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Reviews of La Galuna Bacalar

3.5 out of 5
La Galuna Bacalar
Blvd Costero Norte 1202, Esquina Calle 38, Bacalar, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 81 out of 122 reviews" "
Rating 8 - Good. 31 out of 122 reviews" "
Rating 6 - Okay. 7 out of 122 reviews" "
Rating 4 - Poor. 2 out of 122 reviews" "
Rating 2 - Terrible. 1 out of 122 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jacob

Stayed 2 nights in Mar 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at La Galuna. There was parking right in front of the hotel and plenty of restaurants within a walkable distance nearby.
Stayed 3 nights in Mar 2024

10/10 Excellent

Leticia, san francisco

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, stayed for one night, last minute stay, it went well. Not many options for Early morning coffee.
Stayed 1 night in Feb 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Jamie

Liked: Cleanliness, staff & service
Nice quiet stay
For the price I paid the accommodations were ok I think for a little more money I could have gotten nicer. It’s small and quiet which was nice. I never saw anyone tending the bar but sure when it’s open. WiFi was spotty occasionally but overall good. The power went out the first morning so also meant no water. Two bottles of water were in the room upon my arrival but were never restocked. The staff was friendly and communicated well. Close to many tours 13 min walk to city center no need for taxi or driving the location is great. I felt safe walking at night even at 1a
Stayed 2 nights in Jan 2024

10/10 Excellent

Sandra, Pomona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and good breakfast
Stayed 1 night in Jan 2024

10/10 Excellent

jenny

Travelled with family
Liked: Amenities
Stayed 2 nights in Jan 2024

10/10 Excellent

America

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

lois

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, rooms and property well kept. Staff very helpful. Did not like shower uneven floor
Stayed 2 nights in Jan 2024

10/10 Excellent

Daniel

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very pleasant stay!
Stayed 2 nights in Dec 2023

4/10 Poor

cynthia, Denver

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Towels like sandpaper, sheets were badly worn. There isn’t a restaurant and the man at the front desk couldn’t have been bothered by us. We left a day early without a refund. It was like paying to not have to stay.
Stayed 2 nights in Dec 2023

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hotel was very lovely . About a mile or so from all the restaurants. Barcalar is a beautiful city however there are lot of homeless dogs in the area . So lots of barking but that’s not the hotels fault . I can sleep thur it but just want to make people aware . They cleaned our room everyday which we where not expecting but it was great . Had a balcony which was nice when it rained we could outside and enjoyed a drink . Would definitely recommend for a budget friendly stay .
Stayed 3 nights in Nov 2023

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Nov 2023

10/10 Excellent

angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, away from noise, w’ll return
Stayed 3 nights in Sep 2023

10/10 Excellent

Jose

Stayed 1 night in Jul 2023

8/10 Good

Rene

Liked: Staff & service, property conditions & facilities
✌nice customer service!
Stayed 2 nights in Jul 2023

10/10 Excellent

BRIAN

Stayed 3 nights in Jun 2023

10/10 Excellent

Rebeca de la Paz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a little but beautiful hotel, very friendly staff, delicious breakfast, clean and very nice rooms. We absolutely loved it
Stayed 2 nights in Apr 2023

8/10 Good

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people there will bend backwards for you. It's NOT a super hoity toity place, but they do charge in the higher end.
Stayed 4 nights in Mar 2023

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay not far from city center
La Galuna has been a good choice for us in Bacalar. There is good value in the price for nice room, nice pool, very polite staff and good breakfast. Location was also good, but still not in the city center. Parking places are monitored by camera,
Stayed 5 nights in Feb 2023
Response from Recepción Hotel La Galuna on 3 Mar 2023
Thank you for your visit Bacalar.We hope to see you soon again!We count with bikes for rent and taxi service to make the way to the center easier your next visit.Regards!

8/10 Good

Kevin, Centennial Park

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are clean and nice, in hotel amenities it is great with the exception of a restaurant as the bar only serves breakfast so we were on our own for dinner, It’s a nice property.
Stayed 1 night in Feb 2023
Response from Recepción Hotel La Galuna on 3 Mar 2023
Thank you for your comment, We are working to improve our service.We hope to meet your expectations for your next visit.Regards!

10/10 Excellent

Parkcity Landscaping

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome time. The place was a gem.
Stayed 1 night in Jan 2023
Response from Recepción Hotel La Galuna on 3 Mar 2023
Thank you for your visit, The real gems are our guest, thanks for being the most important part of our hotel.Regards!

10/10 Excellent

Cory

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great property with nice rooms and very pleasant and helpful staff! The location was great for walking downtown and being close to the lagoon. Would definitely return!
Stayed 1 night in Jan 2023
Response from Recepción Hotel La Galuna on 3 Mar 2023
Thank you for your visit.We hope to see you soon again.Regards!

8/10 Good

Neil

Stayed 2 nights in Oct 2022

10/10 Excellent

yadira

Stayed 5 nights in Oct 2022

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern hotel. Well maintained, friendly and helpful staff. Restaurant could use more options for dinner and breakfast
Stayed 2 nights in Jul 2022

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estaba muy lindo y bueno en todo aspecto recomendado
Stayed 1 night in Jul 2022

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

8/10 Good

Jeff

Liked: Cleanliness, staff & service
Nice Hotel
Nice Hotel. Large Room but showing it's age. Noise at night in the hallway and a crying baby above us one night. Location is good. Not on the water but close to Dock, Places to Eat and a nice 15 minute walk to the Centro.
Stayed 3 nights in Mar 2022

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, facilities, room and staff. Breakfast was very basic and unappealing.
Stayed 2 nights in Feb 2022

6/10 Okay

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Overpriced
NO HOT WATER 3 OUT OF 5 DAYS A LOT OF SOUND ON THE ROOMS
Stayed 4 nights in Jan 2022

10/10 Excellent

Seok, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained
Stayed 2 nights in Dec 2021

10/10 Excellent

ENRIQUE

Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Really nice hotel with clean rooms and a nice look. The pool has little divisions so that people can have areas to hangout.. overall a very good hotel, i guess one negative would be that the walls are a little thin, so you hear the pool music all day which can be fine if you are a teenager but not so much if you flew across the world to relax.
Stayed 1 night in Aug 2021

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location near lake
Nice location near the lake and near public entry access to Lake :)
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Amazing experience from the service to the room itself and to the proximity of how close the location is to restaurants and lagoon. Would definitely stay again!
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great romantic place
Most wonderful romantic room ever. Great bed and jacuzzi. Exceeded expectations. Does not have access to the Lagoon.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a very nice hotel better than I expected. The pool is bit small but nice. Nice bar near the pool.
Stayed 2 nights in Mar 2021

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good breakfast.
The hotel looks pretty good, it seems they invested a lot in the design. It was practical and comfortable. Breakfast was very good, they have eggs, pancakes and a special every day. It was a little far to walk to the main square where a los of restaurantes are located. The only thing I didn't appreciate was the staff having morning chats(around 7:30 am) right outside the room. You could hear everything, they didn't try to keep it down.
Stayed 2 nights in Feb 2021

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely the place to stay in Bacalar!
It’s has to be one of the best hotels we found in the area. The staff is amazing. Place is clean and beautiful. Friendly guests. Small breakfast area everyone gets to know each other there. Great simple breakfast. Definitely the place to stay for the price in Bacalar!
Stayed 1 night in Jan 2021

6/10 Okay

Jonathan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Misleading... do not go there!
Do not go in this hotel! Supposedly a 4,5 star hotel...well, it’s not! The pictures are really misleading, as they depict only the views from 1 or 2 rooms. Don’t expect facilities like a 4 or 5 star hotel. It’s like 2 apartment building facing the lake. Our room has a great view on the lake but the jacuzzi was disappointing. We always had to add hot water through a faucet because it doesn’t have a water heating system like you could expect. I’m not even talking about the “restaurant” (basically 4 tables outside and no staff to take your order or even take back the plates and dishes of what seemed to be the leftovers of the night before). Then, we’ve been refused an early check in (and I’m talking here of 2:30pm instead of 3pm) Whereas my wife is pregnant and needed to lie down! It was enough, we decided to cancel our second night and ask for a refund. We’ve been told it was not their decision but hotel.com, so we called them to make that happen. But hotel.com process requires to check with the hotel first, and when they tried, the hotel refused to take the call because supposedly they don’t speak English!(Well, I’ve seen their answers on trip advisor and I confirm that they do speak English). Anyway, at the end, the hotel was lying to us saying it was hotel.com decision when it was actually their call and they obviously, they refused to refund us the room... So please don’t go there. I recommend instead the rancho encanto, just 5mn drive from this one.
Stayed 1 night in Jan 2021

8/10 Good

RICANNIA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous design and friendly staff, but no view of lagoon. Had never been to Bacalar before. Room was spacious and comfortable. Felt safe, but streets are dark at night and drove to dinner
Stayed 1 night in Nov 2020

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

yuly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Comfy and brand new
Stayed 1 night in Nov 2020

8/10 Good

Deana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful small hotel, food service & full bar
Welcoming and efficient staff, comfortable beds and rooms are spacious. This new property still has a few bugs to work out, but overall we were very pleased. A little noisy for those of us who like to go to sleep early.
Stayed 2 nights in Nov 2020

8/10 Good

Roman

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel experience was pretty good. I would like them to have some sort of access to the Bacalar Laguna. And allowing people to use their towels during the day outside. Staff members were pretty nice over all.
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020

10/10 Excellent

Alin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación muy padre, tal cual la foto. La alberca es pequeña pero cumple. Lo recomiendo mucho.
Stayed 3 nights in May 2024

8/10 Good

Jose Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una propiedad bonita, la atención del personal es buena y el desayuno bastante bueno…
Stayed 4 nights in May 2024

10/10 Excellent

ALAN SILVA

Liked: Cleanliness, staff & service, property conditions & facilities
Buen costo precio!!
Stayed 3 nights in Mar 2024