Verified
10/10 Excellent
Willy
21 Feb 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Willy
Stayed 8 nights in Feb 2020
Hotel Los Héroes
3.0 star property
This mountain retreat balances tranquility with authentic local flavors, while the outdoor pool provides the perfect vantage point for soaking in scenic views
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Photo gallery for Hotel Los Héroes
Hotel Los Héroes offers a serene mountain escape. Guests enjoy a locally-sourced breakfast before relaxing poolside, exploring the gardens, or dining at one of the two unique on-site restaurants.
Reviews
9.09.0 out of 10
Wonderful
Popular amenities
- Pool
- Breakfast included
- Parking included
- Free Wi-Fi
- Restaurant
- Housekeeping
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Policies
Check-in
Check-in start time: 7 AM; check-in end time: 9 PM
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
The front desk is open daily from 8:30 AM - 5 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Front desk (limited hours)
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Cots (infant beds) are not available
Payment types at the property
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
We should mention
This property does not have any lifts
No pets and no service animals are allowed at this property
Frequently asked questions
Does Hotel Los Héroes have a pool?
Yes, this property has an outdoor pool.
Is Hotel Los Héroes pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Los Héroes?
Self-parking is free at this property.
What time is check-in at Hotel Los Héroes?
Check-in start time: 7 AM; check-in end time: 9 PM. After-hours check-in is not available.
What time is check-out at Hotel Los Héroes?
Checkout is at noon.
Where is Hotel Los Héroes located?
Situated in a national park, this hotel is 0.1 mi (0.2 km) from Lake Arenal and within 12 miles (20 km) of Arenal Volcano National Park and Mistico Arenal Hanging Bridges Park. Wellness Park Costa Rica and Cavernas de Venado are also within 12 miles (20 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0
Cleanliness
8.0
Location
9.8
Staff & service
7.8
Property conditions & facilities
Rating 10 - Excellent. 4 out of 8 reviews
10 - Excellent
4
Rating 8 - Good. 4 out of 8 reviews
8 - Good
4
Rating 6 - Okay. 0 out of 8 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 8 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 8 reviews
2 - Terrible
0
Reviews
Verified
8/10 Good
Ticos24
17 Nov 2019
Liked: Staff & service, amenities
Un pedacito de Suiza en Costa Rica, el paisaje es precioso, combinación de montaña y lago. La fachada del hotel y el restaurante del edificio principal están decorados con encanto. Personal súper amable, servicio muy personalizado, siempre con una sonrisa y pendientes de que estés bien atendido. Estábamos de aniversario y tuvieron un muy lindo detalle, nos dejaron una botella de un espumante delicioso en la habitación. Nos sorprendió gratamente.
Detalles a mejorar: el mantenimiento general. Las habitaciones son pequeñas y requieren ser renovadas, que se vean más cuidadas. Los horarios del recorrido en tren muy limitados, área de los puentes en arco con zacate muy alto (lo que le resta encanto). Restaurante Rondorama parece abandonado, sin decoración, se ve hasta sucio. Mil veces más bonito el restaurante del edificio principal. Menú muy limitado, pocas opciones.
Ticos24
Stayed 1 night in Nov 2019
Verified
10/10 Excellent
Verified traveller
13 Jul 2019
Liked: Cleanliness, staff & service, property conditions & facilities
Esta propiedad es muy bonita , es un lugar para descansar, la vista al lago es hermosa
Verified traveller
Stayed 1 night in Jul 2019
Verified
10/10 Excellent
MARTAELENAARCE
28 Jun 2019
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un concepto muy diferente, un lugar ideal para el descanso y para disfrutar de la maravillosa vista al lago Arenal. El diseño del hotel es encantador, la iglesia, lechería, el viaje en trencito, el restaurante giratorio, etc. La alimentación está buena pero incluiría un poco más de opciones en el menú, aunque no está mal. Considero que le falta un poco de "cariño" al recorte de las zonas verdes, ví el monte muy alto en especial hacia el rest. giratorio. El rest. giratorio lo ví un poco descuidado y es un lugar espectacular, con una vista preciosa y podrían sacarle más provecho. Son detalles pero el lugar me pareció divino y deseo volver.
MARTAELENAARCE
Stayed 1 night in Jun 2019
Verified
8/10 Good
Adriana
22 Feb 2019
Liked: Cleanliness, staff & service, room comfort
I recommend Hotel Los Heroes
The hotel has a very good service, good food, and the most amazing view of the lake. My only recommendation is to update the infrastructure a little bit. Some door handles not in good shape.
Adriana
Stayed 1 night in Feb 2019
Verified
10/10 Excellent
FabiánQuesada
30 Dec 2018
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La vista del restaurante 360, simplemente espectacular.
FabiánQuesada
Stayed 3 nights in Dec 2018
Verified
8/10 Good
JOSE
19 Apr 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JOSE
Stayed 2 nights in Apr 2019
Verified
8/10 Good
Verified traveller
22 Mar 2019
Verified traveller
Stayed 3 nights in Feb 2019