BTDC hotel guide. Best Western hotel in BTDC, Nusa Dua

"The check in/out desk was manic. the lines were 5 people deep for all three staff. The room itself was noticeably smaller than it appeared on the website. We booked two family rooms side by side for our group of five. The air-conditioning in one room struggled the entire stay, although the other room was fine. The TVs were very small with no decent channels, and none of them were smart TVs — which really should be standard these days. We stayed during Nyepi Day, and the food/menu was honestly terrible. We paid an exorbitant amount for food that was virtually inedible and ended up spending nearly $100 on instant noodles from the mini-mart inside the hotel just so we had something we could eat. For a hotel marketed with a Western theme, the least they could do is offer food that guests can actually enjoy. The spa was the most expensive spa I have gone to in Bali and the massage left me with more pain than relief. Overall, nice and clean but totally not worth the cost."

"The breakfast was fantastic. ."

"Amazing cleqn really enjoyed our stay"

"Absolutely amazing stay, great facilities and an amazing view of the beach, would definitely return. Loved our stay "

"Holiday Inn Resort is more beach front than Express but still clean and nice."

"Perfect vibe for a Bali holiday. Pool bar was amazing. Breakfast worth the visit. Staff extremely friendly. We will come again."

"Yoga is wonderful! Taught by Dewa - recommend, during week at 7am! "

"Beautiful Hotel, great pools and beach for kids and adults, great restaurant options and extremely friendly and helpful staff. We have now stayed there twice, in April 2023 and April 2026. The rubbish on the beach could be cleaned up better , some of the pool tiles are coming loose and happy hour is no longer 2 for 1 but no further complaints or concerns."

"I stayed at Hard rock with my family of 5. We had an absolutely amazing stay. From the time you get out of the car to enter to the time you leave, the staff make the stay fantastic! They are the most friendliest, warm and polite group of staff I have ever come across and it was completely consistent. They were ready to help any way possible and always had a smile on their face. The facilities at the hotel are superb and the pool is the absolute highlight! It is huge, the temperature is perfect, there are so many different sections and the cabanas are brilliant. The breakfast is varied and the halal options are amazing. The room size is perfect and very clean. The rooms have everything you will need and the entertainment around the hotel is exceptional. They have a great selection of activities, events and entertainment which is detailed on the TV for when you arrive. The special touch of the staff addressing you personally when you call reception makes you feel like they care so well done for that. My family and I loved our stay and wish we could have stayed longer. The location is fantastic! Next time I am looking for a hotel in any part of the world, the Hard Rock will be my fist choice. Its super family friendly. Thank you to the Hard Rock Bali family"