B&B in Baja California Sur

"I loved everything about this resort. Plenty of friendly staff by the pools to fulfill all requests quickly"

"Todo super bien, el personal muy atento, la limpieza en general, la animación excelente, solo recomiendo poner cortinas blackout en las habitaciones para descansar más time, thx"

"Everything is good "

"Great service, location, amenities. Only issue was hot water that took a long time to warm up... leading to a waste of water. "

"Perfect"

"Yes"

"We booked a total of 4 suites to celebrate my bday but our request for suites closer to the beach were not considered. When checking in the check in clerk didn’t bother to even pretend that he was looking for options to our requests and told us right away that there was no availability, During our stay, we found out that the vacancy rate was over 20% and there was plenty of availability. The suites we got on the top level of the hotel had issues with lack of hot water and the hallways look unkept. We have been staying at this resort for over 20 years and never had this issue so it was an unpleasant surprise to be treated as if our requests were annoying and not important "

"The resort is amazing! The staff is amazing! I loved EVERYTHING about it! Can’t wait to go back"

"This stay did not reflect the experience advertised at the time of booking. Major issues included: * No hot water in the room, requiring a room change * Other guests experiencing the same hot water issue * Ongoing construction and noise disruptions not disclosed in advance * Strong varnish/paint fumes from nearby maintenance work * Management promised to pause the work due to a pregnancy but did not follow through * Requested room arrangements (connecting rooms and ocean view) not provided * Main breakfast restaurant closed without prior notice We raised these concerns multiple times during the stay, but no meaningful resolution or compensation was offered. Overall, the services provided were materially different from what was represented at booking, especially considering the premium price point."