Hotel Los Héroes

3.0 star property
This mountain retreat balances tranquility with authentic local flavors, while the outdoor pool provides the perfect vantage point for soaking in scenic views

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Hotel Los Héroes offers a serene mountain escape. Guests enjoy a locally-sourced breakfast before relaxing poolside, exploring the gardens, or dining at one of the two unique on-site restaurants.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Housekeeping
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Policies

Check-in

Check-in start time: 7 AM; check-in end time: 9 PM

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:30 AM - 5 PM

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

This property doesn't offer after-hours check-in

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Los Héroes have a pool?

Yes, this property has an outdoor pool.

Is Hotel Los Héroes pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Los Héroes?

Self-parking is free at this property.

What time is check-in at Hotel Los Héroes?

Check-in start time: 7 AM; check-in end time: 9 PM. After-hours check-in is not available.

What time is check-out at Hotel Los Héroes?

Checkout is at noon.

Where is Hotel Los Héroes located?

Situated in a national park, this hotel is 0.1 mi (0.2 km) from Lake Arenal and within 12 miles (20 km) of Arenal Volcano National Park and Mistico Arenal Hanging Bridges Park. Wellness Park Costa Rica and Cavernas de Venado are also within 12 miles (20 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.0

Cleanliness

8.0

Location

9.8

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 4 out of 8 reviews
Rating 8 - Good. 4 out of 8 reviews
Rating 6 - Okay. 0 out of 8 reviews
Rating 4 - Poor. 0 out of 8 reviews
Rating 2 - Terrible. 0 out of 8 reviews

Reviews

Verified

10/10 Excellent

Willy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
food,service,friendly owner,clean bathrooms good caffee
Stayed 8 nights in Feb 2020
Verified

8/10 Good

Ticos24

Liked: Staff & service, amenities
Un pedacito de Suiza en Costa Rica, el paisaje es precioso, combinación de montaña y lago. La fachada del hotel y el restaurante del edificio principal están decorados con encanto. Personal súper amable, servicio muy personalizado, siempre con una sonrisa y pendientes de que estés bien atendido. Estábamos de aniversario y tuvieron un muy lindo detalle, nos dejaron una botella de un espumante delicioso en la habitación. Nos sorprendió gratamente. Detalles a mejorar: el mantenimiento general. Las habitaciones son pequeñas y requieren ser renovadas, que se vean más cuidadas. Los horarios del recorrido en tren muy limitados, área de los puentes en arco con zacate muy alto (lo que le resta encanto). Restaurante Rondorama parece abandonado, sin decoración, se ve hasta sucio. Mil veces más bonito el restaurante del edificio principal. Menú muy limitado, pocas opciones.
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Esta propiedad es muy bonita , es un lugar para descansar, la vista al lago es hermosa
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

MARTAELENAARCE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un concepto muy diferente, un lugar ideal para el descanso y para disfrutar de la maravillosa vista al lago Arenal. El diseño del hotel es encantador, la iglesia, lechería, el viaje en trencito, el restaurante giratorio, etc. La alimentación está buena pero incluiría un poco más de opciones en el menú, aunque no está mal. Considero que le falta un poco de "cariño" al recorte de las zonas verdes, ví el monte muy alto en especial hacia el rest. giratorio. El rest. giratorio lo ví un poco descuidado y es un lugar espectacular, con una vista preciosa y podrían sacarle más provecho. Son detalles pero el lugar me pareció divino y deseo volver.
Stayed 1 night in Jun 2019
Verified

8/10 Good

Adriana

Liked: Cleanliness, staff & service, room comfort

I recommend Hotel Los Heroes

The hotel has a very good service, good food, and the most amazing view of the lake. My only recommendation is to update the infrastructure a little bit. Some door handles not in good shape.
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

FabiánQuesada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La vista del restaurante 360, simplemente espectacular.
Stayed 3 nights in Dec 2018
Verified

8/10 Good

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Verified

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2019