reservations Team pada tanggal 29 Sep 2018
Thank you Chris for your comprehensive feedback. We strive to improve our service and facilities and its the positive feedback from guests like yourself which inform us of how we are doing. We look forward to seeing you again. Ia manuia.

10/10 Sangat Bagus

Steve, auckland

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
I really liked staying with Joe and Serona, They and their staff make you feel very welcome and also the service with the smile is really appreciated. The location is good and the area is quiet and the music from the local church is beautiful. The bar prices are very reasonable and maybe a little bit too cheap, Joe's music is also very good and I enjoyed my evenings with various people enjoying the experience!
Menginap 6 malam pada bulan Juni 2018
Tanggapan dari Reservations Team pada tanggal 7 Jul 2018
Thank you Steve for your feedback which we appreciate. Feedback about bar prices will be considered but it is a bonus in any event for more consumption! Great to have you stay with us.

6/10 Cukup Baik

Traveler terverifikasi

Very basic hotel
I very basic place with good things and bad things! Clean and basic room with air con and fridge. The staff could have been much better in almost everything! Also the tried to charge us 120 tala more to our room bill for stuff we didn't eat and drink so be alert for that! Also dirty pool and a lot of mosquitoes in resturant! Breakfast was good!
Menginap 14 malam pada bulan Mei 2018
Tanggapan dari Reservations Team pada tanggal 25 Jun 2018
Thank you Anonymous for your feedback. Our pool is regularly maintained and cleaned. It would have been preferred to raise any concerns while in-house so that we may ensure your stay is comfortable. Mosquitoes is part of being in the tropics. We have insect repellant available at the bar for guests to use. Your bill is presented for review and any disputes are addressed. We ensure all charges are checked with signed dockets to avoid any charges not incurred by guests charged wrongly. We will definitely look at these matters to ensure guests comfort and satisfaction.

10/10 Sangat Bagus

Solo Dee, Honiara

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The perfect getwaway in Apia. Not too far from the main city..for the perfect price!
Menginap 6 malam pada bulan April 2018
Tanggapan dari Reservations pada tanggal 6 Mei 2018
Thank you Solo Dee.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
FANTASTIC
Tanggapan dari Reservations pada tanggal 4 Mei 2018
Thank you

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Comfortable stay of two nights. air conditioning was definitely needed on the first night
Menginap 2 malam pada bulan April 2018
Tanggapan dari Reservations pada tanggal 4 Mei 2018
Thank you for your feedback.

6/10 Cukup Baik

andrew, akld, nz

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Comfortable hotel close to Apia
Just a quick stay while doing family business in Sa. Hotel a good base for access to markets shops transport T$3/5 to town or walk in 15, comfortable facilities - pools bar dj ok food and under twenty guest units so not crowded. Very helpful and friendly staff
Menginap 5 malam pada bulan Maret 2018
Tanggapan dari Reservations pada tanggal 5 Apr 2018
Thank you Andrew for your feedback.

6/10 Cukup Baik

Traveler terverifikasi

On check out I was told that I had not reserved the night I stayed. I wasn't too impressed. Having to show evidence that the night was definitely booked. In future, if there was an issue and the hotel had seen that I had not checked out on the correct date, I would've like to be notified just for my convenience and my reassurance.
Menginap 1 malam pada bulan Maret 2018
Tanggapan dari Reservations pada tanggal 5 Apr 2018
This must be an inadvertent oversight on our part and we apologise for that. Hope your stay was comfortable otherwise.

8/10 Bagus

Ben

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Ben
Although on a main road the very helpful owners generally only rent the rooms in back, which are very nice, and the property has a nice pool adjacent to its' restaurant and lounge area. I stayed here twice as the rate is very reasonable if you book on the hotels.com website, and the hotel offers airport shuttle to the main international airport at half the price of a taxi. It is located very close to the airport for the half hour flight to American Samoa, although about an hour from the main international airport.
Tanggapan dari Reservations Team pada tanggal 5 Apr 2018
Thank you Ben for your feedback which is appreciated. We strive to improve our service and facilities and we rely heavily on feedback from guests to inform our activities.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
快適ですが朝食に工夫を。
快適に過ごせました。 ですが、朝食のメニューが乏しく、折角、料理が美味しいのでそれを朝食でも味わいたいです。
Menginap 4 malam pada bulan Maret 2018
Tanggapan dari Reservations Team pada tanggal 5 Apr 2018
Translation obtained: I was able to spend comfortably. However, the breakfast menu is poor, and the food is delicious, so I would like to taste it even at breakfast. It appears the feedback meant the stay was comfortable and food was delicious. The feedback on menu being poor seems contradictory. Thank you for your feedback which is appreciated.

4/10 Buruk

Tash, Auckland NZ

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
No warm welcome at this Hotel
Our flight was delayed so we arrived at about 10.30pm. There was a sin on the door to go into the restaurant as the office was closed but the restaurant was closed too. Fortunately our shuttle driver spoke to someone sitting outside and after a bit of a debate he reluctantly went inside to find someone. After about 10 mins in the pouring rain I walked through the hotel out of the rain... We were then ushered outside and upstairs to our room. When we enquirer about food we were told sorry kitchen is closed. We weren't even left some milk for a hot drink although we did get a cold water each. Our bed was adequate but small with minimal furnishings. In the morning we went downstairs for breakfast and the hosts were sitting at an adjoining table. They didn't even acknowledge us. The breakfast was Samoan with pancake and fruit... It was fresh and filled the gap. As an overnight stop it was ok but I wouldn't go back nor would I stay for more than one night.
Menginap 1 malam pada bulan Februari 2018
Tanggapan dari Reservations Team pada tanggal 5 Apr 2018
Thank you Tash for your detailed feedback which we appreciate. A few misunderstandings or shortcomings can be resolved through communication. We respect guests and prefer to give them space, at the same time we acknowledge them we feel it is appropriate.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kebersihan
When we first arrived it was good especially having air condition was a big plus, the food and customer service was great, but with our room not been clean and service for 3 days was a big disappointment that I have to asked for my room to be service, we moved the beds to be put together to make one big bed and there was a lady underwear under the bed who knows how long ita been there, and under the beds were discussting we ran out of toilet papers kept asking for some more and another thing was the swimming pool so dirty we still use it but never seen it cleaned, big thanks to Lalokava and Joicy for making our stay a little better when they found out our room hasnt been cleaned they got into it right away thank you
Tanggapan dari Reservations Team pada tanggal 4 Mei 2018
Thank you for your feedback. You raised this matter with us at check out and we offered you an apology. We believe we also offered you a discount in our effort to remedy the situation (we cant confirm because of your anonymous feedback). We also immediately addressed with responsible staff.

4/10 Buruk

Jose

Dissapointed
I was disappointed after seeing the hotel through internet plus some of the services weren't working, the Wi-Fi that the hotel offers didn't work and you have to pay for it, the TV had really bad reception and only around 3 or 4 channels were available (with not so good reception), the room looked better and bigger through the photos (I guess this can be tricky), the information about the hotel said it had shuttle service but it isn't really a shuttle service when you have to pay for it right? Also, I stayed on a Friday and they had a musician playing from 7 until around 10:30 or 11:00pm, it was a bit noisy and I couldn't sleep. Anyway, my experience in this hotel wasn't good, I wouldn't use it again.
Tanggapan dari Management pada tanggal 27 Mei 2017
Dear Jose, Thank you for your feedback. We will look into the matters raised in order to improve our facilities. The shuttle and wifi services are not free as advertised. We have live music on Friday but finishes at 11pm. Thank you once again.

10/10 Sangat Bagus

Peter, california

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The hotel was great. Close to downtown.
The staff and ambiance was outstanding. A great starting point for exploring the island. It had everything I needed. Shopping close by. I ate my meals there. They even did my laundry. All very attentive to my needs. Felt like family by the time I left. The owner even invited me for breakfast on the day I left. Can't say enuf about this place. I started missing it the day I left!

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Beautiful hotel
We had so much fun while staying here. The staff are super friendly and we enjoyed coming home to a place that was clean and fun. Highly recommended
Tanggapan dari Reservations pada tanggal 30 Jan 2017
Dear Guest(s), Thank you for your feedback. We strive to improve our facilities and services for our guests comfort and enjoyment. We hope you will stay with us again.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan
Executive Suite?
Arrived Sunday afternoon. Hot! Front office door was locked. Finally found girl and was checked in. Room was hot but finally cool after having the air con on. According to the photo's on-line I expected an executive suite but without the executive flare? Anyhow, the room was okay, phone service terrible, shower very nice (water--hot/cold) and bathroom okay. Environment safe and the staff are very helpful. Easy to get around via taxi to market place and stores. I didn't think the beds were premium as stated but doable. All in all, I rate it a 5 out of 10--Average.
Tanggapan dari Reservations pada tanggal 30 Jan 2017
Dear Valuable Guest(s), Your feedback is important to us as a 'check-point'. We value your review and definitely look at how we can improve where we can to ensure guests are comfortable and have an enjoyable stay. Kind regards, Reservations

6/10 Cukup Baik

Serena

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Overall, a good place to stay.
Friendly helpful staff. Nice breakfast. If you don't like traffic noise, don't get a room facing the main road. Air conditioner in room 13 couldn't get the room cool enough when the sun was shining. Ok at night though. Phone system is old fashioned. No free wifi. There was noisy building work near the pool but that was just bad luck. TV has bad reception from indoor aerial only. Would stay here again but in a room further back.
Tanggapan dari General Manager pada tanggal 30 Jan 2017
already sent response