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"The Westin San Jose is set in a beautiful old building that is just stunning. It was located close many restaurants and museums, so great location. "

"Easy and clean "

"Dirty, "

"Rooms are mediocre. Staff is kind of dry."

"From check in till check out everything was pleasant. The staff was super friendly and was genuinely ready to assist me with whatever my need were. I got a birthday surprise (wine and cookies) because I mentioned my reason for the stay. They told me I could have called ahead so if you have a birthday when booking please mention it so you can get a room treat. The Saltwood restaurant has a great happy hour. I didn't care for the room service breakfast meals but that doesn't take away my feelings about the resort overall. Everything was lovely and I would recommend this place for a solo trip, couples trip, girls stay in etc. Grateful to have had the opportunity to stay at the Sanctuary. The name speaks for itself. Go check them out! "

"This place was magic. It was beautiful, clean and perfect location. Staff was helpful and amenities are amazing. I would stay here again 1000%."

"Upon arrival, the service started off well. The gentleman at the front desk informed me that if I became a member, I would be able to check in early and receive free parking. Based on that, I decided to sign up. I was given a parking pass and we dropped our belongings off in the room before heading out to the board walk. First impression of room wasn’t delightful but we were in a rush. When we returned later that evening, I was able to examine it more closely—and that’s when things changed. The room did not feel clean at all. There were what appeared to be ketchup or possibly blood stains on the wall, along with noticeable dirt marks. Even worse, we found a gummy bear in the bed, which made it clear that the sheets had not been properly changed. That completely turned me off. I felt uncomfortable the entire night and barely got any sleep. Bracelet in chair. I brought my concerns to the front desk. Initially, I was offered free parking, which I already had, along with a $40 breakfast credit since I had become a member. Eventually, they refunded half of my stay, which I appreciated. However, I later realized that I was still charged for parking—despite being told it would be free. The hotel’s entrance and overall appearance are nice, but the cleanliness of the room was unacceptable. It honestly feels like the cleaning service needs to be reevaluated. There needs to be more pride taken in maintaining the rooms. At this point, I don’t feel like going through the hassle of cal"

"Amiable and helpful front desk person."

"The room didn’t have a microwave, which was inconvenient since we were traveling with a small kid. The room smelled really bad—like someone had been smoking there before us. Parking should be free. Overall, not the vibe I expect from Hilton. But the staff was friendly."